We bought a $100 gift card for my mom for her birthday. When she went to place her order she couldn't find the spot to enter the gift card code and as soon as she entered a payment method she was automatically charged before she approved the payment.
She canceled that order and was refunded the amount. Then she found the spot to enter the code for the gift card and placed the order again. She received an email stating the order was placed successfully and the gift card was accepted.
A few days later, she received an email saying the order was canceled and the account was closed. We questioned Zulily and they said sometimes that happens and we should open a new account and place the order again.
Before we tried to place the order a third time we checked the balance on the gift card and it said it was expired or an invalid code.
Again we questioned Zulily and they told us to contact our bank. We explained again that the problem was with the gift card, not our bank.
We asked for a new gift card code or a voucher, or if we could be reimbursed and again they told us to contact our bank and there was nothing they could do.
We lost a $100 gift card and my mom got no merchandise or refund. She got nothing for her birthday.
Bottom Line: No, I would not recommend this to a friend
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