Zulily

It was good at first, but I bought some things I hated. I don't wear polyester. I returned one that I paid $14.99 for and got a $2.75 credit. When I called they said yes, that's how it works.

Then since I've been paying off a credit card and not spending they say, "not spending, we are cutting credit to a third of what it was." They are just a worthless company.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

As a loyal and prolific Zulily customer for several years, I am devastated by the company’s recent seismic change from generous customer accommodation to order-at-your-own risk. Yesterday, I ordered a pair of sneakers from Zulily, then found the identical item offered on the app at a lower price. Having read all the hype about its best price and price match policies, I requested an adjustment. I was shocked when Zulily Customer Service curtly responded that it has shifted its focus from “instant price competitiveness and toward increasing the variety and selection of products...”. The email concluded by stressing that Zulily’s goal is to “surprise and delight” its customers. I don’t know about you, but I do not delight in paying a higher price simply because I happened to order on Wednesday instead of Thursday. I feel betrayed and, until Zulily once again stands behind its pricing, can no longer recommend this company.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Poor-fitting items and poor quality. You pay shipping both ways so not worth returning items. I’m done with them.

Cannot recommend to friends.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I have been mostly happy with my purchases, especially clothing and name-brand shoes. I've had a couple of shoe returns but knew ahead I would need to take credit.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I came here to say exactly what your summary lists as the pros and cons.

Great variety of things on the website and decent prices but with that comes with questionable quality of certain items. Shipping is slow as molasses. By the time I receive my goods, I forgot what I ordered.

Returns are easy but they charge a return fee and you only get back store credit. I try not to use this site unless it's for something I am really in no rush to receive....like weeks and weeks to get some items.

Also, their product descriptions are often lacking. I find myself googling items in interested in just to find better descriptions and specifications.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The customer service is crap and they force you and refill things that you didn't even order just by putting it in the basket. And they double everything for you to make their sales, and they don't mind leaving your card. And the employees do not have the capacity to resolve a simple situation. They charged me money ($522.48) for things that I did not choose, and when I made the claim, they say that you cannot return them when, I did not even receive what I ordered. And they double-charged me for everything.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend