Zulily

Quite possibly the WORST company to place orders with I have ever dealt with. NONE of their clothing is in the US, except for a handful of cheap junk. If you place an order in March, don't expect to see your stuff for 2-3 months. Everything comes from all over the world and it takes forever.

I ordered a Christmas tunic in October. Today is December 5. I was told it was lost in CHINA and will not arrive until January! What am I going to do with a Christmas top in January?

Refund or credit? No way! No returns. If it doesn't fit or you totally hate it, too bad. Clothing, when it arrives, is cheap, flimsy material and doesn't last very long.

Update: December 11, shipping status is "Delayed From Carrier to US." I called and asked for a refund. "Nope, it still may show up." When? Easter?

Bottom Line: No, I would not recommend this to a friend

This company is a scam. Do NOT buy anything from them! The merchandise is so cheap and you will not be able to return. They send emails saying they will send you a return label, but they never send it! They are a scam!! Do NOT buy from them!

Bottom Line: No, I would not recommend this to a friend

Zulily has gone downhill badly from when I had some luck buying some decent pieces of clothing several years ago. The past couple of years the clothing I've ordered has been super cheaply made (and looks it), the sizes have been way off (not just a little, but a couple sizes off), the colors and patterns of pieces look completely different from the pictures online, and the shipping time is astronomically long (like not in time for the season-long). Basically, it's a place I can never consider purchasing from again.

Because of that, I have not purchased recently, but my sister, not knowing that, bought a gift certificate for me there for my birthday. I told her that, unfortunately, there was not a single item I would ever dare take a chance on ordering from them again, so she asked for her money back from Zulily. Zulily refused to honor her request, and they now have $100 from her that she might just as well of thrown in the garbage.

Beware of this company that has a no-refund policy and offers merchandise not close to resembling the pictures online.

Bottom Line: No, I would not recommend this to a friend

My first and last experience with Zulily. I ordered two dresses and based on the size chart I ordered a larger size (Small) to ensure they would fit. However, when the dresses were received, they were way too small than your normal size Small. Actually, they looked like they would fit a 12-14-year-old girl.

I requested my monies refunded, but Zulily's policy on refunds is a credit. I don't feel I should be penalized for an incorrect size chart. Additionally, I am actually being charged more shipping and handling fees to return the items than I paid to receive them, as well as a stocking fee. This is poor business practices.

I would definitely not recommend this company to anyone and will not order from them again. Don't make the mistake I did and order from this company unless you have no problem on returning items that may not fit for a credit, only minus additional charges for shipping and handling fees as well as a stocking fee.

Bottom Line: No, I would not recommend this to a friend

I'd shopped periodically with Zulily for years and was generally satisfied, until my account was hacked. Someone bought a pair of sandals and two gift cards worth $200. I called Zulily customer service the same day for help. The rep said they'd take care of it, so I trusted them. The sandal order was canceled, but gift cards were not. So I called back and was told their policy was not to refund gift cards, EVER. I argued that they were fraud charges and should be deactivated immediately. I mean, Zulily doesn't ship product immediately. It should be a piece of cake to cancel the gift card and any related orders, right? In the end, my only option was to file a claim with my bank and cancel my credit card.

The weirdest thing is that my account, which I was told was deleted, is still semi-active. I can still log in but can't manage my account. And I keep getting redirected to a page that says "you've been hugged." Super unprofessional and shady.

Bottom Line: No, I would not recommend this to a friend

Me and my friend bought a few dresses from Zulily. The size chart was so wrong. All the dresses were so big, the material was bad, and stitching was not good. I could see the joints if the fabrics were so uneven and I returned all the dresses. I had to pay $17 shipping for the returns, and they are going to deduct restocking fees, which is $2 each dress, so it will be $10 extra in addition to $17, plus $10, and shipping when I ordered was $7.95, so I lost a total of $35.95 for their mistakes. I have sent the dresses for more than 10 days and no refund yet. I hate to post this review but that’s what it is.

