Zulily

Me and my friend bought a few dresses from Zulily. The size chart was so wrong. All the dresses were so big, the material was bad, and stitching was not good. I could see the joints if the fabrics were so uneven and I returned all the dresses. I had to pay $17 shipping for the returns, and they are going to deduct restocking fees, which is $2 each dress, so it will be $10 extra in addition to $17, plus $10, and shipping when I ordered was $7.95, so I lost a total of $35.95 for their mistakes. I have sent the dresses for more than 10 days and no refund yet. I hate to post this review but that’s what it is.

Bottom Line: No, I would not recommend this to a friend

This has been the worst site to order from (no idea when you will get your item), so do not plan on wearing anything for a special occasion since you would have no idea when it will be shipped to you. Now I have to return items, trying to get return labels for three days and every time I try to get someone to assist me, I'm being told that the site is experiencing issues. I finally got a return label emailed to me, but of course, the link is not functional. Now they will be sending me the return label via USPS mail, and I am being told it will take seven days.

Bottom Line: No, I would not recommend this to a friend

My mom has been buying stuff for us from Zulily for a long time. Now this year she got some scheme demand letter for sales tax (?) on all of last year’s purchases! First, that means someone or Zulily sold customer information for them to even know she was a customer, which is beyond shocking! Per their own website, they don’t even charge sales taxes at the time of purchase in our state. I mean, imagine getting a bill from Amazon in April for ALL your purchases in 2017! Wow!

Don’t do business with these people. God only knows how much info and how many customers info they’ve sold.

Bottom Line: No, I would not recommend this to a friend

Shopping online is REALLY difficult, even with the best sites. They all have size charts, but it's rare to find one that's actually accurate. The same goes for Zulily. I ordered two products using the same size chart. One was too small, the other was too big.

With any other retailer, I would just send it back and request a different size. But not with Zulily. First, they don't have any "exchange" option that I can find. You return the item and then have to buy another one. Second, they take the shipping cost out of your return. For me, this has wound up being about 40% of the cost. Which HIGHLY reduces the chance of me ordering another size, because what if it doesn't fit, either? I'm not paying EXTRA money just to find up with nothing.

I realize that accepting returns is a pain for the company, but that's what you're asking for if you can't get your act together and create a RELIABLE size chart.

For the record, their shoes aren't much better than their clothes.

As others mentioned, it also takes way longer to get your order than it does at other retailers.

Bottom Line: No, I would not recommend this to a friend

I have been back and forth with Zulily about a refund on a pair of shoes.

First of all, the size guide was not correct. So I called them to let them know I need to return an item. They said they would send me a mailing label to send the shoes back. They told me to call them when I sent them so they can track the return. And if I called them, I would get the refund for the shoes and shipping. I called them twice and both times I was told they were unable to track the shoes.

A couple of weeks later I get an email saying they received the shoes and I was getting a FULL refund. It even showed the full amount. They gave me two odd refunds but none equaling the amount of the shoes alone. I emailed them at least 8 times, and of course, you don't get them same numbnuts. The answer was the same each time and they make you feel like a total idiots.

I finally sent them a copy of the email that said I was to receive a full refund. So finally they said they would give me the rest of the refund for the shoes only. Which I still haven't received by the way. So Zulily, you can suck it! You rip people off.

Bottom Line: No, I would not recommend this to a friend

I recently bought three pairs of shoes from Zulily. I received them rather quickly, but when I tried them on, none of them fit. They were too small. I had to return all of them.

When I sent them back, I looked back at the website to maybe just get an exchange, but they didn't have a single pair in a size larger available. So I asked for a refund. I had to pay to ship the shoes back to them and got nothing in return. So, I pretty much gave them around $5.00 for shipping and got nothing. I normally wear a size 8 in all of my shoes, but none of those shoes fit. I should have just kept all three pairs and sold them online. I would have at least got something out of the deal instead of having to pay for nothing.

To add insult to injury, instead of refunding my credit card for the cost of the shoes, they gave me a credit to Zulily. I returned to the site and decided that shoes were not a thing to buy on Zulily so I purchased some kitchen items. I order those 18 days ago and they still have not even been received at zulily. It just shouldn't take 3 weeks to get a credit item that I didn't even really want in the first place, but had to buy something in order to receive my credit and not get ripped of any further. No wonder they are having problems competing with other online companies.

