Jennifer T.
Ontario, CanadaMember since January 2019

Reviews (1)

    • Jan 20, 2019
    • Verified Reviewer


    TERRIBLE customer service and awful size chart

    Overall Experience:

    TERRIBLE customer service. I have no idea how the product is because I have been trying for weeks to get the right information from their team to figure out which size I need. It's a guessing game when it comes to self-led returns as the order number on your confirmation emails is not the order number on the return site. You need to be a rocket scientist to work this out. VERY FRUSTRATING!

    I am now leaving for vacation without the new bras I bought specifically for this trip.

    Customer service says they email back within 24 hours, but in actuality, it's taking 3 to 5 days to hear back. Totally unacceptable.

    And the sizing chart...OH MY! COMPLETELY OFF.

    I went by my exact measurements and the fit was terrible. I re-measured thinking I had perhaps made a mistake the first time around and then ordered the new sizes only to receive an email from the customer service team after the return was already processed, telling me that the band size was going to be the same on the new size I ordered so had in fact ordered the wrong size again! Had someone contacted me back sooner I could have had the right size right away. Seems like a big waste of money for them to ship back and forth when they could have solved this and sent the right ones!

    VERY upset and disappointed.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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