Reviews (1)

The process was a NIGHTMARE. The delivery man was lovely, even went out of the way to get a gift for my daughter as it was a Christmas present. Super sweet! The car was ok. HOWEVER, the process was full of miscommunication, and false information. I was told that I needed to create another account in my daughter's name if I wanted it to be in her name, so I did. Then they would not allow me access to "her" account. It all went downhill from there.

I was told there was no delivery fee, then was charged a delivery fee. Because I had proof, they had told me there was no fee, they did remove it, but I had to go through the process of several phone calls to get it done. I was promised return calls, which never happened. After countless calls and speaking to countless people and getting so frustrated it literally made me sick, I finally got the MULTIPLE situations resolved through a manager, or so I thought. Because of their mistake, I had to put the car in both of our names. They sent a new tag, which was supposed to be transferred. This cost me an additional $355. I had an email confirming that this would be reimbursed, but they said that applied to the "other" account.

Everyone I spoke with was very nice, but one mistake after the other and I was continually given conflicting information. Apologies and acknowledgments for mistakes, but it was completely unnecessarily stressful and cost me an additional $355. Plus another $90 to transfer, which they said they will refund the $90. However, after this review, that remains to be seen.

Someday, when they have been in business for a long period of time and have a system to train their staff so that they know what they are doing, it may be a great way to buy a car, but at this time it is not worth the stress. So much easier to just buy a car in person. Very, very disappointed. I would not recommend.