Be advised that they hide the fact that you only get a box every three months. Beyond that, I received notification that my first box had shipped, then that it had not. All other correspondence is being ignored. I am currently trying to cancel, but receive a message that says I will not be refunded for the box that has not shipped. Terrible business practices. Avoid this company.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this Review
Company Response from Flaviar Ltd.
Dear Chad,
Thank you for sharing your experience. Apologies for not serving you better.
I've investigated in your case, and it seems we have resolved your request to your full satisfaction by now and reimbursed you for the subpar service.
Let me provide additional insight into the problems you've faced with our service.
We’re well equipped to handle concerns tied to the spirits industry, without our members ever noticing a disruption in the quality of service. This is what members expect of us by now, and it’s the standard we aim for. Recently, though, we’ve experienced several concurrent issues, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!
I hope you agree that what sets a company apart from other companies is not necessarily the number of issues, but how the company handles it.
We will get in touch as soon as the dust settles and see if there is anything else we can do to make it up to you! Be on a lookout for an email from hello@flaviar.com :)