Daily Burn Reviews

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Daily Burn

Overall Rating

2.9

84 Customer Reviews

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Summary

Daily Burn offers a range of fitness classes and programs you can follow anywhere—minimal equipment required. It’s one of many great options for getting in shape at home, but there are some drawbacks.

Pros

  • Excellent variety of fitness classes to choose from
  • Many users successfully lost weight/got in better shape
  • Generous free trial offer

Cons

  • The free trial will automatically enroll you in Premium Membership
  • Only one live class option per day
  • Some customers were billed after canceling their account

Customer Reviews

2.9 Stars out of 84 Reviews
5 Star:29% 4 Star:17% 3 Star:4% 2 Star:4% 1 Star:42%
52% Recommend This Service
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Posted on Sep 10, 2017

Unethical Company

By Unhappy Customer, Virginia Beach, VA, Verified Reviewer

I signed up for Daily Burn using a 3-month free subscription. I marked on my calendar when I needed to call to cancel before I would be billed. I was billed on the 7th, even though it listed the 9th as my final day of the trial. I feel like I was tricked into paying for the service. I responsibly kept track of my final trial date and yet I was still charged. I personally believe it isn't good business practice, or ethical, to trick customers into paying for services.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Feb 27, 2018

Hi there, thanks for your feedback. Sorry for any confusion there might have been, in regards to your account! We prioritize making clear and transparent billing policies. If you have any further questions, feel free to reach out to our Customer Success team and they'd be happy to help.

Helpful Review? 17 People Have Voted

Posted on May 9, 2018

Scam

By Jany Mary, Haskell, NJ, Verified Reviewer

They make you provide your credit card with their free trial. If you forget to remove it, they will bill you without a chance of getting your money back.

I heard about them through Groupon. I signed up for the free trial, and after the first 10 minutes, I realized it was not for me. I never return, and four months later there's three-month charge on my account. I tried to get a refund but they deny every single possibility.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Jul 27, 2018

Thanks for your reply and feedback. We strive to make our customers happy and make on-demand workouts accessible to as many people as possible through our service.

We send a confirmation email upon sign-up outlining your plan details, payment information on file, amount you will be charged monthly, trial end date as well as payment start date so that there is no confusion about the account management.

We prioritize making fair and transparent policies for our service which are listed during the sign-up, the details on the Groupon offer page as well as our FAQs. If you have any additional questions, don't hesitate to reach out at support@dailyburn.com.

Helpful Review? 11 People Have Voted

Posted on Jul 26, 2018

Beware

By Stacey R., Bowling Green, KY, Verified Reviewer

I was charged for someone I didn't use and didn't know I was signing up for. Beware of DailyBurn. I was also charged more than the advertised price. In contacting the company, I was not given the opportunity to talk to anyone but was sent an email saying they don't give refunds. It is obvious that there has been no activity on this account and that the product was not used in any way, so it would not be hard to see that I did not even know I had a subscription. The plan they have is to get a trial going and then charge you without being upfront about the practice. Very sneaky! Very wrong! Very unjust.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Jul 27, 2018

Hi Stacey, thanks for your reply and feedback.

I'm sorry to hear you had a negative experience. We strive to be clear and transparent in our policies. We list the price and terms during the sign-up process and also send a confirmation email upon sign-up outlining your plan details, payment information on file, amount you will be charged monthly, trial end date as well as payment start date. This information can also be viewed when you are logged into your account. Our support team is available seven days a week via email. If you have any additional questions, don't hesitate to reach us!

Helpful Review? 11 People Have Voted

Posted on Mar 14, 2019

Fraud charges

By Lindsay R., Pennsylvania, Verified Reviewer

Fraud charges to my card. I never signed up for this but am being charged month after month. I want this off my credit card and my money back for every month I was charged. Unreal. And there is no human to freakin' call to talk to about it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Apr 1, 2019

Sorry to hear this happened, Lindsay! Please email support@dailyburn.com and our Customer Success team would be happy to investigate this for you and assist right away.

Helpful Review? 12 People Have Voted

Posted on Nov 21, 2019

Daily Burn is a burn

By Marilyn B., Santa Fe, NM, Verified Reviewer

$30.00 to cancel? I decided to cancel my subscription because there really weren't programs geared towards older people.

When I tried to cancel, they informed me that they were giving me a "discounted cancelation fee" of $30.00. My credit card company asked me to call them, which I did. My oh my - they don't take phone calls.

This is not a user-friendly company. Do yourself a favor - don't start with this company. There are plenty of other just as good options for fitness that actually don't try to gouge their customers.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Jan 23, 2020

Hi Marilyn, I'm sorry for any confusion. We do not charge a cancellation fee and you can cancel your Daily Burn account at any time and your account access will expire at the end of your current billing cycle. Please email support@dailyburn.com if you need any further assistance.

Helpful Review? 8 People Have Voted

Posted on Jan 16, 2020

DON'T SIGN UP

By Catherine M., Washington, Verified Reviewer

Daily Burn is one of those websites that does not send invoices and notifications that your subscription is renewing.

Unless you check your bank balance you never know you are getting charged.

They make money by hoping people forget they signed up and never check their bank accounts, so they continue to siphon on $30 a month from you.

In general don't sign up to websites offering free monthly subscriptions, they suck!

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Jan 23, 2020

Hi Catherine, I'm sorry to hear about your frustration with the subscription. We send an email immediately upon sign-up outlining the first charge date and your account plan. This information can also be viewed at any time within the 'account settings' of your account if you signed up via our website. Our team is also happy to provide invoices should you need them by emailing support@dailyburn.com.

Helpful Review? 4 People Have Voted

Posted on Oct 23, 2020

Never signed up, I have no idea what this is.

By Mike W., Verified Reviewer

I happen to check my checking account and noticed I have been charged for the past 4 months for this. I never signed up and have no idea what this is. I have contacted support, they do not take phone calls.

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Fraudulent billing

I never signed up for this

Helpful Review? 5 People Have Voted
Showing 78-84 of 84

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