David W.
New MexicoMember since January 2019

Reviews (1)

    • Jan 17, 2019
    • Verified Reviewer


    Terrible - AVOID!

    In the beginning, they sound sincere and appear to offer relatively good deals. But, buyer beware! This company will ask for UNREDACTED bank records. No reputable car dealer ever does this. We dropped them quickly and refused to fall for their scam. If you opt to give them complete access to your banking records, don't be surprised when money starts vanishing from your account. They will try to claim the information is kept securely (remember Facebook saying the same) and that no one will see it. Simply then ask them why they need it if no one else will see it! DO NOT purchase from Carvana!

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Comments (2) Link to this Review
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    • Jan 21, 2019

      Teresa Aragon, Director of Customer Advocates

      Thank you for reaching out to us regarding your experience with Carvana. We do see you were trying to obtain financing with Carvana and purchase a vehicle. All lenders require proof of income to ensure you will be able to pay off the debt that you will soon accrue. What separates Carvana from other dealers is our commitment to our customers. We do our best to set everyone up for success when purchasing a vehicle, and part of that process is through our underwriting policies. We offer various options for providing proof of income to accommodate personal preference as well as needs. Our main priority is ensuring that based off of the price of the vehicle, income, and credit score and history, you will be able to make your monthly payments. There are three ways to pay for our vehicles which is Third Party Financing, financing with Carvana and paying cash. If you would like to learn more about these options, please don’t hesitate to reach out to us at (800) 333-4554.

    • Jan 23, 2019

      David W.

      Yes, all dealers do require income information. No single reputable company asks for unredacted bank statements. I purchased a great car from a local dealer one day after trying to see what Carvana was all about. Proof of income and bam! A car. No problems at all, and no request for unredacted banking info. Let's be honest here, your main priority is making money through some standards that aren't quite "industry standard."

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