BetterHelp Reviews - See What Customers Are Saying

BetterHelp gave me the chance to seek counselling in an easy and discrete way. I was matched with a great counsellor who took the time to listen, learn about me, and help me with my issues. I'm so thankful that I decided to use BetterHelp and I will definitely continue to use it! I also really like that it's not outrageously priced, as I'm a student. I also really like the online format - it is convenient, and the different options of chatting/calling were really nice to fit with my schedule each week. 10/10! I always recommend it to my friends!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I was apprehensive at first about this service. But my counselor is accessible, responsive, and there's a variety of ways to interact with BH. There are webinars and online groups. And you can text/chat with your counselor to let them know you're struggling and need to talk. I am even able to journal right on the app and send it to my counselor so they can keep up with what's happening between sessions! I would recommend this if you are interested in privacy and ease of use.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love this app. I found help and it's super affordable! It's super reliable and convenient. I love the quality of therapists and counselors.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This app is not just a basic app in the market. The people behind this really care and were very accommodating to my need for help. They helped me find the right counselor for a very affordable price since I cannot access free mental health care.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp provides so many ways to access therapy resources at your own convenience, from your own home. With the social restrictions in today's world, the online calls and video meetings are a great way to keep up with my mental health, and I love attending the live webinars to learn about new skills and techniques I can use. I also love the ability to find a counselor tailored specifically to my needs and preferences.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is such a good online experience. I’m from Ireland yet I had a therapist in Hawaii. The app has a journal included to write in each day which you can keep private or share with your counselor. You get to choose your therapist or change if it’s not right at any time. There’s also extra help on the app too. I love that you can call, text, or video call so there’s no pressure for one type of therapy. It feels super confidential, and I absolutely loved my therapist. I have grown so much already from it and I think I preferred it to face to face counseling! It’s also way cheaper than other options. Overall highly recommend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me in a few ways. I get to journal again without the worry that my kids or hubby will see it, and I get feedback from an excellent therapist and she actually cares and responds. And also I can text her anytime and it is great having an instant friend you can confide in. And she gives me exercises that really have helped me on a daily basis. l thank you BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Signing up was fast, easy, and thorough. I’m very skeptical about the level of professionalism from online therapists and BetterHelp literally answered all my questions, left me with no concerns, and follows up on a regular basis to be sure my needs are being met.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

She is helpful and understanding of my problems and responds quickly. She's able to adapt to new problems that arise and is available in a variety of mediums from phone to video.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Very good, good feedback, easy platform, someone you can trust, the gift, asking for reviews about the therapist.

You feel that there is always someone on the other side.

The journal, tips to write and think about.

It was a rewarding experience.

Besides being online it worked much better than going to a physical place.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am very happy with my experience with BetterHelp, they make you feel heard, offer great support and options to help how you'll get through something hard in life, and are just open and genuine.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I was recommended BetterHelp by a friend when I decided I needed therapy. I could not afford £70 a session that a face to face counselor would charge and BetterHelp was much much cheaper. I found having a one to one via video was very effective and also liked the fact I could message her daily if needed.

When you first sign up you are asked a series of questions, and from that, a counselor is matched to you according to your needs. If the counselor is not suitable you can change at any time.

I found my counselor Melissa very knowledgeable and highly qualified too. She listened and did not judge, she made me feel human again after my mental health declined. After two months of counseling, I feel much better in myself, something I have not felt for 2 years.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

When I first start BetterHelp I had no experience with therapy. This platform made it so easy for me to attend sessions wherever I was, whenever I needed it. I really can't imagine a better way to start therapy.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a great counseling source for me. I have enjoyed my experience and Dr. Skinner is wonderful and has a very caring personality. He offers great advice and is always on time for our sessions.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My overall experience with BetterHelp has been wonderful. Expect results. I enjoy how they customize your council to you when you are trying to find your match in a counselor. There are really no cons about it except the occasional technical glitch with video chatting and wishing that I could speak to my counselor more because I love her that much. If growth is what you are seeking you will definitely get that with BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

You have tons of different resources that you can use throughout the week, without waiting for your typical weekly session with your counselor. You can also share and communicate your participation on these resources to your counselor during the week and you both can discuss more in-depth on the weekly session. I cannot recommend BetterHelp enough!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I heard about BetterHelp from a friend, having to live after losing my soulmate it was hard to open up again, to talk about the situation, the fact that I'm here and she's not. Having a counselor has helped me with it, though it is still painful, at least I have found a way to look back and remember the 17 long years together, full of memories, and they are the ones that keep me moving forward.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Overall, my experience has been great with BetterHelp. The counselors that they offer are top-notch and have a genuine concern for their clients. If you're struggling with something in your life, please use BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love it. I couldn't afford in-person therapy so I opted for BetterHelp and it has been great.

