About Freelancer.com

Based in Pyrmont, NSW, Australia, Freelancer.com is an online marketplace specifically designed for freelancers looking for work, and for outsourcers and crowdsourcers looking to have work completed. In business since 2004, the company claims to be the world’s largest outsourcing marketplace, with 4.5 million projects posted, and nearly 8 million verified users. Freelancer.com focuses on a wide variety of fields, including web and software development, design, writing, marketing, data entry, and according to the company, “anything else you could think of, all for the fraction of the cost.”

Freelancer.com Features

If you’re using Freelancer.com as an employer or small business, you simply sign up and post a project to begin. You’ll need to enter the project title, project details, skills you require for all applicants, in addition to pricing options (e.g. fixed budget or hourly). You will also be able to attach files relevant to your project at this time.

Once you’re ready to post your project, you’ll be given the option to further promote your listing by attaching additional classifications, such as Featured Project, Urgent Project, Private Project, NDA Required, and more. Keep in mind that these additional classifications will entail fees ranging anywhere from $9-$200, which Freelancer.com claims can increase your project’s visibility and attract up to 80% more bids. Employers on the site can also be proactive and browse through freelancers, which can be filtered by hourly rate, location, skills, and work categories, after which they can be contacted directly and invited to place a bid.

After your project has been submitted, you’ll begin receiving bids from freelancers who would like to work on your project. At this point you can review their qualifications by analyzing their portfolio and work history, overall rating, skill sets, and test scores. The hiring process is very personalized, and is completely based on your judgement and discretion.

Once your chosen freelancer has been hired, work will begin. If your project is based on a fixed price, you will generally pay the freelancer only after work has been completed. If your project will be billed on an hourly basis, Freelancer.com now offers a “Freelancer Time Track,” which ensures that every hour logged by the contractor is actually worked, by tracking their time via a software program that captures frequent screenshots.

Once the project has been completed to your satisfaction, you’ll be able to provide feedback to the contractor, as well as to rate their performance.

If you are looking for work as a freelancer, you can browse projects based on type (e.g. featured projects, projects with low bids, projects that are ending soon, etc.), and/or based on category (e.g. graphic design, web development, 3D animation, online marketing, etc.). You’ll then only place bids on projects that are relevant to your skill set.

Freelancer.com Membership Plans and Pricing

For those looking for work, Freelancer.com offers four different membership options, which range from no cost, to $49.95 per month:

  • Free
  • Basic
  • Standard
  • Premium

The primary differences between these packages are the number of bids you’re allowed, the percentage of the associated freelancer fee, as well as the number of portfolio items and skill sets you’re able to display to prospective employers. This means that if you’re just starting out, you may be able to get by just fine with a lower package. However, once your portfolio and skill sets grow, you’ll likely need to move up to a more robust package. It’s also important to note that these packages are tailored more toward freelancers, since employers will rarely need to showcase work or place bids on projects. For an informative chart displaying all Membership options and pricing, please click here.

Once your account is setup, you can easily switch between the packages and make payment via MasterCard, AMEX, Visa, Paypal, and Skrill Moneybookers.

Is Freelancer.com a Scam?

Freelancer.com is a globally acclaimed company that is backed by substantially large investors, and is staffed by legitimate management and leadership teams. As such, there are no indications that the company is a scam.

Having said this, since Freelancer.com has been in business for several years and has accumulated a wide variety of user reviews, the most common complaint is that many freelancers (as well as some employers) have claimed that they’ve experienced payment delays after a transaction has been completed, or that payments have not been processed altogether. They state their accounts are frequently frozen and undergo some sort of “investigation,” at which point Freelancer.com’s customer service is of little to no assistance. As can be imagined, when freelancers have worked for days or weeks on a project, completed them to their employers’ satisfaction, but then find that they’re unable to withdraw their funds, they become angry and immediately begin throwing around the “scam” word. To the company’s credit, when responding to these complaints, they have acknowledged that this is an ongoing problem, and that they are actively attempting an internal restructuring to address the issue.

