Bye Bye Foundation Reviews

Cancelled shipments because it doesn't do anything different for me than any other store bought foundation. I called and cancelled and even got the email confirmation and the lady spoken to told me that I would never be charged again nor would I receive any shipments. And now my bank account has another charge coming thru. The lady that I just spoke with is saying I can just send it all back and receive a refund, minus shipping and handling. Uh no, I'm not suppose to receive it, so why are you still charging me and sending it? If my bills bounce because of this, I will speak to my attorney and the Better Business Bureau.

Bottom Line: No, I would not recommend this to a friend

I originally ordered this product from the infomercial. I returned the product because I have dry skin and it didn't work for me. I was billed for 2 payments by the time my return was processed. However, I returned my items to the address on the invoice which was incorrect if you purchased from the infomercial. I was able to give them a tracking number that showed they were in receipt of the product and they processed the refund.

I also stated that there product did not work for me and that I did not want anymore products from them. I stated this during every call I made to them (3 in total at this point). Then about 2 months after I get this straightened out I receive another charge. I make a phone call and they state that it was my auto shipment. I was really frustrated at this point. I said I made 3 different calls to your customer service because your products didn't work for me. Returned the original shipment and filled out the return reason. Stated to multiple customer service employees that I didn't want anymore product and you still ship me items that at this point I did not order.

That is fraud at this point. I called my bank, cancelled my card, got a new card with a new number and they somehow got my new banking information without me giving it to them. I called again and asked how they got this card number. They stated that I had to give them the card information. I replied that I just got this card within the last couple weeks and I haven't talked to anyone there in over a month. When I asked how they got card information and charged a card I never gave them, she couldn't answer this question.

Dealing with this customer service has been one headache after another. I've had to close my account since this happened. I feel when I said that I didn't want the product and returned and filled out the original return that they should've taken care of making sure they didn't ship anymore product and that is on them. I've filled out 1 fraud case for the 1 charge and am now onto number 2. I will continue to do this until they stop billing me for items I did not order. I wish I would've read the other reviews prior to even trying the product. It took me less than a week to try and return.

Bottom Line: No, I would not recommend this to a friend

I carefully examined the website for hidden fees to make sure I would get what they made it sound like i would. I realized that it's an automatic renewal which was inconvenient but somewhat common. So I got to the part where it said trial size or full size (pick which one you want). So I further checked out what the options were and NOWHERE did it say sizes or amounts of product. That was super annoying. But it was clear that the trial size would be sample size (whatever that means, it varies from one company to the next).

Then I realized that the full size was $150. So that was my deciding factor. NO, I don't want to pay over $50. So I selected the trial size. Placed the order. Read my confirmation. It stated that order total was $50. Called after my item shipped to cancel my automatic renewals. They canceled it. Then he said that it looks like I've ordered the full size, so I will still be getting two more charges of $50. So I went back and forth with a supervisor (Christine, #132670).

She reduced my future payment to $25 that I can pay whenever I choose to. She claims no more charges will come to my card. Bottom line: I regret this purchase. I don't recommend it to anyone. I strongly doubt I will purchase another IT cosmetics item again. Solely for this incident. I hold grudges with companies. Burn me once shame on you. Won't happen again.

Bottom Line: No, I would not recommend this to a friend

I had a few sunspots that I was trying to cover. It didn't even cover those, not to mention the ability to cover tattoos. I don't really have terrible skin. A product I bought at the dollar store worked better than this. Totally overrated. Waste of time.

Bottom Line: No, I would not recommend this to a friend

The products shown on TV are the concealer 0.17 oz. for $24.00, the foundation 1.08 oz. for $65 00, the powder 0.24 oz. for $24 00, the mascara 0.33 oz.

Compare that to the products they send you: concealer is 0.07 oz., the foundation is 0.51 oz., the powder is 0.095 oz. BIG DIFFERENCE. The company said the infomercial CLEARLY states we are receiving smaller sizes. Well, I've watched the infomercial 5 times, I NEVER heard them say that. The company refuses to admit to any wrongdoing. What do you think?

Bottom Line: No, I would not recommend this to a friend

Like many of the other women who left reviews, mine is similar. The product failed to cover my dark spots the lip stick was super greasy, and the powder did not blur anything. This product is a lie, Jaime should be ashamed.

Also like many of the other women, when I ordered, I was under the assumption that I was only paying the 49.95 but when I called to cancel and return the product they said I would still be charged.

Bottom Line: No, I would not recommend this to a friend

I ordered Bye Bye Foundation after seeing the commercial the claims of full coverage. I had been particularly excited about the claims that it covered dark spots and acne scars as demonstrated on TV.

Well, I was VERY DISAPPOINTED! I went right back to what I was previously using. I don't usually fall for this type of stuff. I was desperate. I did receive a sample eyeliner, and I really like it.

Bottom Line: No, I would not recommend this to a friend

Let me just start off by saying, Guthy Renker is the spawn of Satan. If you feel you must try this product, get it from Ulta. Within minutes of placing this order, I tried to cancel it and was told that it was not possible.

Bottom Line: No, I would not recommend this to a friend

Just what trick was used on TV to cover the woman's face is a mystery! It does not even cover small brown spots. It is thick and uncomfortable.

The concealer is hard to get on. The mascara clumps worse than any I have ever used. This product is definitely not for the aging face. I would not recommend this product to anyone!

Bottom Line: No, I would not recommend this to a friend

I was definitely concerned that I was automatically set up with a credit card charge. After dealing with Carla, at your customer service 800 number, I was told that since I got the introductory offer I was automatically setup on a new plan. I explained that it was less than 30 days since I got the offer, and according to the website that I had 90 days to think about this. She stated that I was to be receiving a new full-size box and that there was nothing I could do about it. I stated that I wanted to cancel my service and again she gave me the runaround. Finally, I got her to cancel my subscription and send me a label to return the package. I felt that she was very disrespectful and could not answer why this policy online shows 90 days and why this was happening. Here is the fine print from the website. What am I not understanding?

"We want you to continue to enjoy the benefits of IT Cosmetics®. After you receive your introductory kit, we'll ship you a new, full size supply of (5 kit /7 kit/customized kit products) every 90 days at the low price of $39.95 a month plus s&h until you cancel. There is absolutely no obligation to continue receiving auto-delivery shipments, so you can cancel anytime by calling customer service: at (800) 465-7613. You can also customize your shipments easily (see below for details)"

I was contacted by It Cosmetics when I posted this to their Web page. I was told, "Hi Chris, thank you for reaching out to us! This offer you're referring to is not through IT directly but actually through our retail partners at TryITnow.com. We truly apologize for any negative experience you may have had and we will be happy to pass along your feedback to them so they can prevent something like this from happening in the future. If you have any further questions regarding pricing of the kit we suggest contacting their customer service again at 1-888-922-0487 or customerservice@guthy-renker.com. Once again, we are so sorry for any confusion."

Bottom Line: No, I would not recommend this to a friend

I bought this product and it doesn't do any of the things promised. The color looks orange, it's very dry, it doesn't cover even. I'm very disappointed and then could not get a refund so I'm stuck with a terrible product. Please investigate before you make the purchase.

Bottom Line: No, I would not recommend this to a friend