Because Market Reviews

Because Market

Overall Rating

4.4

60 Customer Reviews

Summary

Formerly known as Hexa Premium Briefs, The Because Market promises to sell their brand of men’s and women’s incontinence guards and briefs at lower prices than many national competitors.

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Customer Reviews

4.4 Stars out of 60 Reviews
5 Star:71% 4 Star:16% 3 Star:0% 2 Star:0% 1 Star:11%
87% Recommend This Company
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Posted on Mar 22, 2021

Just Because!

By Ann C., New Braunfels, TX, Verified Reviewer

For a couple of years now, Because Market has consistently provided very good, reliable products. I couldn't afford the expensive incontinence meds so tried pads from the store. Embarrassing! But not nearly as embarrassing as pee going down my jeans or wetting the bed! Because is a Godsend!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

No need to buy products in public.

Reps are very helpful.

Products work! Such a relief!

No “cons” were specified in this review

Helpful Review? 3 People Have Voted

Posted on Mar 22, 2021

Awesome disposable underwear

By Claris M., Cartersville, GA, Verified Reviewer

I have been using disposable underwear from the Because company for about four years. When I first contacted them I spoke with some of their customer service personnel. Every one of them was very knowledgeable about their products and put my mind at ease. I am enrolled in their automatic shipment program so I get my products sent to me in a discreet box. The underwear is very comfortable and prevents accidents. I plan on continuing to use Because for many years to come.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quality of their products

Convenience of delivery

Price

No “cons” were specified in this review

Helpful Review? 3 People Have Voted

Posted on Mar 22, 2021

Because is willing to work with you!

By Joyce B., Appleton, WI, Verified Reviewer

Why did I list this as a title? It fits. As a new client a couple of years ago, I would ask to try this pad or pull-up, listing a couple of different sizes. Because had other products besides pull-ups/pads and I also would see if I would like that product...scented bags for used pads kept the smell in. No matter when I called asking to try a new schedule...they did it! I am now (after a few trials) on 5 packages of pads every month and on the 3rd month still the 5 pads but also the pull-ups since I am able to stretch those out longer. Give Because a try, my sister-in-law has and it works out great for her also.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ability to work with me

The feel of the products

The price factor also is better

When I was worried that I would not get product on time

Helpful Review? 3 People Have Voted

Posted on Mar 22, 2021

Just Because...

By Dee L., San Diego, CA, Verified Reviewer

Because I have the convenience of a comfortable, cost-effective product I can continue to enjoy an active lifestyle that includes form-fitting yoga pants.

Complete protection...just Because!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Cost

Good customer service

A blog with health info would be helpful

Helpful Review? 3 People Have Voted

Posted on Mar 22, 2021

The incontinent pads I use I am very satisfied with.

By Karen W., Silverton, OR, Verified Reviewer

I have been using Because incontinent pads for about 2 years now and I am very happy with the business practices they use and automatic shipments. They are very dependable and are happy to change the order either up or down willingly. The product itself is very satisfactory to me.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

No worry automatic refills

Easy change orders

Product is individually wrapped and packaged nicely

Sometimes feel there are too many advertisements during the month for additional products

Helpful Review? 4 People Have Voted

Posted on Mar 23, 2021

Because Market Incontinence Bladder Products

By Char A., Ontario, CA, Verified Reviewer

My experience using Because Market products has been great. I love their Booster pads. They are the best I ever used. They’re thick and protect me very well when I sleep. They’re very comfortable, and I will always continue to buy this product. I love their disposal bags. I love the freshness the Remedy Essentials Cleansers No-Rinse Spray gives, good protection on their booster pads. I would recommend this company to anyone who uses any Adult Incontinence Underwear, for Extra Comfort High Absorbency, Leak Protection. Their panties come in various sizes. Excellent customer service.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Their fantastic Booster pads

Their disposal bags are fantastic

I love their Remedy Essentials Cleanser No Rinse Spray, it is very fresh and clean to use on their panty liners and boosters

The few products I have tried I really liked except padded panties

The legs of the padded panties for women run too large, don’t cuff comfortable around my legs, I have a large stomach for my size, they need to fit a little longer around the crotch and on the sides

Their Women XXL didn’t fit tight around my legs

The material made my skin itch, the material is not soft enough

Helpful Review? 3 People Have Voted

Posted on Mar 23, 2021

Men’s overnight underwear

By Carol P., Bronx, NY, Verified Reviewer

Excellent customer service. Product is excellent. Never any problems. Always get my delivery on time every month. Been a customer for over two years. Would recommend this company.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Get my delivery on time every month

No “cons” were specified in this review

Helpful Review? 3 People Have Voted

Posted on Mar 23, 2021

Convenient and affordable

By Carol B., Maryville, TN, Verified Reviewer

Starting with the sample package that really helps narrow down what it is that you need and like. Then customer service to find out which program works best for you. Now I don't have to think about it at all, once a month everything I need is right there, convenient and very affordable.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenience

Affordable

Customer service

No “cons” were specified in this review

Helpful Review? 3 People Have Voted

Posted on Mar 23, 2021

Couldn’t be more satisfied...

