Reviews (1)

I received a gift card for Christmas and was excited to try HelloFresh as I had heard good things. The first negative for me was that you can’t redeem a gift card without giving payment information. Red flag! You got your money, why do you need additional payment information? I reluctantly provided my information deciding I could just cancel per their policy. Well, I received my meals today, one of which was honey glazed pork tenderloin. The tenderloin was missing! The main ingredient was missing!

I contacted customer service via chat, and the agent apologized and offered to credit the account for approximately $36 (the cost of the tenderloin). Well, my account had already been deactivated because I wasn’t sure if I would use it again. So the credit wouldn’t really help me. I just wanted what was paid for, however, the agent said they don’t ship specific ingredients. I explained again that the credit wasn’t useful because I wasn’t planning to order anything else. I asked if there was any other resolution they could offer. Again I was told that was all they could do.

If I was on the fence about continuing with the service, there is no doubt now. I will not use them again and will never recommend them to anyone. And based on other reviews, I am now concerned that they have my credit card information.