My grandson is diabetic and is a Dexcom device. I downloaded an apparently upgraded app to my Android smartphone successfully but got a mysterious message about not following anyone. When I tried to get help from support I was put on hold (no exaggeration) 18 minutes and then I got a recorded message asking me to participate in a survey. I called another tech support number. This one was busy. I tried again and again. I tried calling marketing, left an email requesting the information. Nothing. I then emailed tech support requesting the information. No response.
This is an important health device. When it malfunctions or simply doesn't function, is it really too much to respond to customer questions about how to make it work? Really crappy service.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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