Bottom Line: No, I would not recommend this to a friend

This has been the worst site to order from (no idea when you will get your item), so do not plan on wearing anything for a special occasion since you would have no idea when it will be shipped to you. Now I have to return items, trying to get return labels for three days and every time I try to get someone to assist me, I'm being told that the site is experiencing issues. I finally got a return label emailed to me, but of course, the link is not functional. Now they will be sending me the return label via USPS mail, and I am being told it will take seven days.

Bottom Line: No, I would not recommend this to a friend

My mom has been buying stuff for us from Zulily for a long time. Now this year she got some scheme demand letter for sales tax (?) on all of last year’s purchases! First, that means someone or Zulily sold customer information for them to even know she was a customer, which is beyond shocking! Per their own website, they don’t even charge sales taxes at the time of purchase in our state. I mean, imagine getting a bill from Amazon in April for ALL your purchases in 2017! Wow!

Don’t do business with these people. God only knows how much info and how many customers info they’ve sold.

Bottom Line: No, I would not recommend this to a friend

Shopping online is REALLY difficult, even with the best sites. They all have size charts, but it's rare to find one that's actually accurate. The same goes for Zulily. I ordered two products using the same size chart. One was too small, the other was too big.

With any other retailer, I would just send it back and request a different size. But not with Zulily. First, they don't have any "exchange" option that I can find. You return the item and then have to buy another one. Second, they take the shipping cost out of your return. For me, this has wound up being about 40% of the cost. Which HIGHLY reduces the chance of me ordering another size, because what if it doesn't fit, either? I'm not paying EXTRA money just to find up with nothing.

I realize that accepting returns is a pain for the company, but that's what you're asking for if you can't get your act together and create a RELIABLE size chart.

For the record, their shoes aren't much better than their clothes.

As others mentioned, it also takes way longer to get your order than it does at other retailers.

Bottom Line: No, I would not recommend this to a friend

I have been back and forth with Zulily about a refund on a pair of shoes.

First of all, the size guide was not correct. So I called them to let them know I need to return an item. They said they would send me a mailing label to send the shoes back. They told me to call them when I sent them so they can track the return. And if I called them, I would get the refund for the shoes and shipping. I called them twice and both times I was told they were unable to track the shoes.

A couple of weeks later I get an email saying they received the shoes and I was getting a FULL refund. It even showed the full amount. They gave me two odd refunds but none equaling the amount of the shoes alone. I emailed them at least 8 times, and of course, you don't get them same numbnuts. The answer was the same each time and they make you feel like a total idiots.

I finally sent them a copy of the email that said I was to receive a full refund. So finally they said they would give me the rest of the refund for the shoes only. Which I still haven't received by the way. So Zulily, you can suck it! You rip people off.

Bottom Line: No, I would not recommend this to a friend

I recently bought three pairs of shoes from Zulily. I received them rather quickly, but when I tried them on, none of them fit. They were too small. I had to return all of them.

When I sent them back, I looked back at the website to maybe just get an exchange, but they didn't have a single pair in a size larger available. So I asked for a refund. I had to pay to ship the shoes back to them and got nothing in return. So, I pretty much gave them around $5.00 for shipping and got nothing. I normally wear a size 8 in all of my shoes, but none of those shoes fit. I should have just kept all three pairs and sold them online. I would have at least got something out of the deal instead of having to pay for nothing.

To add insult to injury, instead of refunding my credit card for the cost of the shoes, they gave me a credit to Zulily. I returned to the site and decided that shoes were not a thing to buy on Zulily so I purchased some kitchen items. I order those 18 days ago and they still have not even been received at zulily. It just shouldn't take 3 weeks to get a credit item that I didn't even really want in the first place, but had to buy something in order to receive my credit and not get ripped of any further. No wonder they are having problems competing with other online companies.

Bottom Line: No, I would not recommend this to a friend