BEWARE, they are just a scam! This company contacted me about a car I had listed for sale. The person from Carvana said he needed the VIN to make me an offer. After an hour or two of texting back and forth with him, he never made an offer and sent me some canned text telling me to go online to Carvana’s website to enter the VIN, etc. to get an offer that's valid for 7 days. Same as Carmax, just online. Frustrating. He wasted my time and didn't have a legit offer.
Bottom Line: No, I would not recommend this to a friend
Thank you for reaching out to Carvana regarding your experience. It sounds like there has been a lot of miscommunication and confusion, and we are looking forward to clearing some of that up. We do reach out to customers who are looking to sell their vehicles and try to inform them of our process; however, the intent Is to provide an easy and stress-free alternative. We are so sorry that you encountered any headaches with the process, that is definitely the opposite of our intent. Sometimes there is additional information that we need from customers so we direct them to our website in order to get an accurate offer. Your feedback is important to us and we will certainly relay this information to our team in hopes of continuing towards improving our process. If there is anything additionally you have questions on, feel free to reach us at (800) 333-4554.