Should You Avoid Freelancer.com?

Overall, Freelancer.com seems to have a great vision for the freelancing community, and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects. By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems. Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can. Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high quality work, though they do not have the resources to guarantee that all work completed will match your needs. Caveat emptor.

Pros:

  • Large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
  • In business since 2004, and backed by substantial investors and legitimate management and leadership teams.
  • Wide variety of project types in field such as web and software development, design, writing, marketing, data entry, and more.
  • Easy to set up an account and bid on/post a job.
  • A good selection of payment options.

Cons:

  • Numerous users have complained of lengthy payment delays as their accounts undergo “investigation.”
  • Customer service has a reputation of being slow to offer assistance.
  • If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able place more bids on projects and increase your skill-sets

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148 Customer Reviews for Freelancer.com

Average Customer Rating: 1.2
Rating Snapshot:
5 stars: 3 4 stars: 0 3 stars: 4 2 stars: 4 1 stars: 137
Bottom Line: 6% would recommend it to a friend
Showing 1-11 of 148
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  • 1 out 1 people found this review helpful

    Terrible experience

    I got charged unknown charges for projects and the service staff has a terrible attitude. The website is full of scams. It is not wise to use.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Run Away from Freelancer.com as as soon as you can

    • chandigarh, India,
    • Nov 18, 2016

    First of all, it's a client BIASED platform so even if you file any dispute or a client decides to initiate a refund even after months of work complete, you will get a refund confirm without notifying you and all they will say is for you to contact the client.

    Never work on Hourly contracts.

    They charge their commission in advance and they don't care whether they pay you or not. They change their access and stop responding to your messages.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Scammers, beware of this website.

    Freelancer.com posts fake projects, often fixed price, to try to scam users for finder fees. Dreadful business with even worse customer service, don't touch them, go to reputable websites like Upwork and Peopleperhour

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Don't Even Bother With These Jerks

    I'm relatively new to the site, so I was just learning a thing or two.

    I get this offer for a project and not even an hour after I received it, when I tried to accept it the project and the employer were gone. They had deleted the job and closed their account. I should have taken that as a hint.

    I got offered a project once more and in my excitement for getting it, I accepted it. I did not know there was a fee so Freelancer.com took out $61.68 for putting us together.

    However, when I was inquiring more I received an ad for a different website. They stopped responding to my inquiries and I come to learn later they closed their account and the project was gone.

    When I tried to talk to Freelancer.com on their Live Chat about the fee, I received no sympathy. If I had known there was one, I probably would have figured they would have taken it out after the Employer paid just in case something like this were to happen. But no. I was told the fee was NON-REFUNDABLE!

    So let me get this straight: Freelancer.com charged me a fee for setting me up for a project I never even go to start? Before I even got PAID? I PAID Freelancer.com to essentially hook me up with an Ad Bot! That is messed up! That makes me not want to work on this website. A part of me wonders if they created the bots themselves to steal the money from unsuspecting users.

    I'm putting in a ticket to dispute it once more, putting in screenshots of the conversation between the bots and me. This isn't fair at all. Either outcome (which I hope they will refund me, I could put it towards better things than this stuff), I am going to close my account. I have had a horrible experience.

    I will NEVER recommend this website or company to anyone. Their practices are just too shady.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Fraudulent

    These people are the worst scammers. I received a few bids. First, one I didn't actually accept but they charged me 150, and then they said to pick someone else and if not the money would be refunded. Well, I tried someone else who did a $25 milestone, this person used access to steal our products. Opened a dispute. Still never got my money back and then they also charged my card for the milestone. Now they owe me 200 and refuse in any way to give money back. I opened a PayPal dispute so maybe I will get it back.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Causes Instant Migraine

    • Midwest,
    • Sep 14, 2016

    I had a scammer approach me for a project. Of course, I didn't know it until things starting unraveling. I didn't bid on his project. He sought "me" out but the change of pace was easier than what I normally do (IT software/web).

