Reviews (1)

There isn't enough space here for my full story. First, I went in for the "free consult" and then was charged for aligners I did not purchase. Customer service was TERRIBLE. First they said my aligners were already out and would be delivered in three weeks, then they said that I could still cancel my order since I didn't actually purchase them in the first place. So I canceled my order and still got charged, then they sent my aligners to the wrong address.

Finally two months later I got them and figured I'd try. Now, I went to a real orthodontist right before using the first aligner, and I had two mildly crooked teeth and zero overbite issues or dental health issues. After using the aligners for a few months - I noticed problems with my bite, bleeding, loose teeth. I went back to the orthodontist and had all sorts of problems from "malocclusion" to overcrowding and gum issues (from moving my teeth improperly). What should have been an easy fix has now become a major problem; I will now need about five thousand dollars and two years to fix this problem, and I have compromised my oral health for the rest of my life. And SmileDirect is still charging me every month.

Do yourself a favor, DO NOT USE THIS COMPANY or any of these "cheap, quick fixes" for your teeth. THEY ARE NOT WORTH IT and will cause more damage than good. Teeth can simply not be moved without regular orthodontist visits or assessed by sending in selfies to a customer service rep with a high school education. Their "licensed dental professionals" are simply customer service people; they are NOT actual dentists, orthodontists, or medical professionals. They also conveniently send you correspondence without an actual order number to make it harder to look up your information (probably because they wrongly charge people and find excuses not to fix it). Again, do not use this company - please, please, please, go the real route and use a real orthodontist, don't cut corners.