I ordered online 3 bags and checked my email for a confirmation. 15 minutes later no confirmation so I resent the order and noted an immediate online confirmation. Next two email confirmations hit my email. I immediately sent an email canceling the second order (it was Memorial Day so I understand no one was available for a phone call). No response to my email. Next day I called the company and was told they could not cancel the duplicate order. I was very unhappy. The service person did not care at all and provided me a return form so I could carry their second order to the post office and pay return shipping.
Both orders arrived in one box. Now I determine that $30 worth of their dog food will only last my 35-pound dog 3 days. I'm letting Robby eat the first bag then will return it all and hope they honor their refund policy. I used Visa so expect no problem.
I would not recommend this company. Their sales video is materially misleading by not addressing the cost per day.
Bottom Line: No, I would not recommend this to a friend