I didn't want to do this, but I'm angry. I bought a car through Carvana a couple of months back. The Carfax was clean. They said it was clean. But, when I put it up on the lift at my friend's body shop? It had been wrecked at least twice, maybe three times. It pulled the left while driving. An attempt had been made to cover up at least two accidents. It pulled to the left. They have a seven-day money back guarantee. They offered me to find another car. But, my trust had been broken. I returned it. My bank charged me $208 to cancel my loan.
Carvana lied to me, and they won't give me the $208. I had touted this company when I first found the car. But, I feel I must set the record straight.
Spread the word, if you like. I don't recommend them.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from Carvana
We’re sorry to hear that the vehicle did not work out and that it has been a frustrating process with Carvana. We really wanted this to be a fun and enjoyable experience, and we regret this was not the case. In regards to the accident reported by your mechanic, we do see that the CarFax reported “damage” in 2016, but states that the vehicle has not been in a reported accident. Carfax also stated the following: “Not all damage is caused by an accident.” Through the 150-point inspection, CarFax, and other sources, we came to the conclusion that this vehicle was clean. In addition, we respect your analysis of the situation, and that of your mechanic. We are happy that you were able to use your 7-Day Money Back Guarantee and return the car to us. We also see that a Customer Advocate has reached out to you to discuss the fees associated with your canceled loan. We wish you the best in your car buying journey and thank you for trying Carvana.