Fabletics

If I could give this place negative stars, I would. WOW, what a nightmare experience.

I purchased some leggings online over a year ago and they misleadingly signed me up for a VIP membership, which I did not want, and I was completely unaware of. They proceeded to take $49.95 out of my bank account every month. Email notifications of these charges was never sent to me. I just got "you got credit" emails that went to my spam box. By the time I realized, they had taken out almost $700 while providing me no services.

I called to ask for a refund and was lied to by two different customer service people, who said I could get a full refund after I got angry because the situation was clearly absurd. Both times, I only got a partial refund, instead of the full one. By this time, my member credit is "expired" so this means I can neither buy anything (I wouldn't want to anyway because this store is an awful place that does not deserve anybody's business) nor get a refund to my account, according to the third person I speak to (we are talking about three different phone calls during the course of over two weeks).

So, they still owe me money, they say they will send me a check for $100 in three months. I have no idea if I will actually see my money again. What I do know is that this was the worst online shopping experience of my life, a colossal waste of my time and energy.

Bottom Line: No, I would not recommend this to a friend

After the initial month after my first purchase learning what the stipulations of "VIP Membership" is, I forgot for a few months to opt out of the monthly credit (aka automatic charge to my credit card after the 5th of the month to use in-store). This month I know I opted out, via my mobile device and before April 5th, and was STILL charged! Customer service said there was no record of me clicking to skip the month, and that I couldn't receive the money back and had to use it in store. I am going to be canceling my "VIP" Membership as soon as I use the store credit - it certainly doesn't make me feel like a valued customer.

Also, don't wait for items to be re-stocked. I was waiting for over two months for some leggings to be re-stocked before canceling my VIP membership (so that I could get the better pricing) and was informed by customer service that they often don't re-stock items. I wish they would remove it from their website if it is a product no longer being offered and is out of stock!

Bottom Line: No, I would not recommend this to a friend

I referred my daughter to this company, and she became a VIP. She tried to place an order using her debit card and it would not accept it. She then called to ask why and they told her she couldn't use it on her first order but could use it on any order after that. This sounds totally crazy to me. To say your card is good only on none promotional orders is totally insane. I will not be ordering from here again and will be returning my things to them. If my child's card isn't good enough, neither is mine.

Bottom Line: No, I would not recommend this to a friend

I wish I had never joined this. Clothes are incredibly overpriced, even at the discounted rate. The seams in the pants don’t last. The most recent pair I received ripped after less than a month.

The worst part is if you don’t skip by the fifth of the month, you pay fifty dollars. Which means if you miss your email or forget or are traveling, etc., it will cost you. Yes, you can use that as a credit toward their clothes, but who wants more of their low-quality clothes anyway?

The only reason I haven’t canceled already is it can’t be done online but requires a phone call, which I assume means talking to someone with a book of prepared responses who tries to convince you to stay. What a gimmick of a marketing strategy. Good quality items will sell themselves. They don’t need gimmicks to do it for them. So many red flags I overlooked when agreeing to their terms.

Bottom Line: No, I would not recommend this to a friend

After ordering three legging last February, I didn't know that they are going to charge me until now. It was €49 ($57.69) per month. So they owe me €150 ($176.61)!

These guys are not honest!

Please give my money back! Aren't you surprised that your clients are not aware of this?

Bottom Line: No, I would not recommend this to a friend

Reading all your negative reviews just makes me more infuriated with the company than I already am. Like most of you, I have had my share of nightmares with this "company."

My nightmare started back in December 2017 when I saw a commercial for their two for $24 special. I’d just been medically diagnosed to wear compression socks and sufferers had told me about Fabletics tighter fitting yoga pants. I jumped for joy! I ordered two pairs last week in December. One month passed by, two months passed by. I never received the pants.

I reached out to customer service, and this is when he told me that they weren’t in stock. So this shows that if I hadn’t reached out, I would have never received my pants or been refunded for my order. Then a mysterious $49.95 charge appeared on my bank statement from them. Once again I called customer service, and they told me that I’d been enrolled in this wonderful monthly program, and blah blah blah.

Bottom line is this: I never agreed or gave them permission (to charge my card) to be a part of their VIP membership program. At this point, I called my bank to file a claim against them and they had instructed me to reach out to Fabletics directly with my needs first. I reached out ONCE AGAIN to customer service where she said they’d issue a refund check. To this day I have yet to receive a check in the mail from this company.

I finally called my bank last week and they issued me my refund. She mentioned in this call that they get SO many claims against this store. And now I’m receiving health magazines from them as a gift from another company in the mail. I never gave them permission to give this company my address! So please, if you’re going to take anything away from my story, let it be this. Stay away! You’re just setting yourself up for trouble.

Bottom Line: No, I would not recommend this to a friend

Absolutely horrible experience!! They are a total scam and fraud. Do not give your credit card details EVER! They had been taking $50 out of my credit every month AFTER I had called and canceled my account and stole a total of $400 out if my credit card before I was able to call them again to get my money refunded! Absolutely horrible! This company should be shut down!

Bottom Line: No, I would not recommend this to a friend

Online shopping is so common that you never read the terms and condition when you click on submit button on your order. These scammers are actually signing you up for a membership $49.95 a month! Even Costco takes $65 for a year.

Stay away!

Bottom Line: No, I would not recommend this to a friend

I am a VIP member for five months. I got a link in an email from Fab for new pricing. I tried to order Estrella SET at New VIP Price of $29.97. I went to log in then to my Fab account, the price showed as $59.95. After calling Fab and spending 20 minutes on the phone and then having to prove to Fab with SCREENSHOTS of the pricing saying NEW VIP PRICE, they informed me that price was only for NEW VIP's signing up, not the current VIPs? WTH? So if you are a current VIP member, your pricing will be double new VIPs. Also, I believe they show different pricing when you are logged into your account and when you are not. Prices are lower when they can't see you are a VIP member and are trying to gain customers.

Bottom Line: No, I would not recommend this to a friend

I ordered a pair of leggings and had to order more to get the free shipping! It took over ten days to receive the leggings, meanwhile, I was bombarded with emails to buy more and wanted me to write a review of the leggings that I had not received yet! Then the same day, I get the leggings the process of next order is already in motion. The leggings were not for me, and the bra was tight and baggy in the cups. I sent it all back and canceled my subscription. You have to talk with customers service to end the subscription, not on the website. They try to talk you out of it. Now they have had my return over 20 days without a refund, and was told it would take another 8 to 10 business days before I get my money back! Please, people, do not fall into this con website!

Bottom Line: No, I would not recommend this to a friend

I have been a Fabletics member for a while and at first, the clothes were pretty well made. Now, the shirts are getting thinner, and the prices are going up. The clothes are now generally irregular, and the same size will be too large or way to small. The shoes are even unwearable. I would not waste your time with this brand. The other brands like Lululemon may cost more, but I have some outfits that are still in tip-top shape, and I've worn them for over ten years! They also run this scam where they don't disclose items are not returnable and then it's a nightmare to return them. They will not give your money back ever, just store credit for more poorly made crap.

Bottom Line: No, I would not recommend this to a friend