I had ordered two other subscription boxes in the past and enjoyed them, so I decided to upgrade to the annual membership so that I could make choices on certain products offered in each box. The last subscription shipped out in November and I never received anything. When checking the tracking number, it just kept saying "in transit." I had a difficult time trying to find a telephone number to contact anyone. I finally found a customer care chat and addressed the issue to someone, probably in another country in a data center. They told me that they would resend my subscription box, which included an extra FabFitFun box and a lotion that I had added on as Christmas gifts for my sister (which now would not be there in time for Christmas).
I finally received one subscription box (which did not have any of the product choices I specifically picked out) at my door on January 5th. The second box or the lotion I had ordered additionally was not with the package. So again, I had to chat with someone else. They could not give me an answer and told me somebody else would get back to me in an email. I told them that I wanted somebody to call me on the phone directly, to which they replied okay and took my phone number. It has now been two days later, and I have still not heard anything from anyone with this company. I am furious with this issue that has still not been resolved and I will be demanding my money back and never again will order anything from this company and will tell everybody all about my bad experience!
Bottom Line: No, I would not recommend this to a friend
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