Zulily

I bought two lovely blouses size M. What I finally received, longer than two months later, was blouses probably sized for tiny Asian ladies or children. Their sizes appear to run very small, the quality is very poor. No size tags anywhere inside the items. I got stuck with two blouses I cannot wear and unable to return. I will never buy another item from them again! I will not recommend Zulily. Very sad. Good quality, promptness in delivery, and an effort to satisfy customers are key ingredients for success in an honest business. I am very, very disappointed.

Bottom Line: No, I would not recommend this to a friend

I have ordered from Zulily several times over the past 3 years. I have had several occasions where I would order something intending to give it as a gift, wait several weeks, then receive an email that the item was no longer available. Once I ordered a video camera for my daughter for Christmas and it was broken right out of the package. Zulily would not exchange or accept the return. There was one time I ordered shoes and they were labeled incorrectly and they were about 2 sizes smaller than they should have been but Zulily would not accept a return, even though I called them immediately to explain the problem.

Today I had another issue. I had ordered 2 pair of the same boots for my daughter, in european size 23 and 24. I checked out the order when it arrived to make sure it was right and the boxes correctly indicated size 23 and size 24. My daughter loves these boots and wore the size 23 boots every day. They are now worn out and she is ready for the size 24 boots, so I got them out of the box only to find a pair of the same boots in size 22! I called Zulily to explain and they were unable to exchange since it's been so long since I ordered them. They were also unwilling to refund what I paid for them. This company is completely unwilling to offer decent customer service. I do not recommend anyone order anything from them if they want to be confident they will get what they ordered or be able to get their money back!

Bottom Line: No, I would not recommend this to a friend

I bought several dresses and tops at the same time. BIG mistake. The first two dresses were great. They fit just fine. Next came a blouse that barely covers my breasts. Then the dresses I ordered came and they fit like tops, no way could they be dresses. I went back to check the pictures and descriptions to see if I had mistaken tops for dresses. No, they are shown as dresses. Big lesson learned, I won't buy anything else from Zulily and I tell everyone not to buy from them.

Bottom Line: No, I would not recommend this to a friend

Re: Collapse It Bowls.

Unfortunately I was only shipped one item in this “set of six” order. I contacted Zulily customer service and they kindly resent another order (set of six) at no charge. Again, I only received one item. I contacted Zulily customer service wanting the additional four items sent overnight because at this point I needed the products ASAP, since they were intended to be given as a gift. Here is where the trouble began. Zulily initially wanted me to pay an additional $119.00 for the already purchased four items. Their reasoning is that they credited me $60.00 for the original purchase plus $20.00 for overnight service. Somehow Zulily figured each bowl must cost $40.00 apiece. I insisted that since I had already paid for a set of six plus shipping they should credit the entire order – is that unreasonable?

Evidently it is by Zulily standards because in the end I had to pay $20.00 shipping to get the items (needed as a gift). So in effect, if you order this set of six ‘Collapse It’ bowls, expect to pay 50% more than the advertised price to get the product – nice work if you can get it. FYI, it would be less expensive to order from Crate & Barrel. Additionally, I asked Tracy, the last customer service manager I spoke with at Zulily for the name of her supervisor so I could try to work out this issue and she flat out refused to give me the name of someone I could contact.

Bottom Line: No, I would not recommend this to a friend

Zulily sells poor quality clothing that's over priced, and takes forever giving delivery merchandise. The company doesn't accept responsibility for clothing that come in wrong size or defective. Instead, Zulily blames the manufactory they order clothing from.

Bottom Line: No, I would not recommend this to a friend

Items ordered took over a month to be delivered. NOTHING fit. Clothes appear to be made for children, not regular adults.

Quality very poor, prices kind of fair for such substandard merchandise. A waste of my money. EXTREMELY DISAPPOINTED. Will never buy anything from them again.

Bottom Line: No, I would not recommend this to a friend

Don't order anything from Zulily unless you recognize the brand name. Most of their items are polyester junk. I suspect (can't prove) that they make most of this stuff themselves and give it a name that sounds like a legitimate brand. (MKF handbags comes to mind.) I bought a handbag from them that was advertised as leather; I think it's plastic covered cardboard. We'll see what happens out in the rain. As many others have stated, their sizes are nuts. Their jewelry is measured in millimeters; I would guess most Americans don't even have a way to measure millimeters. The stones in their jewelry pictures look to be deep and vibrant colors; they are pale and anemic looking. I could go on and on. I have to admit that I have been able to return some of their trash, but it's just not worth the bother. If I want to buy discounted quality items, I go to Nordstrom Rack, Neiman-Marcus Last Call​ and Saks OFF 5TH. Those sites have better merchandise and don't have the ridiculous 'buy it now, or it will disappear' nonsense.

Bottom Line: No, I would not recommend this to a friend

The sizing was poor and the material was crap. I think they're of false advertising.

Bottom Line: No, I would not recommend this to a friend

These clothes are so poorly made that I can't even wear what I bought. Paper thin fabric, pulled threads and missing embellishments show that the sellers are just going for the fast buck.

Bottom Line: No, I would not recommend this to a friend

I don't want to use this site anymore because it takes them too long to ship.

Bottom Line: No, I would not recommend this to a friend

We bought a $100 gift card for my mom for her birthday. When she went to place her order she couldn't find the spot to enter the gift card code and as soon as she entered a payment method she was automatically charged before she approved the payment.

She canceled that order and was refunded the amount. Then she found the spot to enter the code for the gift card and placed the order again. She received an email stating the order was placed successfully and the gift card was accepted.

A few days later, she received an email saying the order was canceled and the account was closed. We questioned Zulily and they said sometimes that happens and we should open a new account and place the order again.

Before we tried to place the order a third time we checked the balance on the gift card and it said it was expired or an invalid code.

Again we questioned Zulily and they told us to contact our bank. We explained again that the problem was with the gift card, not our bank.

We asked for a new gift card code or a voucher, or if we could be reimbursed and again they told us to contact our bank and there was nothing they could do.

We lost a $100 gift card and my mom got no merchandise or refund. She got nothing for her birthday.

Bottom Line: No, I would not recommend this to a friend