Clean Zone CPAP Cleaner

I ordered 2 sanitizer machines on 5/2/20 direct from CleanZone and received both on 5/13/20. When I opened the box the sanitizer packages were open and the parts were not sealed! It appeared to be someone else's return and they just packaged and sent it on to me. I expect a new sealed unopened product! I have been calling their customer service line Top Dog Customer Service 1-800-340-3418 to receive the information on how to return the sanitizers and receive the web site advertised return for a full refund within 60 days if not satisfied. I am not satisfied. I have called 10 times during the past 3 days and receive either a busy signal or a recording. The website has no specific information on how to return or where to return. Something is very fishy. I am now thinking this may be a scam. I will be contacting my credit card company to file a fraud and unethical business complaint if I continue to not be able to make contact and receive this type of poor customer service. I am a real customer by the way.

I received my Clean Zone CPAP machine about two weeks ago. First time use, really strong smell. I wrote an email and the response was to clean the hose and mask with soap and water. Why the heck did I buy this stuff? Customer service, there’s none. I guess eventually I will lose my money. I’ve been trying to contact the company with no luck after my initial email.

On May 8, 2020, at 11:58 AM, Customer Service wrote:

Julio,

To help with the smell, you can wash the mask with hot water and soap.

Best,

Matt

All they do is want you to place an order for the whole kit. If anyone can help I would appreciate hearing from you.

Very happy with the machine but really need a new sanitizing bag. My sister bought it for her husband but either the bag was not there or they didn't see it. He is cleaning his equipment in the travel bag.

I love the fact that it is easy to clean, and easy to charge.

The carry bag is nice to have as well. But it has a funky smell when I use it at night. Am I doing something wrong or is there something that can be done for that?

I purchased the device after seeing an ad on TV. Once I started using it was very good. After a short time had an issue with the device and dealing with the company was excellent. They replaced equipment without issue. Nice to deal with a company that values its customers and makes a product that is valuable. Should have purchased sooner.

Just got it, charged up (which by the way they don't tell you to charge from the wall plug, you need an adaptor plug that you can put the charging device in but I got it charged through my PC tower). Then they say put everything in the bag and turn it on but ohhhhhhhhhhhhh nooooooo, you need a large plastic bag to put their cleaning bag and device in.

You should be upfront with the people on how this works.

Bought this at Bed Bath & Beyond. Got a good price. Can't attest to if it is killing germs or not. What it is doing is leaving a very foul odor embedded in the hose, head gear, and nasal pillow. Even after not using the cleaner and running my CPAP all night for several nights, the odor concentrates and is very strong when I go to turn the CPAP machine on at night. I literally have to let the hose, mask, and pillow vent for a minute before I can put it on my face for the night. This is not good.

I am a real buyer.

I have had this machine for a couple of months now. Every time I use it I get a dusty substance all over the CPAP Machine and my nightstand! When I use my mask it has a weird smell to it. I figured everything would clear up but it did not, so I stopped using it! Waste of money!

I have a great experience with this machine. Fresh every single time. It’s easy to use, very little time spent for the whole process. I do have a problem charging it, however. The red light indicating the machine is charging does not always come on. I’ve experienced this problem regularly and it gets to be very frustrating for me. Other than this I have no complaints.

This machine seemed to be a good investment at first. After a few weeks, I started hurting in my chest and back. After ruling other diagnoses out, I took antibiotics for a lung infection. My pain got better. After finishing the antibiotic, I also stopped using the Clean Zone 2 and the pain went away completely.

I emailed to return one of two of the machines I purchased due to my CPAP breaking. No response by email so I called TopDog Direct to return one machine. The rep was short with me and rude. I had to drag it out of her how to go about returning the device. How hard would it be to explain the process and give the address? I explained that she might want to consider a different line of work since customer service is clearly not her forte'. She said "thank you for the compliment" and we parted ways. The device itself works fine but you have to wonder about a company that tolerates poor customer service.