Reviews (1)

From the beginning, I had so much trouble getting ahold of anyone that could get me straight answers about a vehicle. From vacation time to no one working on the weekend, it took from first contact on 12/17/18 to 1/5/19 JUST to get me the correct paperwork with the correct figures on it. I got a bad feeling about everything once my car was on its way, so I decided to cancel the deal while in transit on 1/6/19 before they took my currently owned car away.

Vroom expected me to sign contracts within 24 hours of getting them and to overnight my signed title to them for trade in. However, once I canceled my deal before they could take ownership of my trade-in, they have taken their time with my title. I still don't know where it is, and customer service gives me the same answer that "buybacks take time." The thing is, I don't have their car, and they don't have mine. So why is it so difficult to locate a title that no longer legally belongs to Vroom, and put it in the mail?

When a company requests you to do things urgently when making money but does not take this same urgency in getting things back to you of importance, like a signed title, it undermines any reliability that they care about customers. The bottom line comes first.

To top it off, after three different discussions with different people, I STILL have not received my $500 refundable car hold back.

So when Vroom says that it makes car buying easy, I would say go down the street to a real person in a dealership and drive away with a car you've seen, versus spending weeks on the phone and email just trying to get your life back straight again because you want to return it.