    It still involved graphics along with assisting him with spreadsheets, etc (busy work). Once I approved the project, Freelancer charges me money and claims it was for the introduction. The "client" refused to provide a milestone or any other information, and deleted his project and his profile all within 24 hours yet Freelancer still insisted that I pay the 60 for them introducing me to this scam artist. ARE YOU KIDDING?

    After a lot of pleading and providing proof that the person was indeed scamming me and others, they finally refunded the money (Thank GOD) and I immediately closed the account. I had been with Freelancer.com for a number of years and their practices and reputation have become so outlandish that I no longer want to risk doing business with them. That says a lot when a freelancer no longer wants to deal with one of the largest online communities for freelancers, something is terribly wrong.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    Stay away

    The site is a huge scam! Designers use clip art and steal other people's logos. I was going to enter a contest when I saw that the client's picks were stolen from other sites, clip art logos, and other companies' logos. I turned them in and the site did nothing. I informed the client - they didn't care either. I won several contests and the site said that the employer has not been verified so they won't pay me. Even though the client's credit card was charged 3 weeks ago. One of my clients even said they are continuing to charge their card.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    Freelancer is a fraud and scam!

    I recently had my account hacked and projects were accepted on my behalf. They take a 10% project fee from the amount. What? That's crazy that I have to pay to work! Anyway, I thought that because I was hacked that I would be refunded because I didn't accept the project. Boy was I wrong! I lost $120 because Freelancer.com won't refund me and PayPal didn't help either.

    I'm letting everyone know that Freelancer is a scam website that has fake employers on there ready to use people and take their money. You have been warned! I'm in the process of shutting down my account, they cannot be trusted. They will not refund under any circumstances even when it's not your fault. Even if the employer backs out of the project you accepted, you lose the 10% you paid and don't get paid. Why are they still allowed to run their SCAM SITE?

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Avoid, not worth the hassle

    • San Francisco, CA,
    • Jul 30, 2016

    I have had excellent experience on Freelancer.com before. Nowadays, it is a complete mess and does not worth the hassle. I had a project that went smooth a few years back.

    Immediately after that, the project employer did not respond at all after receiving all the work needed. Site was unable to do anything not even offer a refund on a fee paid on the project.

    And then again, another project, where employer lost interest in the project. Once again, the site was unable to do anything.

    By the way, their dispute arbitration process is completely fake and worth nothing. They always resolve the dispute for employers, which is understandable. So if you are a worker, prepare to get no protection.

    It's a pity that this great idea is falling apart due to bad site management. It could work great with the right approach.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Freelancer.com will steal your money

    We were a group of 6 persons working in freelancer.com collectively, each with his/her own skill. We had earned some money when freelancer.com alleged that all 6 accounts belong to the same person. They didn't even allow us to show verification and ask us to close all the accounts but one. The reason for this is that they will gain over $2000 by closing these accounts and stealing their money. They keep dragging this on an on by asking repetitious questions over and over again, and each time I respond to one question, they come up with an other one and just drag on the identity verification procedure until we hopefully give up and lose the money.

    Tip for consumers: I suggest that they work in UpWork, PPH or Guru. These are a lot more professionally managed employment sites and they observe far better work ethics then Freelancer.com

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Freelancer.com is not worth it. Stay away.

    This is the issue I have with Freelancer.com. My team and I applied for $2500 job and Freelancer took $250 from our account after we accepted the job. The client stopped responding to our chats and calls. We complained to Freelancer and they told us that the client and job are "Fake and our money cannot be refunded." My problem with them is this, since the job is fake, why take and keep innocent people's money? They are a total rip-off. Makes me believe that Freelancer opens fake accounts and gives fake jobs to take people's money. But if you work on their site and get paid, you will go through hell to get your money. They are terrible and their customer service has rude people.

    Please stay away from Freelancer, they have no sympathy. They have a system that customers are not happy with, but do nothing to change it because it's making them richer. It's not worth it.

    Bottom Line: No, I would not recommend this to a friend

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