Update ion my previous review.
I gave One Two Cosmetics another try...waste of time and money. The "bold" lashes I ordered did not even fit my eyes, they were too short. The lashes were not the dramatic bold look I was looking for at all.
I contacted customer service who were polite but appeared very disinterested in my problem offered a big percentage off the product but why would I take that when they are unwearable? Not sure she was really listening to the issues I had.
Buyer take note: you have a 30-day guarantee in which to return but the clock starts ticking from order date. In my case, it took 10 days from order to arrive. If you need to return I suggest you do it promptly. The buyer is 100% responsible for return shipping costs even if they send you a product you can’t wear, so buyer beware.
I tried very hard to like this product/company and Emily from One Two left a message on this page to which I replied then heard nothing. I had to chase them and eventually received a pair which were also too short so yet more money wasted. I will not be reordering again.
My advice; try cheaper alternatives where you can return without all of the aggravation I have experienced with this product.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this ReviewI received my first pair of "bold" eyelashes; just the look I wanted for those special nights out etc. (dramatic and noticeable).
After approximately one week of use, they started shedding...A LOT! I bought the cleanser and took great care when applying as per the video, but still, they shed, making the dramatic look less so. Their customer service was top notch but could not replace this product as "we are no longer sure if they will be available again." Hmmmm.
Long story short, I was sent only what they had in stock (not the dramatic/bold look), which was not really why I bought these in the first place. I am grateful, and they did offer a full refund, but I love the concept. They do work extremely well; they don’t damage your eyelashes and I do love them, just wish I could have replaced the bold look. Thank you.
Company Response from One Two Cosmetics, LLC
Hi Valerie, my name is Emily with OneTwoCosmetics. I'm thrilled to hear that you enjoyed the product, but due to high demand, we are currently out of stock of our Bombshell Lash. In regards to the shedding, I will pass along your feedback to our Product Development team. Please email me at emily@onetwocosmetics.com and I will be more than happy to send you a pair of the Bombshell Lashes when we restock.