Summary
Vroom is a car-buying website that helps you to buy a used or like-new car entirely online and avoid dealing with a pushy salesman. Our review will help you understand if this service is worth using.
Posted on May 5, 2022
We had a wonderful overall experience with Vroom. I was a little nervous buying a car online and started to sweat a little once there was a short shipping delay, but our car came and was exactly as described and we absolutely love it! We got a great car for a great price!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy
Quick
Never had to leave my house
Lack of communication
Delivery delay
Unable to speak to same person
Posted on May 5, 2022
They gave us a quote for our vehicle and they stayed with the quote they gave us. Paperwork was easy and they picked up our vehicle from us. It was a very simple process!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Accuracy
Speed
Simplicity
No “cons” were specified in this review
Posted on May 16, 2022
Vroom seemed too good to be true, so I was very skeptical, but my experience was incredible! Wonderfully efficient process and fantastic individuals every step of the way. Highly recommend.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Safety
Convenience
Ease
No “cons” were specified in this review
Posted on May 27, 2022
Most pleasurable experience in purchasing a car, EVER. The right car, the right price, and delivered to my front door. Gerard Smith was OUTSTANDING.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Customer care - Gerard Smith
Hassle freed
Delivered to my door
Website portal doesn't stay up to date with emails
App doesn't stay up to date with emails
Posted on Jul 25, 2022
Selling my car with Vroom was a quick and easy experience. The use of the notary service was an easy online call. The pick-up was seamless.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Fast
Easy
Convenient
Could have had a better price; more competitive offer
Posted on Jul 31, 2022
I don't personally know anyone who has ordered a car online before, so I was a little nervous. I knew what I wanted, but was unable to find it anywhere around my state. After a couple of months of searching EVERY DAY, I decided to just look online. That's when Vroom popped up.
Jonathan Busany eased my mind and was quick to answer any questions I had. The process was very easy and I received my car faster than I expected, which was a plus. I'm very happy with my experience!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy. The gentleman assigned to me walked me through every step of the process.
Convenient. I found exactly what I wanted and bought my car while I was at work.
No nonsense. I've been to so many dealerships and talked with so many scummy salesmen trying to rip me off and I'm OVER it. No haggling, no lies, no hidden agenda.
I wish they would've filled my new car up with gas before delivering it to me, it only had 1/4 tank, so I had to fill it up right after it was delivered.
Posted on Aug 10, 2022
Selling my car to Vroom was an amazing experience! I didn't want to go to a dealership and deal with all the hassles from the salespeople trying to pressure me into selling my car too cheaply and buying their car too expensively. Vroom was a simple no-hassle process that gave me a fair price for my car. I love it because no pressure from salespeople, got a fair price, the whole process took a few days and I didn't have to leave my house to sell my car. I love Vroom, I will sell more cars to Vroom in the future. I highly recommend them!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
No pressure from sales people
Didn't have to leave my house
Quick process, a few days from start to cashed a check
The carrier didn't call to confirm pick-up time
Posted on Aug 17, 2022
It is an awesome experience to have no hassle with Vroom to buy my car. Two weeks' process with all the following up from Vroom until delivery. Very nice people and smooth. Love it.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quick
Very informative
Clean and reliable cars and fair price
No “cons” were specified in this review
Posted on Aug 18, 2022
The buying and selling transaction process of my car was effortless with good customer communication and updates at every phase. The car was delivered on time with registration handled by the dealer. I love the service of vroom.com.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Customer service communications
Online processing
Fast service and delivery
Customer hub on the website may not reflect the right transaction details but that can be easily resolved through communication with custom support specialist
Posted on Sep 7, 2022
I found my perfect car on Vroom. It seemed to be in great condition. I had it checked out today at the dealership and even they were impressed.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy
Schedule of delivery
Size of truck for delivery
Posted on Sep 7, 2022
I would definitely recommend it to anyone that is looking to buy a new car and not looking to ever walk into a dealership. Don’t have to feel rushed to buy a car.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Follow up
Upfront cost, no surprises
Vehicle inspection
No “cons” were specified in this review
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