About Freelancer.com

Based in Pyrmont, NSW, Australia, Freelancer.com is an online marketplace specifically designed for freelancers looking for work, and for outsourcers and crowdsourcers looking to have work completed. In business since 2004, the company claims to be the world’s largest outsourcing marketplace, with 4.5 million projects posted, and nearly 8 million verified users. Freelancer.com focuses on a wide variety of fields, including web and software development, design, writing, marketing, data entry, and according to the company, “anything else you could think of, all for the fraction of the cost.”

Freelancer.com Features

If you’re using Freelancer.com as an employer or small business, you simply sign up and post a project to begin. You’ll need to enter the project title, project details, skills you require for all applicants, in addition to pricing options (e.g. fixed budget or hourly). You will also be able to attach files relevant to your project at this time.

Once you’re ready to post your project, you’ll be given the option to further promote your listing by attaching additional classifications, such as Featured Project, Urgent Project, Private Project, NDA Required, and more. Keep in mind that these additional classifications will entail fees ranging anywhere from $9-$200, which Freelancer.com claims can increase your project’s visibility and attract up to 80% more bids. Employers on the site can also be proactive and browse through freelancers, which can be filtered by hourly rate, location, skills, and work categories, after which they can be contacted directly and invited to place a bid.

After your project has been submitted, you’ll begin receiving bids from freelancers who would like to work on your project. At this point you can review their qualifications by analyzing their portfolio and work history, overall rating, skill sets, and test scores. The hiring process is very personalized, and is completely based on your judgement and discretion.

Once your chosen freelancer has been hired, work will begin. If your project is based on a fixed price, you will generally pay the freelancer only after work has been completed. If your project will be billed on an hourly basis, Freelancer.com now offers a “Freelancer Time Track,” which ensures that every hour logged by the contractor is actually worked, by tracking their time via a software program that captures frequent screenshots.

Once the project has been completed to your satisfaction, you’ll be able to provide feedback to the contractor, as well as to rate their performance.

If you are looking for work as a freelancer, you can browse projects based on type (e.g. featured projects, projects with low bids, projects that are ending soon, etc.), and/or based on category (e.g. graphic design, web development, 3D animation, online marketing, etc.). You’ll then only place bids on projects that are relevant to your skill set.

Freelancer.com Membership Plans and Pricing

For those looking for work, Freelancer.com offers four different membership options, which range from no cost, to $49.95 per month:

  • Free
  • Basic
  • Standard
  • Premium

The primary differences between these packages are the number of bids you’re allowed, the percentage of the associated freelancer fee, as well as the number of portfolio items and skill sets you’re able to display to prospective employers. This means that if you’re just starting out, you may be able to get by just fine with a lower package. However, once your portfolio and skill sets grow, you’ll likely need to move up to a more robust package. It’s also important to note that these packages are tailored more toward freelancers, since employers will rarely need to showcase work or place bids on projects. For an informative chart displaying all Membership options and pricing, please click here.

Once your account is setup, you can easily switch between the packages and make payment via MasterCard, AMEX, Visa, Paypal, and Skrill Moneybookers.

Is Freelancer.com a Scam?

Freelancer.com is a globally acclaimed company that is backed by substantially large investors, and is staffed by legitimate management and leadership teams. As such, there are no indications that the company is a scam.

Having said this, since Freelancer.com has been in business for several years and has accumulated a wide variety of user reviews, the most common complaint is that many freelancers (as well as some employers) have claimed that they’ve experienced payment delays after a transaction has been completed, or that payments have not been processed altogether. They state their accounts are frequently frozen and undergo some sort of “investigation,” at which point Freelancer.com’s customer service is of little to no assistance. As can be imagined, when freelancers have worked for days or weeks on a project, completed them to their employers’ satisfaction, but then find that they’re unable to withdraw their funds, they become angry and immediately begin throwing around the “scam” word. To the company’s credit, when responding to these complaints, they have acknowledged that this is an ongoing problem, and that they are actively attempting an internal restructuring to address the issue.

Should You Avoid Freelancer.com?

Overall, Freelancer.com seems to have a great vision for the freelancing community, and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects. By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems. Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can. Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high quality work, though they do not have the resources to guarantee that all work completed will match your needs. Caveat emptor.

Pros:

  • Large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
  • In business since 2004, and backed by substantial investors and legitimate management and leadership teams.
  • Wide variety of project types in field such as web and software development, design, writing, marketing, data entry, and more.
  • Easy to set up an account and bid on/post a job.
  • A good selection of payment options.

Cons:

  • Numerous users have complained of lengthy payment delays as their accounts undergo “investigation.”
  • Customer service has a reputation of being slow to offer assistance.
  • If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able place more bids on projects and increase your skill-sets

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205 Customer Reviews for Freelancer.com

Average Customer Rating: 1.2
Rating Snapshot:
5 star: 4 4 star: 0 3 star: 5 2 star: 5 1 star:  191
Bottom Line: 7% would recommend it to a friend
Showing 1-11 of 205
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  • Don't trust them...

    • Ireland,
    • Aug 22, 2017
    • Verified Reviewer

    I have done a massive mistake choosing Freelancer.com. I want to give you a warning and tell you one EXTREMELY important thing - don't be trusting and naive as I was. Don't rely on freelancers as I did. Be AWARE that Freelancer.com never checks their background or info that they show on their profiles. They'll tell you they are designers, they tell you they do websites, etc. I have caught a good few people lying. I have checked a few of them and was really shocked! Very often they say they do websites but have you notice they don't even display the address of the website? Why? Because they lie. They could even say and display the URL, but it's not always them who did it. Trust me, I was too naive and trusting, wasted so much of my precious time and energy, and got even sick of all this.

    I'd say it's better to get somebody local to get to complete the job. At least if things go wrong, you can go and see them. What can happen on Freelancer.com is just you lose money. The admin isn't on your side! All they care is to make money! I thought I would get a job at a good price, unfortunately, I haven't gotten anything done, but lots my money, my time and energy!

    I use another website and find it much better than this.

    Look after yourself, nobody else will. Be careful what you choose, as you can simply get into the situation I did. I hear more and more people are down with their services.

    And the last thing. Reviews. Don't hope and think they are honest. They get reviews from each other, friends and family. Reviews don't guarantee a good job, unfortunately, but that's the reality.

    Best of luck whatever you do.

    Bottom Line: No, I would not recommend this to a friend

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  • Freelancer staff not following their own rule

    In Freelancer's FAQ page regarding payment it is clearly stated that "Once the Milestone Payment is released, there's no way for us to recover the funds." Correct? No! They lied. The employer can still get back their money. Freelancer staff will block the contractor's account, and they will transfer the money back into the employer's account.

    In a situation where there is no money in the contractor's account, Freelancer staff will put a "-ve" balance in his account.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Ex Freelancer

    • Serbia,
    • Aug 18, 2017
    • Verified Reviewer

    I've been on Freelancer from 2006, from then until 2011 all was ok, but after that, all goes down. Bad clients, bad freelancers, and low projects rates. Now in 2017, the site looks like a circus; it's slow, hard for navigation and totally unusable.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    Rip-off website

    • USA,
    • Aug 15, 2017
    • Verified Reviewer

    Terrible service. Paid for a job. Took over a month to complete. The job was garbage, and I didn't approve. I disputed, and they kept the money. I don't recommend them. They are international rip off scam artists.

    I'm so angry. Will hire another company to shut them down.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    This place is full of scammers and freeze account for no good reason

    • New South Wales, Australia,
    • Aug 11, 2017
    • Verified Reviewer

    I referred 2 relatives to join and one using my PayPal account to register because he didn't have one, then Freelancer limited all of our accounts and froze my financial deposit because it suspected we are related!

    To verify identity, one action is to hold two ID and verification code in front of a camera and take a photo. I think it is very insulting. After 7 years hiring on freelancer.com I had enough of it and I am finished with this bad company. Really bad customer service and they treat good customers like criminals.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Disrespectful

    • Seattle, WA,
    • Aug 8, 2017
    • Verified Reviewer

    Freelancer.com doesn't respect freelancers. The fees are ridiculous, the processing times are ridiculous, and the restrictions they put on you make no sense. I've been a real life freelancer for ten years and will not use Freelancer.com again.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Aug 9, 2017

      shane

      Thanks Adam, I joined but quickly realized it was either a scam or a pack of rank amateurs. I don't work for $10 or less an hour, and I'm pretty sure you don't either.

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  • 3 out 3 people found this review helpful

    Too greedy

    • India,
    • Aug 5, 2017
    • Verified Reviewer

    Very poor service, lots of fake projects just to attract new users and demand money for everything. They just want to leach money from hard working freelancers. The employer can make everyone's designs public, which may cause plagiarism.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Bunch of thieves and liars

    Two weeks ago Freelancer.com withdrew $133.29 from my saved form of payment account without my authorization.

    Since then, they gave me ridiculous excuses to block my attempts to collect back these funds, including restricting my account, which I am able to deposit funds but not being able to withdraw them back!

    They keep sending me bogus requests to confirm my account without even asking for any real identity information, while all they had to do is refund these funds back to the same place they collected them from.

    While emailing back and forth with Freelancer.com to request the refund, they ask me to close the case I opened with my payment provider so that they can refund my funds back. When I replied that I will not take that risk, they lied by saying that they cannot process the refund unless I close the case (while I verified that this was a big lie!).

    Be careful keeping any payment information on their site, as there is not even a customer service phone number you can rely on.

    I finally got back my funds from the dispute I initiated with my payment provider.

    Avoid using Freelancer.com or this will happen to you!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 5 people found this review helpful

    They steal my money

    Stay AWAY from this site. I deposited $182.17 at freelancer.com to find a freelancer to create for me a real estate website. I award a freelancer to start the project. Because the freelancer showed me plugins from other websites, and because he didn't have a purpose to write the project from scratch, I removed the award (to not continue our corporation because I can also buy scripts/plugins from other websites and create my website), so I decided to withdraw my money.

    I tried whatever was possible to withdraw them. I made a request that the money be transferred to my credit card, Skrill account, or PayPal. The process to withdraw money was too confusing. I withdrew money many times and from other sites with a very simple procedure, but here it is too confusing and they are asking too many things. After many days, I see that no money was transferred to my card (I check bank account, Skrill, PayPal and also in my Freelancer account). There is no money even to ask for another project (to create a project to ask for an example to build for me a new website).

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful
    Updated review

    Legitimate place to start

    Definitely a valuable resource for anyone looking to the freelance community.

    Bottom Line: Yes, I would recommend this to a friend

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    • Previous review
    • Jul 23, 2017

    Disappointed with Freelancer.com

    I have utilized Freelancer.com for a considerable amount of time offering writing services. Up until this point, enjoyed every moment of it, though after having the bad fortune of accepting work with a client who became hostile and refused to fund milestones (the site's payment method) my experience has soured.

    Sad hostile client retaliated against me for essentially refusing to work for free and take his hostilities by leaving a negative and unwarranted review.

    After taking this up with customer service, I was essential told that I should have known better and that the review would only be removed at the request of the client.

    Seems like the platform doesn't care too much for its freelancers that bring them money and instead implicitly allow clients to abuse the review system to extort free work from hard working freelancers.

    (read moreread less...)

  • 3 out 3 people found this review helpful

    The site administrators are scammers

    • Hesse, Germany,
    • Jul 21, 2017
    • Verified Reviewer

    They will ask to create jobs and post jobs. I awarded a contract to a user, and he did a good job, but the site admin would keep debiting money from my account unauthorized! I kept wondering why they are doing that and they will only say it's for project cancellation and miscellaneous charges. It occurred over four times with my credit card.

    The most annoying thing is that the card they were debiting was already deleted as payment means on their site! That means, they store all information of a user on their site and debit whenever they want! The last one that got me so upset was a debit of $36 from my PayPal, so I called for a reversal on PayPal, and they blocked my account. The reason they gave was that I awarded a job (that has not even been done or paid) so why the heck would they debit me? I told them I am canceling the job and they claimed any funds received by freelancer cannot be refunded!

    Never leave your payment details behind on their site. Worst scam ever!

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 205

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