I'm sure this is a fine program for some, but for me, it is too juvenile in tone with the pretend "nerdiness" and forced attempt at humor. The main drawback for me is that it is not as customized as the signup page indicates. Also, the coached responses are very obviously canned responses. There may be a real person behind those messages, but it appears all they are doing is filling in blanks in a predetermined response form.
There are better, less expensive programs out there and many free apps that will give you just as much support.
For clarification, I canceled during the two-week trial period.
Bottom Line: No, I would not recommend this to a friend
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