Reviews (1)

This is a review of the business and how it operates, not the actual clothing or products.

I saw that there was a blitz sale happening for 50% off everything on the website if you signed up for VIP. I had been considering it for a couple of months and decided to sign up. I shopped, found items I liked, and went to check out. I had an old Fabletics gift card that hadn't been used yet and went to add it as one of my methods of payment - as soon as I entered it, the VIP discounts disappeared and a pop up appeared saying that they could not be applied with a gift card. This was surprising to me since this was a fully loaded gift card, not a coupon or certificate or something. Additionally, neither the gift card nor the website gave any indication before that point that you were not eligible for VIP discounts (as a VIP member) when using a gift card.

I found this extremely weird, and paid for my order without any discounts so that I could use the gift card (it was $100 - didn't want to waste it). After about a week, I decided I might as well cancel the VIP membership, having been rubbed the wrong way by the whole situation (plus I didn't love the selection - it felt very limited, and I wasn't thrilled about the idea of shopping the website again). I called the phone number to cancel and was put on the line with a representative who was clearly in an overseas call center reading a script. I asked to cancel and was given a very long-winded speech that ended in "so why don't you just keep the membership for now." I said no thank you, I'd rather just cancel and was given yet another speech, this time offering me $10 off my next payment and ending with the same statement (not a question) "so you will keep the membership for now." While the phone operator was polite overall, it was annoying to listen to them rattling off long lists of why I would regret it if I canceled rather than caring about why I even wanted to cancel in the first place. I asked again for them to cancel the account and they complied. The phone call took about 15 minutes.

The whole operation seems like they will cut corners, advertise misleading prices, and do whatever it takes to make a few more dollars, rather than trying to provide a quality product or provide good customer service to get (and keep!) customers organically.