I have a beautiful Effy watch - the Columbus circle diamond. But the stingray leather band has broken.
So I contacted Effy Watch to buy a new band and they just simply said no, we don’t sell bands anymore. And they did not even try any solution. So now I have a $3500 watch without the accessory band. This is not the way a big company should work with their customers.
Bottom Line: No, I would not recommend this to a friend
First, let me apologize for the response you received when reaching out to guest services. Would you kindly provide information on the watch that was purchased so that I may assist you? I will need the receipt information as well as a photo of your watch. Please reach out to me at Andream@effyjewelry.com so that I may help obtain a replacement watch band for your watch. I look forward to assisting you.
I also got caught up in Effy on a recent cruise. I went to a presentation given by Effy claiming each piece of jewelry was inspected by Mr. Effy himself and that I would have first class service should I ever have a problem. Within 48 hours of owning the ring, even before the cruise ended, my ring that I paid significantly for had lost two diamonds. I have called 1-888-ASK-EFFY numerous times and left voicemails and my call has not been returned. To do over again I would not trust this company with my extravagant purchase! I feel completely untrusting and feel I got a piece of junk.
I bought a ring in your Effy store on the golden princess on the15th of February 2019. It was not an Effy ring, it was sold to me by Ronald Manggelo, who was in your Effy store as a representative. I have not seen or heard anything again as this ring had to be sized and has supposed to have turned up at my home. We have three Effy pieces that we love. I have a limited edition emerald and my husband has a beautiful mans ring, and I have signature panther earrings. I am disappointed and angry that I could purchase something in an Effy store under your banner and I feel I have been ripped off.