Carvana Reviews - How It Works, Warranty, Financing, Returns

I was very hesitant to buy a car online, but I ended up having an excellent experience with Carvana. I got my car so quickly, felt confident with my return policy, and everything is great two months later. The price beat out anything I found locally, and I loved being able to see all the details and imperfections online.

I don't know if I'll ever go back to regular obnoxious car salesmen again. Thank the Lord for that. Oh, and I got a Jeep that I've always wanted for way less than I was expecting.

Bottom Line: Yes, I would recommend this to a friend

I was very skeptical at first. While searching for a car, I found Carvana and was very confused on how it worked. I called and spoke with a very nice rep, and she explained the entire procedure and asked if she could help set up my account for me. Still slightly leery, I declined and continued on my own, but after a couple of technical glitches I had to call back, and this rep was also very kind and fixed all of my problems quickly, and before I knew it, I had purchased a car online.

Now to wait. Less than 48 hours later my new Buick Regal GS was delivered to my door by yet another nice rep. The car was exactly what I expected. I did find one small panel missing that was not disclosed in the overview, and the rep ordered one and is having it delivered to my home at no charge to me. I could not ask for a better car buying experience.

Bottom Line: Yes, I would recommend this to a friend

Quite possibly the best car buying experience I could imagine. I've dealt with dealers, bought cars on eBay, and none have been as good of a deal and have had as good of service as Carvana. I dealt with Bobby in Raleigh, but every time I reached out via chat, phone or email, I was greeted with friendly, professional and useful service. I got a great car at a great price and with zero anxiety. Highly recommend.

Bottom Line: Yes, I would recommend this to a friend

We've bought many cars over the years, both from dealers and those big box used car dealers. This was the easiest and best experience we've ever had purchasing a vehicle.

When you first sign up, it will show you your interest rate and required down payment (if any) for any vehicle your searching for. You're in complete control of what you spend and what your payment will be. After we selected our car, I simply uploaded 2 pay stubs and my driver's license.

I then proceeded to select a delivery date, which was today from 3-4). We received a call yesterday and they offered to deliver it this morning if we liked. Awesome! It was exciting to see our car arrive and do a test drive. We signed a couple papers to finalize and we had our car.

Everyone from Carvana, from start to finish were extremely nice. The process went off without a hitch or glitch. I highly recommend Carvana to ANYONE looking for a used car.

Bottom Line: Yes, I would recommend this to a friend

While I was skeptical at first, as many would be, my car buying experience went smoothly. The delivery was prompt and on time. The car was delivered in the promised condition and completely clean inside and out. I can't comment on the financing offered by this company, as I did not use it, but everything from start to finish went better than I had expected. I also received my title and registration about a month after purchase in the mail. I would definitely use them again as well as recommend to others.

Bottom Line: Yes, I would recommend this to a friend

Purchased a Lincoln MKX at Carvana Nashville. Simplest transaction ever. Literally took less than a half hour to complete. Thomas Farley was fantastic to work with at the pickup. The vehicle was everything promised and more. Clean, detailed, full gas and ready to roll. Thanks Carvana!

Bottom Line: Yes, I would recommend this to a friend

My son and I both purchased cars on Carvana.com in the last 2 months. We are both extremely happy with our purchase. My mechanic even said he loves the car, that it is very clean. It turns out it even has new brakes. Thank you Carvana!

Bottom Line: Yes, I would recommend this to a friend

Today I received my car. I am very happy and couldn't believe how fast the process was online. I'm so happy I found them, and I will continue to buy my cars from them. The staff is very friendly, my car arrived before the scheduled time and I was very impressed. Especially when I saw a gift bag that was so sweet. I'm telling you if you went to a car dealership they wouldn't show you much respect, but Carvana does. They treated me like family, and I'm forever grateful.

I will be buying a car for my mom next year, and my aunt is looking to purchase one as well with Carvana. Thank you for the wonderful customer service. I see bad reviews sometimes, but at the end of the day if Carvana makes a mistake I know they will go out their way to resolve the problem.

Bottom Line: Yes, I would recommend this to a friend

I bought a car from Carvana, and the process was as easy as can be. The car arrived on time, very clean and with a full tank of gas. I took the car to my mechanic to be checked out before the 7-day waiting period ended just to be sure. The only thing he found wrong was it needed a new a/c filter, which only cost $25. He said the car is in excellent shape.

I saved approximately $2000 vs. going to my local used car dealer and didn't have to deal with the headaches that come along with that. Everyone I worked with throughout the process was very nice and professional.

Bottom Line: Yes, I would recommend this to a friend

I had the best experience from start to finish. From the selection of vehicles to the loan process to the delivery. My delivery was from Georgia to Washington State, and my vehicle arrived early and in perfect condition. It was the smoothest transaction and I will never deal with a car salesman again!

Thank you Carvana! I purchased a beautiful Lexus GS350 F Sport.

Bottom Line: Yes, I would recommend this to a friend

Carvana is an amazing company to work with. The entire process was outstanding, and delivery of the car at the vending machine was a fantastic experience. Carvana seems to really pay attention to every detail of the process, and it shows in the car that I received from them.

I will definitely be buying more cars from Carvana.

Bottom Line: Yes, I would recommend this to a friend