So this is my second time giving this company a second chance. Just goes like that saying "fool me once shame on you, fool me twice shame on you me." Anyway, I think I was on my second month of ordering and everything was good, but when it came to the third month last year, my shipment was delayed and never ever showed up, even though I paid for it. I contacted the company, and this is where things got funny. They fed me some line that due to their company expansion, things would be getting difficult, yada yada. So because you took my money and others, you have a hard time delivering what is expected of you because you are expanding.
Anyway, I canceled my services after never getting reimbursed. Well after a few months have passed, I thought that I might retry them to see if things have gotten any better. Surprise, the company still sucks, and they took my money, and I still haven't received what I paid for. Please, America, save your time and money and DO NOT support this company because they have no right doing business.
Bottom Line: No, I would not recommend this to a friend
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Company Response from
Hi Matthew! Thanks for your feedback and I'm so sorry this was your experience with us. You definitely should have received all of your orders regardless of the delay and I'm truly sorry if this was not the case. Over the last few months, I can honestly say that we've improved tremendously as far as our shipping processes and in communication. We'd love to make this better as I'm truly sorry we ended on a sour note. Please email us at socialsupport@scentbird.com with the subject line: Cordelia. I definitely want to turn this around for you.