Flaviar

I ordered a tasting pack online on 29th January 2015, well ahead by two weeks of Valentines day.

Their FAQ page says they have an option of expedited shipping by adding shipping cost, which never appeared on the screen in the entire checkout process. I knew there would be a small delay considering it is being shipped form UK to US and also that it is alcohol. But it was a big disappointment when even till this day I haven't received my package. I had to make a lot of changes to the Valentines day plan due to this. The customer care people are very prompt in replying, but they do not do more than tracking the shipment online, which even I can do all the time. I cannot comment on the product as I have not received it yet. I wish I can go back now and just cancel the order and ask for a refund.

Bottom Line: No, I would not recommend this to a friend

Never use this company. I placed an order with them and it has been almost a month and a half with still no package delivered. They say that it has been shipped but international delivery is slow. I have ordered things overseas before and never had such a problem. They take a week to answer any customer service emails and the only option they have given to help for the delay is a credit for their company. (I will never use them again ever, so pointless.) Do not use them, they are awful.

Bottom Line: No, I would not recommend this to a friend

I was given a referral by a friend which gives a £10 credit on your first order. However, it did not register on my account when I ordered. A quick email to their customer service and the order was canceled and the credit was applied to my account. Upon re-ordering one of the offers for, a free bottle had expired. A quick reply to customer service and the rep had taken care of the situation to my extreme satisfaction.

Despite this minor hiccup on my first order, I will be giving Flaviar more of my business for their services as they did what no company has done for me in years which is delighted the customer.

A friend gave me a referral to this site which in turn gave both myself and him some credit on our accounts. After making my first purchase, I realized that my account had not been credited with the sign up bonus. After a quick email to the customer service team, the order was canceled. The account was credited with the referral bonus and I could complete the order again. But oh no! The offer of the free bottle of Ron-De-Jeremy Rum had expired! Another customer service rep told me not to worry and that everything would be taken care of.

So enough gushing and lets get down some hard facts. These guys are a start up, and they're plastering themselves on every trendy social media network I have seen. So you have to expect that they're going to go from very few customer to a lot in a short period of time. Like any business, this can cause problems, which is why their customer service team is on the ball. Secondly, They're shipping out of Slovenia from what I can tell. Now shipping to the UK from Slovenia doesn't take very long, about a week at most, maybe two if there are some national holidays getting in the way.

As for the people in the USA and further abroad, you have to expect a long wait. Standard delivery isn't going to be UPS or DHL. It will be sent through national postal services. A couple of things they can do better (in my opinion): They can Invoice upon ordering. Currently, they don't seem to be doing invoices from the people I have talked to who have placed orders through their website. The order history and order tracking through the website is lacking. We're used to well polished e-commerce sites these days with eBay and Amazon and they like showing us how it's done. So maybe these guys have that in the works.

I know they're hiring a front end and back end developer at time of writing. Why 5 stars? Well like the title says, they've hooked me up so far, and the order shipped in less than 24 hours from payment. So now it's in the hands of the postal services. Have faith (and a little patience), They're a startup after all.

Bottom Line: Yes, I would recommend this to a friend

Rarely in this country do we have such choice, excellent service, and the best after sales service that Flaviar excel at. I cannot praise them highly enough and would recommend them to all our friends and family. Thank you, Flaviar.

Bottom Line: Yes, I would recommend this to a friend

I have been a customer of Flaviar's for almost two years now. I will admit that in the company's infancy they DID have shipping issues - I am happy to say that those issues have been remedied and now they ship my purchases to me in about a week from time of purchasing on-line. I find this to be in keeping with the finer liquor stores from across the pond.

I do extensive research before making a purchase spanning the globe for uncommon to rare (read: shuttered distilleries) bottles and have amassed a collection of over three hundred bottles with an approximate current market value of $40,000 U.S.D. - so I take my liquor VERY seriously. Flaviar does an EXCELLENT job of providing a myriad of spirits for the consumer. Their pricing is consistently competitive and often far less expensive than even the most aggressive stores here in the states, three bottles immediately come to mind:

• Glendronach 15 year - Flaviar $70, here in the U.S. $100 + tax
• Glenfarclas 105 - Flaviar $60, here in the U.S. $80 + tax
• Laphroaig Quarter Cask - Falviar $45, in the U.S. $60 + tax

All three of these bottles are mainstays in my bar for entertaining friends and all are well-received.

When you couple this outstanding pricing with free shipping (when you buy ANY three bottles) the savings are HUGE!!!

Whenever they have the Glendronach 15 yr on special (I'd say every four months) I pick up 3-4 bottles. Folks, single malt scotch on average goes up 15% a year (especially fro over marketed products like Macallan).

My personal recommendation is for you to pick up three bottles of Glendronach 15 yr (if you're into sherried single malt) next time they advertise it and compare it to a bottle of Macallan 18 yr. I find the Glendronach to be more complex and you're basically paying the SAME amount for THREE bottles of Glendronach 15 yr vs. ONE bottle of Macallan 18 yr.

It is my hope that eventually they add an auction house to services to accommodate my sweet tooth for Brora, Caperdonich Dallas Dhu and Port Ellen - until then though I will happily sip on dram after dram of fine single malt from operational distilleries and laugh all the way to the bank with the money I've saved.

If you tried Flaviar in the past and were unhappy with the shipping time do yourself a favor and try them again, you WON'T be disappointed!

Prost!

Bottom Line: Yes, I would recommend this to a friend

Shipping must be lost.

Bottom Line: Yes, I would recommend this to a friend

They won't just ship the package after you buy a gift. They make the receiver of your gift build another profile. Giving them another possible customer but inconveniencing and angering the original customer. No call in service support. Email can be as long as 48 hours to get back to you. They will not fix the problem but will give you instructions on how you can fix it. It's sad that such a great idea is being executed so poorly.

Bottom Line: No, I would not recommend this to a friend

I order the flavors of Scotch. In the description it states there will be three .7 liter bottles for $41, which sounded like a nice deal. I received my shipment today and come to find out, it was three 45ml bottles. I am angry at the idea that their app LIED about the size of the bottles I was ordering and the fact that it cost so much for a very small amount. I am sickened. If I could could give zero stars I would. Also, I still have not received my rum kit which I am sure I will be disappointed about as well.

Bottom Line: No, I would not recommend this to a friend

I've been able to try a wide variety and tastes of liquor. I also like the fact that I can order right from my home computer.

Bottom Line: Yes, I would recommend this to a friend

I collect and drink scotch as a hobby. The purchases I've made through Flaviar have never disappointed me and it's fun to have the scotch fairy visit.

Bottom Line: Yes, I would recommend this to a friend