I can schedule my therapy sessions on the weekends so they work for my schedule, my therapist is wonderful and very well qualified, and if I need to I can reach out to my therapist any time throughout the week instead of waiting for our video sessions.

I would recommend this service for anyone that was looking at counseling options.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

At first, I thought it was going to be too expensive with not enough interaction with my therapist. But actually, I've found that I have never had better quality sessions with a therapist before. I feel I can be more open and honest in the comfort of my own home. That's why I chose BetterHelp, and that's why I will recommend it to anyone else.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The app is easy to use and you can keep a journal there too. My counselor is amazing and I'm so grateful for BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Love the customization to make this available for all. Excited to dive in. So far so good, and easy to set up a sounding board that fits your lifestyle and schedule.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

At first, I was rather disappointed with the counselors suggested to me. I was looking for someone who authentically cared about my issues and could really listen to the problems I had. Thankfully, right before giving up, I decided to give it another shot and found the best counselor ever!

Living outside the USA, it was a little tricky to sync with a counselor I liked because of the time zone, but in the end, I was able to make it work.

I found the fast access through the mobile app and the reminders of the session particularly useful.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I can actually say that this is by far the best kind of therapy I have ever "been to" and I have needed A LOT of therapy.

Pros:

To be completely honest? Being able to sit on my couch in my underwear at 8:30 pm to have a therapy session without needing to leave or put pants/a bra on.

It's hecka cheap in comparison to traditional therapy, and they also offer financial aid on top of it. It's been a huge lifesaver during COVID.

I get matched with someone I want to talk too. And if I don't like the person, I can change my therapist with a click of a button - as many times as needed.

I can talk to my therapist anytime, anywhere. I also have options as to what kind of session I want, and that is separate from just the messages that you can send to your therapist, like a regular chat. And it's unlimited. Yes, unlimited. Like your phone plan, you can talk to your therapist as much or as little as you require.

Cons:

The only thing I don't particularly like is the text sessions. And that's simply because it's very slow, it looks laggy. Sometimes you can type out a full sentence and there will be a noticeable delay before all of the words suddenly pop up. So, it makes it a little hard to reply because you're never quite sure if the person is finished. My therapist and I took to saying "done" afterwards so we would know, but we usually just use the voice option instead.

Occasionally, my goals section will disappear. I'm not sure why this happens, my therapist doesn't know either. Though I have sent in a message about it (first time) and it seems to periodically get fixed whenever it occurs without my needing to message the IT peeps again.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I liked the ease of scheduling virtual sessions on the app. I felt that they asked the right questions to pair me with a counselor who aligned with my values and beliefs. Compared to past counseling, this really helped me feel I could be completely honest with my issues. Also, therapy is pricey but BetterHelp can provide some financial aid depending on your situation. I’m a grad student, so this helped considerably.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is so convenient. Most of the therapists will communicate with you on most platforms and at any time that is convenient for you!

They also do a great job of pairing you with the perfect therapist. I have an amazing counselor. I have never found the perfect match in a therapist until I found BetterHelp!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Been efficient, inexpensive, and helpful. I do not have a PC and so I am only using the Android app.

I'd like the app to be improved. I have complex learning disabilities and I wish the recording feature worked in the journal and worked better for sending my therapist, sometimes the app crashes while I'm using it. Also, I have paperwork from other therapists and I couldn't send the PDF to my therapist, I had to take a screenshot of each page and convert it into PDF.

My therapist herself is awesome and has really helped with everything going on and has been really thorough. I feel like I'm really succeeding in my goals and that I'm listened to.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend