I purchased a product from Mindvalley for the first time this week. I upgraded to the membership and mentoring using PayPal. I only have one email attached to my PayPal account. After spending a lot of money, I did not receive instant access. Ok, no problem. I wait all day and still no emails other than my receipt from them. I sent in an email to support. They respond back that I do not have an account with them with the email I provided. I have the receipts! I respond back with the PayPal transactions IDs and no response. I am very disappointed in the level of customer service that was provided to me.
Bottom Line: No, I would not recommend this to a friend
31 people found it helpful
Link to this Review
Company Response from Mindvalley LLC
Hello!
My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience!
In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.
We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process. Unfortunately, the problem that you mentioned is one that our customer support agents are facing quite a lot. Unfortunately, our system automatically creates a new account when a payment is made using an email that's not connected to an already existing account. However, this should be resolved swiftly and easily. We apologize for your negative experience! We are very aware of the issue and our teams here at Mindvalley are currently working on it and innovating in order to avoid this problem in the future.
We would like to get into contact with you and hopefully resolve this situation with a positive outcome. However, because this website is anonymous, we would need your information to effectively investigate further.
If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.
Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.