Overall, I recommend Carvana based on the outstanding customer service, and consider them in the future. HOWEVER, I would pick up at the "Vending Machine" to do a full walk around and detailed look of the vehicle. The whole delivery option felt very rushed. I think their inspectors might need to spend more time accurately reporting the vehicles.
Bottom Line: Yes, I would recommend this to a friend
2 people found it helpful
Link to this ReviewI purchased a 2017 Mazda 6 Grand Touring. The purchase process was easy, and my financing was through my credit union. Carvana’s rates are/were horrible for anyone with a good-excellent credit score. The highlight of my experience with Carvana was the customer service and the ease of getting a live person quickly.
The vehicle I selected had under 20,000 miles on it and "no visible flaws" reported. Well, skip forward to delivery. Vehicle arrives and the driver unloads. After doing a quick inspection, this vehicle was grossly misrepresented by Carvana. The vehicle has a 2 foot long scratch down the rear quarter panel that could not be buffed out, chips in the hood, scratched rims, chipped and scratched windshield, and a scratch on the soft touch surface of the interior that looked like someone dragged a key in it.
I obviously reached out to Carvana where their repair department offered me $250 to settle the issues. No deal. The repairs quoted by two separate shops in my area was over $500. I returned the vehicle and got my trade in back.
Overall, I would not recommend Carvana or consider them in the future. The hassle of going to the dealer doesn’t outweigh getting a misrepresented vehicle.
Company Response from Carvana
Thank you for giving Carvana a try, and we’re glad you enjoyed the purchase process! We want to make the car buying experience simple, however, we made a mistake with the annotations of cosmetic flaws. We purposefully provide annotations to be transparent and to avoid any unwanted surprises at the time of delivery. Unfortunately, there were undocumented cosmetic flaws, and we apologize for that. We want you to be happy with your purchase, so we were more than pleased to accommodate. Thank you again for trying Carvana, and we wish you the best in your future purchasing endeavors! If you need any additional assistance or have any further questions, please reach out. We immensely appreciate your feedback!