Summary
Vroom is a car-buying website that helps you to buy a used or like-new car entirely online and avoid dealing with a pushy salesman. Our review will help you understand if this service is worth using.
Posted on Feb 16, 2021
I expected my initial price quote to not hold up. It did.
I expected hassles along the way. There weren't any.
I worried about giving up my car and title. Shouldn't have.
I wondered if the process was truly legitimate. It was.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Received top dollar for my car
Didn't have to deal with buyers
Process took 12 days from start to finish
No “cons” were specified in this review
Company Response from Vroom, Inc.
Feb 17, 2021
David, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. If you need assistance again in the future, please don't hesitate to reach out. We're happy to help. -Vroom Team
Posted on Dec 5, 2021
Selling my car to Vroom could not have been easier. They did everything they said they would do when they said they would do it. The entire process was seamless.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The price I received for my car
The ease of the transaction
The pickup
No “cons” were specified in this review
Company Response from Vroom, Inc.
Dec 13, 2021
Hi Maryann, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Thanks again for the recommendation and have an amazing day. -Vroom Team
Posted on Dec 14, 2021
Service is out of this world from A to Z. You will love it. You should experience it, you will be amazed.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Customer service
Price
Quality of car
Waiting to get it delivered, since they deliver to your home
Company Response from Vroom, Inc.
Dec 20, 2021
Hi Rehman, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Feel free to reach out to us if you need any more help. We're always available to talk.
-Vroom Team
Posted on Dec 14, 2021
Very easy process. I filled out a few forms online and sent them photos, including the odometer reading. They quoted me a price that was very fair (it was actually more than what I paid for the car). I accepted their offer online. I was a little nervous about entering my bank info for direct deposit, but I'd used Plaid before so I did that, and am glad I did. I got paid within two business days of pickup. I had to get the lien info from my bank within a couple of days and emailed that in. They overnighted me a hardcopy POA form to sign, which I sent back and they scheduled my pickup a few days after they got the form.
My case was a little complicated because I was out of town and had designated my friend to hand over the keys. Then HE had to go out of town so he left it with his friend. But it all went smoothly in the end. Sergio in Phoenix handled my case personally and we got the job down. Two business days later I had the money in my bank account (minus the loan payoff), just as promised. Highly recommended!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Price offered
Speed of selling
Contactless process
A little difficult to communicate special needs
Hard to contact specific people directly
Company Response from Vroom, Inc.
Dec 20, 2021
Hi Jerry, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Thanks for the recommendation and have an amazing day. -Vroom Team
Posted on Dec 16, 2021
Buying experience was really easy, and there was always someone I could reach if I had a question. The hardest parts of the experience were going to FedEx to overnight signed documents and waiting for my vehicle to arrive. I was a little worried when I found some old reviews about Vroom saying that shipping took quite a while, but that wasn't my experience at all. Super easy process, communicative salespeople, fast shipping, and happy customer!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Could complete at my own pace
Easy to get ahold of someone when I had questions
Friendly and knowledgeable staff
No “cons” were specified in this review
Posted on Dec 27, 2021
Great selection, price, service, and delicious. I will definitely use them again. Way better than dealing with the typical used car salesman.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Selection
No-hassle price
Delivery
No “cons” were specified in this review
Posted on Dec 28, 2021
It was my first time buying a car online. God bless Vroom, I successfully purchased my car and am glad to have it. There were some minor issues with the car, which were resolved immediately. I am really very happy.
On top of everything, I was not charged for any hidden fees or other fees that are charged by dealers.
God bless you guys.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
100% easy online process
Very quick resolution for the disputes/cases
Fair prices
Sometimes wait time over phone might be long
Posted on Jan 13, 2022
The Vroom.com experience was just as advertised! Excellent price, trade-in, and delivered a car as described.
Truly excellence all around!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Price
Trade-in
Delivery
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 19, 2022
Hello Ted, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Feel free to reach out to us if you need any more help. We're always available to talk. -Vroom Team
Posted on Jan 23, 2022
Selling my VW GTI on Vroom was quite possibly the easiest car transaction I’ve ever done…and I’ve done my fair share! I filled out the details, got an offer, and within two weeks I was paid. Probably faster if I hadn’t done this over Christmas and New Year! Seriously considering purchasing my next car from them. Buying/selling online is the new world people!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Fast communication
Easy to understand process
Great offer
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 29, 2022
Hi Tyler, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Feel free to reach out to us if you need any more help. We're always available to talk.
-Vroom Team
Posted on Feb 3, 2022
Vroom gave me the highest offer. I was a little nervous about the transaction but decided to give it a try. My salesperson, Cassie Durant, was there for me the whole time. The paperwork was quick and painless. A wonderful gentleman picked up my car from my driveway. Exactly 3 business days later a check was in my hands!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quick
Easy
Available for answers
No “cons” were specified in this review
Company Response from Vroom, Inc.
Feb 7, 2022
Hi Leslie, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. If you need assistance again in the future, please don't hesitate to reach out. We're happy to help.
-Vroom Team
Posted on Feb 3, 2022
Selling my car to Vroom was so easy and fast. They pick up your car and pay you. You don't have to drive around trying to sell your car to strangers or meet up with anyone. And if you still owe money on your car they'll pay your bank directly.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy
Fast
Convenient
No “cons” were specified in this review
Company Response from Vroom, Inc.
Feb 7, 2022
Hi, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Feel free to reach out to us if you need any more help. We're always available to talk. -Vroom Team
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