Zulily

I have ordered through Zulily a few times now and every time something goes wrong. Very long shipping times as well as charge problems.

They have automatically checked me out with PayPal once. Long story short, that one mistake put me out of that money for days, and caused problems with my bank. They never take credit for their mistakes. They are always telling you to call other companies because they can't do anything about the issue, playing phone tag with everyone for hours and not resolving anything.

They also have put the wrong address on the package. I bought it as a Christmas present and I had ordered early because I knew they took forever to ship in hopes that I would get the gift on time. Someone at Zulily had written the wrong apartment number on the package so the shipper sent it back to the factory which was not Zulily. I had to wait again to get the package. It still has not arrived and it's only two days until Christmas. I had ordered over a month ago. I still have to ship the contents to family. It will definitely not get to them on time. Zulily did not want to take credit for the mistake they made. I spoke with one gentleman and he told me that as soon as they received the package they would get it to me as fast as they can. I asked his name to be sure. When I called back, I told the lady I talked to someone who promised it would be there on time before Christmas. She asked me his name and said she had no idea who he was and that it is not up to them. Leading me to believe that the man I spoke with was just telling me whatever I wanted to hear to get off the phone with me.

In all, Zulily has just caused a lot of stress in my life. The experience of buying through them has never been a happy one. I really dislike Zulily. They only give me headaches. I will never order from them again and I really hope people take the advice of everyone who posted on here.

Bottom Line: No, I would not recommend this to a friend

I bought my daughter some boots two weeks ago because they said they would be here in time for Christmas. I checked this past week and they said they would ship. Low and behold Zulily sent an email saying they would not arrive in time for Christmas. Now they waited until 9pm on the Friday before Christmas to send it. I have no time to order something to arrive by Christmas and am frustrated because most similar items are gone in the stores. It's fraud to sell an item you do not have. Plus my card was charged. They don't even have the boots and charged my card. Seems fraudulent.

Bottom Line: No, I would not recommend this to a friend

I've just finished all my Christmas shopping on Zulily. I've had to call customer service twice for mistakes I made. The first time I called to see if my almost $300 order could be canceled. I goofed on the sizes. They canceled all that was not in route. They credited my card before the end of the day and told me to donate the items I did receive! Today, I messed up something else. They fixed my problem before we hung up. Real people answer. They were so very sweet. The things I have donated have been great quality.

Bottom Line: Yes, I would recommend this to a friend

We bought a $100 gift card for my mom for her birthday. When she went to place her order she couldn't find the spot to enter the gift card code and as soon as she entered a payment method she was automatically charged before she approved the payment.

She canceled that order and was refunded the amount. Then she found the spot to enter the code for the gift card and placed the order again. She received an email stating the order was placed successfully and the gift card was accepted.

A few days later, she received an email saying the order was canceled and the account was closed. We questioned Zulily and they said sometimes that happens and we should open a new account and place the order again.

Before we tried to place the order a third time we checked the balance on the gift card and it said it was expired or an invalid code.

Again we questioned Zulily and they told us to contact our bank. We explained again that the problem was with the gift card, not our bank.

We asked for a new gift card code or a voucher, or if we could be reimbursed and again they told us to contact our bank and there was nothing they could do.

We lost a $100 gift card and my mom got no merchandise or refund. She got nothing for her birthday.

Bottom Line: No, I would not recommend this to a friend

I don't want to use this site anymore because it takes them too long to ship.

Bottom Line: No, I would not recommend this to a friend

These clothes are so poorly made that I can't even wear what I bought. Paper thin fabric, pulled threads and missing embellishments show that the sellers are just going for the fast buck.

Bottom Line: No, I would not recommend this to a friend

The sizing was poor and the material was crap. I think they're of false advertising.

Bottom Line: No, I would not recommend this to a friend

I have ordered quite a few products for myself and my baby and have been very satisfied with every item. They do take a while to ship but are upfront about that. They have great discounts and super cute kids clothes. I did have to deal with customer service once I accidentally ordered two of a product and it was super quick and they were very personable. I would recommend this site to anyone especially someone with a small child. I get compliments on the unique clothes I find on Zulilly for my girl.

Bottom Line: Yes, I would recommend this to a friend

Don't order anything from Zulily unless you recognize the brand name. Most of their items are polyester junk. I suspect (can't prove) that they make most of this stuff themselves and give it a name that sounds like a legitimate brand. (MKF handbags comes to mind.) I bought a handbag from them that was advertised as leather; I think it's plastic covered cardboard. We'll see what happens out in the rain. As many others have stated, their sizes are nuts. Their jewelry is measured in millimeters; I would guess most Americans don't even have a way to measure millimeters. The stones in their jewelry pictures look to be deep and vibrant colors; they are pale and anemic looking. I could go on and on. I have to admit that I have been able to return some of their trash, but it's just not worth the bother. If I want to buy discounted quality items, I go to Nordstrom Rack, Neiman-Marcus Last Call​ and Saks OFF 5TH. Those sites have better merchandise and don't have the ridiculous 'buy it now, or it will disappear' nonsense.

Bottom Line: No, I would not recommend this to a friend

I purchased several items from Zulilly, and all the items were too small. I can walk into any retail store and purchase an XXL (like at Old Navy or Loft) and have the item fit. A size twice at Macy's or Nordstrom always fits. The items I purchased from Zulilly were at least two sizes too small despite being labeled twice. Do not believe them when they say they have plus size garments.

Bottom Line: No, I would not recommend this to a friend

Well where to begin, I have not been able to understand how an item, say a dress can cost 178.00, on sale for 14.95, and not be name brand. Are we being made to believe we purchased an item that was a total steal? Yes we are.

I recently purchased name brand sunglasses, they arrived the only thing name brand on them - Made in China.

Bought a jump suit, medium, I tried it on, the look was like it was that of Steve Urckle - short from to shoulder to waist leaving the hip area up my butt, thus the Steve Urckle look.

Buyer be ware. I also gotten great items from them, but it does not to make up for deception of a product.

Bottom Line: Yes, I would recommend this to a friend