Bottom Line: No, I would not recommend this to a friend

They claim that the item is returnable and when you return the item they deduct the cost of the shipping from your money and they actually keep the refund as a credit store to force you to buy from more from them. The material is cheap. The size is off. The service is horrible. They are way, way expensive for their cheap material. I will never buy anything else after they stole my money.

Bottom Line: No, I would not recommend this to a friend

I never received the items ordered; I kept getting excuses such as "customs issues" and "technical glitches." I emailed them at least seven times and they told me that I was "confused" about the arrival date. I called four times. Then, finally said that they would refund me, but they never did, and then again, a "technical glitch."

Do NOT order from this company; they are dishonest, liars, and cheaters. Yes, the website makes it looks amazing, but it is the worst shopping experience ever, and I question if they even have the items they purport to sell. I think it's a scam. I cannot say enough negative things about them. Any positive reviews must be fake or paid.

Bottom Line: No, I would not recommend this to a friend

I started ordering from Zulily in 2014. The deals were incredible, and if something arrived broken or damaged (which happened about every third order on average), customer service immediately gave a store credit if they couldn't replace the item AND gave an additional $10 credit for the inconvenience. At the time, they didn't accept returns of any kind. Pretty legit customer service practices, so I never worried about my purchases.

Yes, some items were cheaply made, yes, some items were not quite as described, but for the price, it was worth the gamble to me. Over the past four years, I have spent around $15,000 or more with them. Some things I kept, some I resold if the quality and price point were right. But that all ended recently.

I had noticed a steady decline in both customer service and the quality of the goods over the years. I started receiving items that look like they were returns and had been used, or at the very least opened and repackaged. Fitted sheets that the stitching holding in the elastic came undone after one wash, shoes with scuff marks on them, jewelry that looked like it came from a gumball machine.

When I would receive these items, I would call and explain they were damaged. No problem until they started doing returns. I was told I had to return the damaged items but would not be reimbursed for shipping. Why? I'm not the one who damaged it and their policy before had been to refund and give an additional credit. She said that was the OLD policy and that they would pay for return shipping this one time for me...great...thanks.

I also have to add that I started seeing a lot of the jewelry they sell available on Wish, or the Ali Express China direct ordering apps. These supposed great deals from Zulily, and listed as a third party brand (ZAD and Elly & Ella are two examples), I could get through them for 80% less than Zulily but wait the SAME amount of time for them.

The one positive I will say is this. I will still shop with them for tried and trusted name brands that I am familiar with. I check the Zulily price, then go to the brand's website and see what they are selling it for. With the exception of brand name purses (Kate Spade, Coach, etc., go to Poshmark for better deals), they beat the brand's price on their website and other main retailers usually by 30% or more, even when it's on final clearance. Steve Madden, Modcloth clothing brand suppliers, Crocs, Ann Cole, Lucky and Kut from the Kloth Jean's, etc. They don't always carry these brands and you have to sift through a lot of cheaply made items from China or Taiwan crap, but go to the search feature and see what you can find. Sometimes it's definitely worth it!

Bottom Line: No, I would not recommend this to a friend

I ordered three items around Christmas time last year. I returned them all. Terrible quality! Not sure where made or what material the fabric was made from. Of course I didn’t read the fine print. So I had a credit. I thought I would buy only brands I knew. I bought shoes...again, terrible quality and fit, but they were brands I had heard of. I sent them back. Still credit minus the shipping. I placed an order of three items over a month ago. I received only one item so far. A Tag pillow. Terrible quality...not finished properly. I am so frustrated I don’t even care about the $136.00 credit I still have. Don’t even buy from Zulily and get in this trap! The pictures and descriptions are deceiving!

Bottom Line: No, I would not recommend this to a friend

I ordered $250.00 worth of clothing. Nothing fit and the materials were cheap. All of the clothes are still sitting in my closet. Everything came in yellow paper with oriental writing. What a waste of money!

Bottom Line: No, I would not recommend this to a friend