Carvana Reviews - How It Works, Warranty, Financing, Returns

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Carvana

Overall Rating

2.2

543 Customer Reviews

Summary

Carvana’s all-online used-car purchasing process allows you to choose a car online, get financing and have the car delivered directly to your home.

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Customer Reviews

2.2 Stars out of 543 Reviews
5 Star:19% 4 Star:3% 3 Star:6% 2 Star:11% 1 Star:58%
27% Recommend This Company
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Posted on Jun 27, 2018

Absolutely the best car buying of my life. The car, a 2015 Prius, was in showroom condition and is a joy to drive.

By Lynn H., Arkansas, Verified Reviewer

Much easier than going to a dealership. Since you are buying online, there is no sales tactics and no price haggling. If you don't like the car, you can return it no questions. The most efficient and stress-free way to purchase a car. You can take your time while researching the car that best fits your needs. They do not try to sell you extras, such as extra insurance for full replacement value. These policies are an expensive rip-off. I know from experience.

If you want the most bang for your buck, Carvana is definitely the place. I was so impressed that I am adding Carvana to my portfolio.

Thank you for a really positive experience. This is a real review. I know many businesses pay people for fake reviews, so I am adding my name.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jul 20, 2018

Easy, fast, painless

By Harly C., Florida, Verified Reviewer

The application process was surprisingly easy, selected my SUV on Sunday, submitted paystubs, ID, and selected a Friday delivery date. They had earlier dates but preferred Friday according to my schedule. On Monday the rep called me to confirm details of the car, financing, and delivery date. Throughout the week I received text messages keeping me up to date on the vehicle.

On Friday the driver called to let me know he was on the way with an ETA which was right where I scheduled it. Finally, the driver arrived right on time, very friendly, and walked me through the vehicle and details. He asked me to take my time inspecting the vehicle and test driving it while he waited back in his truck, this was great because I was not rushed or pressured with anything he said take all the time you need.

After I took it for a spin and thorough inspection I noticed everything was just as pictured except one thing, the bumper had a scratch that was not on the picture. He immediately took a picture, confirmed it was not on the original pictures and said a rep would call me within 48 hours to have it fixed.

Carvana has definitely been the best car buying experience I've had ever. The entire process was simple, hassle-free, and customer service including the delivery driver, was very friendly, patient, and explained everything to make sure I was satisfied. I would absolutely use them again. The best of all is I have 7 days to drive and get a feel for the vehicle, and it arrived clean inside and out. Dealers have a lot to learn from the service Carvana gave me.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jul 27, 2018

A way out of the cesspool of used car sales

By Tom C., Texas, Verified Reviewer

After my car was flooded two weeks ago and it had to be totaled, I was compelled to plunge into the cesspool of used car sales. I say that because of the extreme variability in information, not a step by step procedure that anyone can follow. I "progressed" from the worst of the worst (Craigslist for sale by owner) to for sale by dealer to several dealers, one of which must have thought that I was a moron to decline absurd financing parameters. Was there any way to prequalify with financing for a specific amount and then try to find the right car?

That was when I found Carvana, and it was the smoothest experience I have EVER had buying a car. From what I can tell over the last few years they have continuously improved over time and my experience yesterday was just great! I must not be the only one who feels that way since they have received a lot of funding to expand. There is no need to suffer through local used car processes when you can find the car you want at the right price!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Aug 15, 2018

Great experience

By James B., Tennessee, Verified Reviewer

I must admit, I was skeptical about purchasing a car based on pictures alone. The entire process was very easy, I financed with them and it was delivered as advertised, spotless and clean. When I received the phone call to tell me everything was approved and it would be delivered, I told the customer service agent it was a surprise for my wife our 20th anniversary. They were super nice and when the car was delivered, they even brought her a gift basket too. I could not be more pleased with the service and whole experience.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Aug 16, 2018

People are always complaining, even when they're at fault not the company

By L L., Pennsylvania, Verified Reviewer

I've found a lot of the negative reviews, and it seems to be people who don't understand the process or had issues that are actually Carvana's fault. Having gone through the entire process with some hiccups, I highly doubt the complaints here are legitimate. Also, the BBB rating for Carvana is an A+, so there is that. Carvana is not a scam at all.

I love my new car! It is exactly as described and what I've been looking for. Also, the costs were significantly lower than those which are for sale at local dealerships, so that's awesome.

The main reason for my 5-star rating, though, is the customer service which I received. There were some hiccups within the entire process, but none of which are Carvana's fault. I had trouble getting a hold of my credit union (weird hours, one main employee, just odd set up) and Carvana went out of their way working with me. I didn't lose out while my credit union was taking forever to fix their issues and submit the requested documentation.

