Flawless by Finishing Touch

So many regrets, and I even recommended this thing to a friend when I purchased it approximately 2 years ago. I am so disappointed. I share every bad thing others have experienced. The constant shaving, a few ingrown hairs with a few "razor bumps," and the distress and constant checking for regrown hairs to prevent embarrassing looks when my near 5 o'clock shadow and mustache reappear. I regret the day I purchased this thing, and I thought tweezing was a pain in the kneck. This thing is miserable. One day my husband teased me when he felt stubble. I am so disgusted and angry with this mess! Would I recommend it to a friend? Not if I wanted to keep that friend!

Bottom Line: No, I would not recommend this to a friend

Ordered a Finishing Touch Flawless Nu razor for my wife for Mother's Day - was shown to be in stock when I ordered. The Friday before Mother's Day I get an email saying it would arrive in two to three weeks. I ask for a refund, was told I would have to wait until I received something I do not want now. They screw you by making you get the product and then you have to pay the postage back - can not talk to a real person on hold 28 minutes so far.

Bottom Line: No, I would not recommend this to a friend

Liked how it worked but it had a VERY short life. It would not work at all after replacing the original battery. I liked the product concept and convenience so I purchased a second one and had the same issue with no response from the company. Too bad, as I won't even think of purchasing the newer products or recommending it to anyone else.

Good marketing, product design, and packaging have made this a high profile item. Poor product results and poor customer service can sink it.

P.S. The little $9.99 facial trimmer I bought 20 years ago is still going strong.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Once ordered the shipment took forever/over a month to reach with no updates or information about delivery time/status. Any number of calls to their Customer Service number to enquire about the status of shipment and delivery date yielded no results. After getting connected, the calls just dropped every single time. No update either on the delivery status with a tracking number of the shipment. Delivery date just kept getting pushed and pushed with no notification or intimation from Flawless or shipper. The few times that the calls went through to their CS, there was an eternal hold with the repeated recorded message to check status on site and then the calls just dropped. Never ever have I experienced so much frustration and lack of response over any online order. Meanwhile, when I realized that this product is available in stores for a much lesser price and wanted to return it, discovered that not only is their price more on their site but I also had to pay for return shipping and handling. This is unheard of and most unacceptable.

Hence I want future buyers to be cautioned and made aware never to buy products from Flawless on their site. Not only is the price more...more importantly, very irresponsible and pathetic, and almost non-existent after-sales customer service.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The razor is amazing, works great, but the replacement heads I have ordered do not fit any of the 4 units I have purchased. What are we supposed to do?

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Worked maybe 3 times and stopped working. We did everything we could and it doesn’t come on. The light works, lol. I have tried the flawless finish razor electric but it doesn’t work either.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Can't open it to install the battery! Seems like a common problem. Do not throw your money away! How dissatisfied. And so are many others. Definitely doesn't deliver what is promised. Long-term stubble....skin issues...

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I searched the paperwork but there is NO WAY to open a battery case to install the battery. The unit is totally useless as a result. These people who mention changing the battery figured out something I can't. What junk!

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Had to quit using the razor for your face. I have always had a clear complexion, but now I have so many ingrown hairs I look like a 16-year-old with extreme acne. Do not buy!

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

I bought one for my special needs daughter. Was so excited that it worked exactly how I wanted it to. It only worked once. Contacted the company only to be given this number and that number. I don’t have time for the hassle. Don’t buy!

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Used this trimmer 3 times before it stopped working. New battery, so that's not the probably. Runs so sluggish it does absolutely nothing.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend