About Freelancer.com

Based in Pyrmont, NSW, Australia, Freelancer.com is an online marketplace specifically designed for freelancers looking for work, and for outsourcers and crowdsourcers looking to have work completed. In business since 2004, the company claims to be the world’s largest outsourcing marketplace, with 4.5 million projects posted, and nearly 8 million verified users. Freelancer.com focuses on a wide variety of fields, including web and software development, design, writing, marketing, data entry, and according to the company, “anything else you could think of, all for the fraction of the cost.”

Freelancer.com Features

If you’re using Freelancer.com as an employer or small business, you simply sign up and post a project to begin. You’ll need to enter the project title, project details, skills you require for all applicants, in addition to pricing options (e.g. fixed budget or hourly). You will also be able to attach files relevant to your project at this time.

Once you’re ready to post your project, you’ll be given the option to further promote your listing by attaching additional classifications, such as Featured Project, Urgent Project, Private Project, NDA Required, and more. Keep in mind that these additional classifications will entail fees ranging anywhere from $9-$200, which Freelancer.com claims can increase your project’s visibility and attract up to 80% more bids. Employers on the site can also be proactive and browse through freelancers, which can be filtered by hourly rate, location, skills, and work categories, after which they can be contacted directly and invited to place a bid.

After your project has been submitted, you’ll begin receiving bids from freelancers who would like to work on your project. At this point you can review their qualifications by analyzing their portfolio and work history, overall rating, skill sets, and test scores. The hiring process is very personalized, and is completely based on your judgement and discretion.

Once your chosen freelancer has been hired, work will begin. If your project is based on a fixed price, you will generally pay the freelancer only after work has been completed. If your project will be billed on an hourly basis, Freelancer.com now offers a “Freelancer Time Track,” which ensures that every hour logged by the contractor is actually worked, by tracking their time via a software program that captures frequent screenshots.

Once the project has been completed to your satisfaction, you’ll be able to provide feedback to the contractor, as well as to rate their performance.

If you are looking for work as a freelancer, you can browse projects based on type (e.g. featured projects, projects with low bids, projects that are ending soon, etc.), and/or based on category (e.g. graphic design, web development, 3D animation, online marketing, etc.). You’ll then only place bids on projects that are relevant to your skill set.

Freelancer.com Membership Plans and Pricing

For those looking for work, Freelancer.com offers four different membership options, which range from no cost, to $49.95 per month:

  • Free
  • Basic
  • Standard
  • Premium

The primary differences between these packages are the number of bids you’re allowed, the percentage of the associated freelancer fee, as well as the number of portfolio items and skill sets you’re able to display to prospective employers. This means that if you’re just starting out, you may be able to get by just fine with a lower package. However, once your portfolio and skill sets grow, you’ll likely need to move up to a more robust package. It’s also important to note that these packages are tailored more toward freelancers, since employers will rarely need to showcase work or place bids on projects. For an informative chart displaying all Membership options and pricing, please click here.

Once your account is setup, you can easily switch between the packages and make payment via MasterCard, AMEX, Visa, Paypal, and Skrill Moneybookers.

Is Freelancer.com a Scam?

Freelancer.com is a globally acclaimed company that is backed by substantially large investors, and is staffed by legitimate management and leadership teams. As such, there are no indications that the company is a scam.

Having said this, since Freelancer.com has been in business for several years and has accumulated a wide variety of user reviews, the most common complaint is that many freelancers (as well as some employers) have claimed that they’ve experienced payment delays after a transaction has been completed, or that payments have not been processed altogether. They state their accounts are frequently frozen and undergo some sort of “investigation,” at which point Freelancer.com’s customer service is of little to no assistance. As can be imagined, when freelancers have worked for days or weeks on a project, completed them to their employers’ satisfaction, but then find that they’re unable to withdraw their funds, they become angry and immediately begin throwing around the “scam” word. To the company’s credit, when responding to these complaints, they have acknowledged that this is an ongoing problem, and that they are actively attempting an internal restructuring to address the issue.

Should You Avoid Freelancer.com?

Overall, Freelancer.com seems to have a great vision for the freelancing community, and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects. By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems. Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can. Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high quality work, though they do not have the resources to guarantee that all work completed will match your needs. Caveat emptor.

Pros:

  • Large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
  • In business since 2004, and backed by substantial investors and legitimate management and leadership teams.
  • Wide variety of project types in field such as web and software development, design, writing, marketing, data entry, and more.
  • Easy to set up an account and bid on/post a job.
  • A good selection of payment options.

Cons:

  • Numerous users have complained of lengthy payment delays as their accounts undergo “investigation.”
  • Customer service has a reputation of being slow to offer assistance.
  • If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able place more bids on projects and increase your skill-sets

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156 Customer Reviews for Freelancer.com

Average Customer Rating: 1.2
Rating Snapshot:
5 stars: 3 4 stars: 0 3 stars: 4 2 stars: 4 1 stars: 145
Bottom Line: 6% would recommend it to a friend
Showing 1-11 of 156
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  • 1 out 1 people found this review helpful

    Forget about it!

    • Australia,
    • Jan 15, 2017

    Very poorly designed service that has limited functionality. In addition, deceptive billing arrangement and unhelpful and rude support who openly admit that their sign-up design is to charge people fees they don't agree to or realize. Freelancer.com is a scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    This is just awful

    Getting a winning bid is extremely difficult. When I get invited to projects, they are nothing but scams. Having to pay $5 for training is ridiculous. The positive reviews must have been people who were paid to write them. I do not see how anyone can make enough money from Freelancer.com to quit their jobs.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Freelancer stole $1700 from me, now I have to get a lawyer.

    • Los Angeles, CA,
    • Dec 29, 2016

    DO NOT USE FREELANCER.COM! I have a project for an app from a person that THEY recommended to me and even charged a finder's fee, an extra one. I paid they guy $1700 for half the project and in the middle of it they kicked the developer off and said he broke one of their rules. However, they never paid me the money back and said they paid him the money. Are you kidding me? It's been two months and they're not answering my calls or emails. Trust me, save yourself the headache and do not use Freelancer.com.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    They are cheating

    • Bengaluru, India,
    • Dec 21, 2016

    They have taken my money after the free trial without any notification.

    This is big cheating. The money I put for the developers is now gone!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Very bad experience

    • Chisinau, Moldova,
    • Dec 18, 2016

    Worked for almost 9 years at freelancer.com site and ended pretty bad. Had almost 200 reviews with common score 4.8-4.9 and decided to finish relations with such service. The main reason - managers from this site are very unfair and pretty greedy. My advice - avoid freelancer.com, don't repeat my experience. 9 years almost lost.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Worst website ever!

    Stay away from this website. They are filled with a bunch of liars. I hired a freelancer who never finished the project and I was charged for it. The freelancer closed his account and I left with nothing. What a shame. Rude customer service.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Disgusting!

    • Dec 9, 2016

    I'm just going to give you guys an idea of how the Freelancer.com commissions work. If an employer hires the freelancer to complete a project and is willing to pay $100 for it, then freelancer.com will take $10 (10% commission) from it for the service of an online platform, and the freelancer will receive $90.

    As a new freelancer, new to freelancer.com, I have been offered a project. Since it is relating to my career field, I accepted the offer and contacted the employer how to proceed the project. However, the employer never speaks even though he is online.

    It soon becomes apparent that this is a fake project but due to this, Freelancer.com has taken the 10% commission straight away from my bank account.

    I have informed freelancer.com about the fake project on that day, reported the fake project and asked them to refund me back the money. They have claimed that the commission is non-refundable according to their policy, and secondly, they may review my case under the following condition: after 28 days ( the number of days to complete the project plus another 7 days in my case), a cancellation button will appear, then, I can click that button, and then, the employer will have another 28 days to respond on whether or not to accept the cancellation of that project. If he does not reply, which will be the case, as both him and the project is fake, this project will be automatically cancelled from the site.

    And then, freelancer.com MAY consider whether or not refund me back the money.

    This means, I MIGHT have the possibility to have my money back after 56 days (28 + 28 = 56), and still, this is not certain.

    There are 2 key factors I need to mention:

    1. Freelancers like me, are informed they will be charged 10% for the project awarded, but it does not state WHEN, and under what CONDITION they will be charged.

    On their site, there is no indication whatsoever to inform freelancers, after clicking the 'Accept' button, commission will be automatically deducted from your account prior to starting the project, and I was very surprised receiving the payment notification from Paypal.

    This is very misleading, and I am not the only victim, as various similar cases have already happened when I made some research about it afterwards. I had no prior knowledge that this commission will be charged straight away once I hit the ‘Accept’ button. The 'Accept' button is not a 'Pay' button in an online store, which clearly inform the payer what is about to happen, but it is of the same function, and many have been falling under this trap.

    2. Their policy of a non-refundable commission is not feasible. On their site, it's full of scammed projects. I believe it is freelancer.com’s responsibility to verify whether or not these employers really have projects to offer and not bogus ones, and not simply taking commissions over no responsibility.

    At least, put effort to keep them at a minimum. If this project is offered to somebody else, not me, the victim will be him/her just the same.

    To be frank, I am so disgusted by its service, and never went back to their site again. I left my information there still, because I am waiting for these 56 days to pass and get my money back.

    Yesterday, they charged me another $10.48 USD for the membership, as I still hold an account with them. But, I am only holding it there for my refund. So, to summarize, I have incurred commission plus membership due to that scammed project.

    I told them I want to close my account, and refuse to have them continue ripping me off from that case, but I can't, because I need to pay the $10.48 USD membership, and my account has been limited. They can see I am not using their services as my monthly bid is zero!

    They have wasted so much time of mine and the case still not solved!

    Paypal cannnot help you much as you agreed to their terms and conditions.

    Please, whoever has suffered from this site needs to speak up! It's our social responsibility to make people aware, and having further victims us!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Freelancer.com is the worst site.

    • Singapore,
    • Dec 5, 2016

    I had a terrible experience with Freelancer.com. I had a few bidders bid for this very easy project. I had provided resources like source code so that the freelancer could build the functions onto the project.

    This freelancer did not do a proper job. He said he could complete within 2 days, I ran the program with library problems, code was not checked properly and no database at all. Harassed me every day to pay for a job not properly done and which I could not run at all.

    I really do wonder if their qualifications are real to be doing such a terrible job. I wished to tell these freelancers that are seeking for an easy way out, you just got to do a proper job to get paid.

    I wanted to delete the project and freelancer.com wants to charge me $5 for it.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Terrible experience

    I got charged unknown charges for projects and the service staff has a terrible attitude. The website is full of scams. It is not wise to use.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Run Away from Freelancer.com as as soon as you can

    • chandigarh, India,
    • Nov 18, 2016

    First of all, it's a client BIASED platform so even if you file any dispute or a client decides to initiate a refund even after months of work complete, you will get a refund confirm without notifying you and all they will say is for you to contact the client.

    Never work on Hourly contracts.

    They charge their commission in advance and they don't care whether they pay you or not. They change their access and stop responding to your messages.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Scammers, beware of this website.

    Freelancer.com posts fake projects, often fixed price, to try to scam users for finder fees. Dreadful business with even worse customer service, don't touch them, go to reputable websites like Upwork and Peopleperhour

    Bottom Line: No, I would not recommend this to a friend

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