The Carvana customer service was always polite, knowledgeable, and understanding. They worked hard to help me the customer. Then, the next hiccup I had was the first car I wanted, it wasn't Carvana's fault but an issue with the car manufacturer. I decided I didn't want that vehicle and picked out another one. Carvana customer service was so understanding and transferred everything, created new contracts, etc., in a matter of minutes. It was so easy to cancel one order and start another. I basically didn't have to do anything.

The delivery of the new and pickup of my old car was a breeze! The driver showed up, let me test drive and check out the new car while he inspected my trade-in. I chose to keep the new car and signed the paperwork. He explained everything I needed to know (registration, loan, inspection, etc.). Then he loaded up my trade-in and drove away. I just completed my seven day period with my new car, and I couldn't have been happier with my purchase and experience! I highly recommend Carvana, especially for those with tight schedules who do not want to be hassled by car salesmen.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Aug 22, 2018

Easiest and smoothest vehicle purchase ever!

By Don E., Verified Reviewer

At first, I felt it would be just like any other used car website experience, but figured I'd give it a try. First, I prequalified with their finance company, then I searched and found the vehicle I wanted, it was listed as "coming soon." I opted to have them hold it for me and was advised it would be 10 to 18 days before it was ready for viewing, seven days later I received an email and a text advising me the vehicle was ready for review.

After reviewing the vehicle, I knew it was the one for me. I went ahead and finished the transaction and got to set my own down payment amount. Then I asked when I wanted the vehicle delivered. I picked my date and time, and the rest is history. About three weeks after I received my vehicle I received a delivery from UPS and when I opened it, to my surprise, there was brand new front,and rear floor mats for my vehicle which I had no idea were coming. Thank you, Carvana for this great experience!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Sep 5, 2018

So far so good

By Jose C., Illinois, Verified Reviewer

I am in the process of having my new car deliver by Carvana and so far the customer service is great they listen and help you thru the process. I have read all the negative comments/feedback, and I honestly don't understand why would you complain. There are plenty of options, so if you have any problems, go somewhere else. Again, so far everything is going OK and I should be getting my new car next week, and I am sure Carvana will do its part to ensure I get the car as agreed and I am happy with my purchase. So if you have negative comments, remember you have choices to make, and if you read the negative comments and still buy from Carvana, that will be your choice, no one is perfect.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Sep 5, 2018

Great experience

By Gary F., Lexington, KY, Verified Reviewer

I sold my 2016 KIA Optima to Carvana for $1300 more than a dealer was going to give me on a trade-in for a car I bought. They picked up my car, and within 7 days I got a check for the amount of their offer. During the process, I had a question and they promptly answered my call and resolved my issue.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Sep 12, 2018

Can’t believe it was this easy

By Sharon H., Chester, VA, Verified Reviewer

I cannot believe how incredible this experience was. I was scrolling through cars on Wednesday, and it was delivered to my house on Friday!

From the financing to the processing to delivery, it was just incredible.

The delivery driver was so nice and friendly and everything happened exactly as they said it would. I love the keychain, the two very very nice cups, the nice little touch of mints, and I found sunglasses over the sunglass holder but can’t leave out the sun shield.

I will never visit a dealership again! Thank you, Carvana, for making my first experience incredible.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Sep 13, 2018

Carvana was a pleasure to deal with. Great experience!

By Rick H., Tennessee, Verified Reviewer

I sold my mint condition 2017 Chevy Camaro SS to Carvana, and it was a great experience! They gave me an instant offer on the car that was $4K more than what CarMax offered me for it, and from beginning to end, the process was great. They showed up on time, with check in hand, test drove the car, and we spent a few minutes at my house doing paperwork, and that was it! I have bought and sold a bunch of cars over the years, and next time I do either, I will definitely try Carvana first.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Sep 15, 2018

Best experience ever!

By Tammy R., Mississippi, Verified Reviewer

I am completely amazed by this company. My car was delivered almost a week ago, and I’m just as happy today as the day of delivery.

The entire process, from deciding on which vehicle to the delivery was exceptional. I was notified every step of the way. Customer service is outstanding! There is no question too small. They definitely go above and beyond.

The phone charger and gift card was a very pleasant surprise!

I have told several friends about Carvana. After seeing how happy I was, my boyfriend decided to check them out. He is now anxiously awaiting his vehicle! We both work for major car dealerships. This was by far so much easier!

Just try it for yourself...you’ll definitely be amazed!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted
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