Reviews (2)

I started ordering from Zulily in 2014. The deals were incredible, and if something arrived broken or damaged (which happened about every third order on average), customer service immediately gave a store credit if they couldn't replace the item AND gave an additional $10 credit for the inconvenience. At the time, they didn't accept returns of any kind. Pretty legit customer service practices, so I never worried about my purchases.

Yes, some items were cheaply made, yes, some items were not quite as described, but for the price, it was worth the gamble to me. Over the past four years, I have spent around $15,000 or more with them. Some things I kept, some I resold if the quality and price point were right. But that all ended recently.

I had noticed a steady decline in both customer service and the quality of the goods over the years. I started receiving items that look like they were returns and had been used, or at the very least opened and repackaged. Fitted sheets that the stitching holding in the elastic came undone after one wash, shoes with scuff marks on them, jewelry that looked like it came from a gumball machine.

When I would receive these items, I would call and explain they were damaged. No problem until they started doing returns. I was told I had to return the damaged items but would not be reimbursed for shipping. Why? I'm not the one who damaged it and their policy before had been to refund and give an additional credit. She said that was the OLD policy and that they would pay for return shipping this one time for me...great...thanks.

I also have to add that I started seeing a lot of the jewelry they sell available on Wish, or the Ali Express China direct ordering apps. These supposed great deals from Zulily, and listed as a third party brand (ZAD and Elly & Ella are two examples), I could get through them for 80% less than Zulily but wait the SAME amount of time for them.

The one positive I will say is this. I will still shop with them for tried and trusted name brands that I am familiar with. I check the Zulily price, then go to the brand's website and see what they are selling it for. With the exception of brand name purses (Kate Spade, Coach, etc., go to Poshmark for better deals), they beat the brand's price on their website and other main retailers usually by 30% or more, even when it's on final clearance. Steve Madden, Modcloth clothing brand suppliers, Crocs, Ann Cole, Lucky and Kut from the Kloth Jean's, etc. They don't always carry these brands and you have to sift through a lot of cheaply made items from China or Taiwan crap, but go to the search feature and see what you can find. Sometimes it's definitely worth it!

You have to buy smart from Wish, and I NEVER purchase clothing from them because even using their size charts, the clothes never fit properly and nine times out of ten are a beyond cheap version of what they show in photos.

Only order one of something to check quality, shipping estimates, and customer service. If it's ok, then order away!

Expect items to take 4-8 weeks to get to you.

Watch out for high shipping fees! Item price is FREE? You'll end up paying for the item in shipping costs, and you pay for shipping PER ITEM, even if it's from the same company.

Shop around. Like an item? Go to the "related" tab and check the price and shipping costs of that item from other companies. You will more than likely find it much cheaper this way.

Check reviews and be wary of fake reviews or really short reviews, or the same wording in several reviews. Look at the photos that buyers took of the item they received, often this will tell you right away if the glossy photo matches what you end up with in your home.

Prices can vary greatly from day to day. Check back often.

Utilize the Wish customer support if it is not as described. Submit photos and describe the discrepancy. You will get a refund for the item, but not shipping, so it is always best to go with a higher item price and cheap shipping than vice-versa.

Write a review and take a photo to assist other buyers. By doing this, you also get discount points towards future purchases.

I have always gotten a refund for broken, poor quality, or not as described items.

Follow the precautions, and you can get fabulous deals!