By Steven C., Gurnee, IL, Verified Reviewer

My experience ordering from Because has been great. I help a dear friend quarantined in an assisted living facility. She has incontinence and I would bring her various brands and types of pull-up diapers; none of which she liked. One day a friend recommended Because and we gave the Willows a try...she loved them and we never looked back. She is unable to use the internet so I do the ordering and tracking for her and they are delivered to her facility. Aside from the product being so good, the entire ordering and shipping process is easy and works perfectly.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The product quality and value are superior.

Great customer service, any questions I have had were answered fully and courteously.

Ordering is a breeze.

Sounds picky, but the quality of the telephone connection sometimes makes it difficult to communicate, certainly not a big problem.

Helpful Review? 3 People Have Voted

Posted on Mar 29, 2021

Because gets the job done!

By Pat G., Texas, Verified Reviewer

Because women's underwear is very well constructed and made of very soft, absorbent material. I have worn them for several years and they have the best material in the crouch pad of any I have tried. The price is also very competitive with the others I bought. Because also gives you the option of getting free samples which is something I have not seen in other companies. They also have good customer service.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Home delivery

Absorbency of pad

Softness of fabric

High cut leg opening

Helpful Review? 4 People Have Voted

Posted on Mar 30, 2021

Solved nighttime leaking problem for my father

By Beth H., Santa, ID, Verified Reviewer

My father had been using a leading brand of undergarment available at Costco and it just wasn't working all night long. Then I heard an ad on the radio and an offer for a free trial. I don't recall hearing the ad ever before, and haven't heard it since. I ordered the product and from day one my Father noticed a big difference in performance and fit and comfort. Thank you Because, because you solved his problem.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of ordering

Friendly refill reminders

A fair price for a superior product

No “cons” were specified in this review

Helpful Review? 4 People Have Voted

Posted on Apr 1, 2021

Excellent results with Because Market products

By Sally K., College Station, TX, Verified Reviewer

After fiddling around with the various pads and panties available, suffering from surge incontinence, I have found for sitting around all-day the overnight pads work best for me. They contained any floods I might have, kept me dry with no leakage, that is if I changed pad before a second flood.

At night, in bed, I prefer panties.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Able to consult with a real person with problems

Prompt delivery of orders

Relivable products

No personal help on weekends, just robot

Helpful Review? 4 People Have Voted

Posted on Apr 6, 2021

My choice of needed products

By Anita A. , Wake Forest, NC

I have always been well pleased with Because products as they are dependable, sent to my house, cost-effective, and I can make changes in my order if I need to.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Dependable

Affordable

Help is always there if you have a question or concern

No “cons” were specified in this review

Helpful Review? 4 People Have Voted

Posted on Apr 7, 2021

Everything you need to know

By Kris L., Gilmer, TX, Verified Reviewer

About Because Market:

1) Are they reputable? I'm an 'ol grey grandma and I like 'em.

2) Expensive? You get what you pay for.

3) Product quality? Excellent. Every size, color, and absorbency you could ever want or need.

4) Customer service? Haven't found a rotten apple in the bunch yet. Always ready to help.

5) Discounts/specials? Always something going on.

6) Problems scheduling/changing product. Very accommodating.

7) Willingness to resolve issues. I've only had one minor issue in 2+ years. Resolved after 1 phone call with f/u email.

Try the Boosters. I find it has cut back on cost significantly. Briefs/leak guards are comfortable. No "rustling."

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Integrity

Stand behind their product

Variety

No “cons” were specified in this review

Helpful Review? 5 People Have Voted

Posted on Apr 30, 2021

Customer care

By Carolyn P. , Fairfax, VA

I have been affiliated with this company since 2018, I started when it was Hexa. The products that I have used for the most part come at an excellent price. The associates are very helpful with correcting and making any adjustments that are needed. They also keep you informed on any special offers when you call with a question. I have tried other companies but it appears the prices here are within my budget.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Their willingness to give you the help you need

The ease of use online to place and track your order

The variety of different products for men and women

I would like to make a suggestion that could possibly make delivery earlier by not using SmartPost

Helpful Review? 5 People Have Voted

Posted on Jul 27, 2021

Great products

By Ruth S. , Grand Rapids, OH

I want to say thank you for your Premium Overnight underwear. I just love them and I love getting them delivered to my home. I was not sure at first if I would like these products, but I am glad I did this. I just love them. Thank you again.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Great products

No “cons” were specified in this review

Helpful Review? 4 People Have Voted

Posted on Aug 29, 2019

Underwear

By Anne F., Caldwell, ID, Verified Reviewer

I've only used the underwear, but I'm very pleased with them. They're most absorbent I've tried yet. I did try the wipes, but didn't like them. There's a problem with they're service dept though. They weren't very professional when I called them.

But as far as the underwear, they're the best I've tried yet.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Oct 16, 2019

New customer with successful experience

By Wanda M., Arlington, TX, Verified Reviewer

I've been with Because for less than 2 months. I order the trial and tried all but one item in the trial package. I ordered the women's underwear. I received a sturdy box with 3 packages. Each package contained 20 pairs of underwear. The first package I opened worked and fit fine for me. The second package seemed to have a problem with the leg openings. One was a little too snug while the other was a bit loose. These rubbed a sore within 2 days. I emailed help@becausemarket.comwith details of my problem in the middle of the night. I had a reply the following morning. I will be switching to the pads when my next order is shipped. I notice those having a problem are using the telephone to contact them. It may be that the email allowed them to manage my issue at their convenience. It was still prompt and much less stressful than what I've read here.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Feb 1, 2020

I like the willows

By Tasna S., Lafayette, CA, Verified Reviewer

Because is the company that bought Willow last year...I was worried they'd mess up my deliveries but I think it's even a little faster than before. I like the Willow ones, they're the only ones I like to use. So I was a little worried but it's good.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Oct 22, 2020

Because customer complaint

By Hattie D., Philadelphia, PA, Verified Reviewer

I have bought from the course and I like the beige briefs. My last order, which came last week, had three colors in it I do not like, black or white briefs. When I called with the question if there were no please breeze, they said from now on they have to do the white, black, and beige all in one pack. I like the beige or light, but from now on I will not be ordering from Because, you have lost a customer.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

At one time it was all customer satisfaction

No “cons” were specified in this review

Helpful Review? 3 People Have Voted

Posted on Mar 5, 2021

Fast delivery when you need it!

By Roberta H., South San Francisco, CA, Verified Reviewer

Fast delivery of the correct product as determined by caring, knowledgeable customer service agents who took the time and listened to determine precise needs.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Fast delivery

Great customer service

Great people to help you with choosing a product

Trial could include more pieces

Helpful Review? 2 People Have Voted

Posted on Mar 14, 2021

Because...my choice

By Treelah B., Grand Prairie, TX, Verified Reviewer

I have been ordering my supplies from Because for a couple of years and I am glad that I made this choice. Here are a number of reasons why.

1. Friendly service.

2. Good quality products.

3. Delivered to my door.

4. I have a standard order, but they have added to my standard on my request from time to time.

5. Good price.

All in all, I am very happy with this company and the products they have to offer.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Friendly service

Quality of their products

Good prices

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2021

Great product!

By Edithj S., East Calais, VT, Verified Reviewer

Really enjoy having these pads delivered so I don’t have to drive into town to buy them!

Also, the pads are very comfortable.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

No “pros” were specified in this review

The shipping with FedEx, a very unreliable company

Helpful Review? 1 Person Has Voted

Posted on Mar 16, 2021

I had trouble communicating with the person that answered the call

By Arlene S., St. Petersburg, FL, Verified Reviewer

I would like to be able to order the Overnight Underwear with more choices. I do not need 60, maybe 40 every month. I prefer to wear a pad during the day so I would like to order both at the same time.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

I like the product

It has been arriving on time

In the beginning it was late every month, but that has improved

Helpful Review? 1 Person Has Voted

Posted on Mar 16, 2021

Personal review of Because

By Karen M., Minnesota, Verified Reviewer

Timely shipments. Trustworthy quality of product. Efficient and caring service.

Would appreciate improvement on odor protection, which is much less than desired at this point.

Overall, I am pleased with Because.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Timely and dependable shipments

Efficient

Friendly and caring service

Seems to be unable to find a more strong odor control product

Helpful Review? 3 People Have Voted

Posted on Mar 22, 2021

Great company and good service

By Ron W., Fort Collins, CO, Verified Reviewer

I have timely service and delivery. Pricing is competitive. I had credit card fraud and my card was canceled and replaced. I didn't get any warning that Because couldn't process my existing card. When I began running low, I called the company to find out why I hadn't had any deliveries, I discovered the problem. I gave them the new card number and they re-instated my membership and promptly sent a shipment. They also send items similar to what is posted, but not what I expected or ordered. They also eliminated the pad I preferred without warning. I have recommended others to the company, but with the warnings I mentioned.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Pricing is very competitive

Delivery is on time and great

A good catalog of products

No returns

It seems like they send what they have in stock and not necessarily what I ordered

Helpful Review? 5 People Have Voted

Posted on Jun 27, 2019

GARBAGE

By Marie G., California, Verified Reviewer

Do not even try a sample. You will automatically be signed up for continuing deliveries. You will be sent the wrong product, the wrong size. You will be charged a ridiculous amount for what they send. You will NOT be able to return the product and YOU WILL NOT GET YOUR MONEY BACK. The product is third rate and overpriced. The guarantee is worthless. BEWARE. These people are NOT HONEST.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 31 People Have Voted
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