Focallure Reviews

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Focallure

Overall Rating

3.0

603 Customer Reviews

Summary

Focallure offers cosmetics, including mineral makeup, eyeshadow palettes, eyeliners, and skincare. Learn what customers are saying so far.

Write a Review

Customer Reviews

3.0 Stars out of 603 Reviews
5 Star:34% 4 Star:16% 3 Star:4% 2 Star:4% 1 Star:39%
53% Recommend This Company
Start your review of Focallure:
Sort Reviews By
This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.

Posted on May 14, 2018

Matte lip

By Eli, California, Verified Reviewer

I got two colors; one a deep red color and the other, which I thought was a pink amaranth color from what I saw in the picture swatches. The pink amaranth color turned out to be a more purple color, which really didn't compliment my face tone. Anyway, I was hoping it would be a long wear, smudge proof as it promised to be but sadly not. After a few hours of wear, not even eating anything, it started to smudge and bleed around my lip line.

Not impressed or satisfied.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 16, 2018

Dear Eli,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

Lipstick

By Christine Lang, Illinois, Verified Reviewer

I would love to post a positive response, but unfortunately, I have not received my products yet and it has been over a month. The company will not give me a full refund only 10%, so I decided to wait. I sure hope it's worth it.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Christine,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

Matte lipstick

By Cailin Loftus, Salt Lake City, UT, Verified Reviewer

It took almost a month to get my order, and when I got it, it was nothing special. It still rubs off and leaves your lips dry like all other matte lipsticks which it claimed to avoid. I’m not unhappy with it by any means because now I have a color I love but I was just expecting more.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Cailin,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 14, 2018

Just ok

By Sylvia T Stanley, Colorado, Verified Reviewer

The product arrived quickly. I have been looking forward to trying this. I have a wedding that I'll be in, in a couple of months. I thought this would be perfect so I wouldn't have to continually reapply throughout the event. I tried it today and I am a little disappointed with the time length that the color stayed on. I bought the gold lip gloss color and it lasted maybe two hours. I will definitely continue to use it, but I was expecting this would stay on a lot longer.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 17, 2018

Dear Sylvia,

Thank you for your review. We will do the best to improve our products.

Posted on May 14, 2018

Long lasting, but doesn’t look quite right.

By Gabrielle Crooks, Casselberry, FL, Verified Reviewer

So far, I’ve tried one of their pinks. I followed their advice and exfoliated my lips before-hand, but the lipstick doesn’t blend well with the lips. It is very long-lasting, but looks dry with a thin coat, and is super sticky if you apply enough to smooth out the lipstick. Overall, I would say I’d need to keep a layer of a different lip product over it for it to look natural.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 17, 2018

Dear Gabrielle,

Thank you for your review. We will do the best to improve our products.

Posted on May 14, 2018

Meh

By Valeria Bongard, Alma, MI, Verified Reviewer

The color was great, however, it never seemed to fully dry. It was always tacky/sticky. My lips would stick together, and to anything that I used to try and wipe it off. Having your lips constantly stuck together when trying to talk, really detracts from the “sexy” one tries to portray.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We will do the best to improve our service.

Posted on May 15, 2018

Not as seen

By Tammy Nguyen, Everett, WA, Verified Reviewer

The color is pretty, but it doesn’t last as long as it was advertised. After one time eat/drink the color is gone. I was going to purchase more but now probably won’t. It took over three weeks to receive my order, not as promised.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Tammy,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

Will have to try another one

By Jane Wong Ten Yuen, Melbourne, Australia, Verified Reviewer

I bought the Focallure waterproof matte liquid lipstick number 4 (French Beige). I feel it doesn't suit my natural lip color but I am picky when it comes to color on my lips. I don't know if that is possible but would be great if there were pictures of what the lipstick would look like on different colored lips.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Jane,

Thank you for your review. We will do the best to improve our products.

Posted on May 15, 2018

Great products, horrible customer service

By Alexandra Caban, Palm Beach, FL, Verified Reviewer

I ordered five lipsticks for an event I had coming up and when I ordered, shipping said 5-7 business days. The product took 3 WEEKS to get to me. I emailed customer service and asked for a refund after 12 days of not receiving my order since it would not be here in time for my event, and they said they could only refund 10% of my money back (which they still haven't). I finally got my order and tried the lipsticks today, and I do love the product, it is super long lasting. Although I love the product I'm not sure I would order again due to lack of good customer service.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Alexandra,

Thanks for liking the lipstick. We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

Did not receive my order

By Vanessa Legault, Gatineau, Québec, Canada, Verified Reviewer

I will like to put a good review as soon that I receive my Lip Gloss Métallique!

I would like somebody to contact me to tell me what is happening with my order.

They took more from the account that I see at the end of my order with the shipping and everything. They took only $7 more, but it is $7 they didn't tell me about.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Vanessa,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

Wishing the best

By Tricia, Burlington, Ontario, Canada, Verified Reviewer

Even though I have not tried this product yet (this is my first time ordering, and I have not been given it yet), the website was helpful and easy to look through. The prices are reasonable and seeing ads on Instagram of people wearing the product is very interesting and I have been looking at it and wanting to try it for a while. I can't wait to try it, will be inquiring purchasing more if all go well when the first product arrives.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Tricia,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Unsure

By Tina Barker, Evansville, IN, Verified Reviewer

I tried the #6 Rose Quartz waterproof metallic lip gloss and honestly, I’m not that impressed. I put it on when it first came in and it stayed sticky. I tried it again a couple of days later and even dried it on the cool setting with my hair dryer, but it is still sticky. I am not sure if I’ll try another one or not.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 27, 2018

Hi Tina,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

Great product

By Francia Moreira, Toronto, Ontario, Canada, Verified Reviewer

Great product, not too greasy on my face and fast shipping. I’ve been using it for a while and my skin seems smooth.

The only thing is the smell. I feel like it is a stale smell, or maybe is just the oil. I put it on day and night, and I still put my serum at night. I guess that helps too. During the day I put it on after I cleanse and put the sunblock cream for the face, other than that, I have nothing much to say.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 27, 2018

Hi Francia,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Shipping issues

By Nicole Krenn - Bogust, Verified Reviewer

The product was good, took over a month to get my order. The customer service is great. They did a wonderful job of letting me know about the delay. One product was not as advertised and I will return it. I hope this helps.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 31, 2018

Hello,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

So-so lipstick

By Kelly Adley, Montana, Verified Reviewer

The quality of the lipstick doesn't seem very good. I was super excited to get this in the mail, but for one, it did NOT arrive in 2-5 business days. It was closer to a month.

Two, they forgot one of my items.

Three, I told them that they forgot one of my items and they wanted me to take a picture of the items I did receive and all the packaging. Luckily I still had it, but honestly, who saves their packaging after they get something in the mail?

Four, the lipsticks weren't very easy to apply. They went on streaky and very bright. And they were not smudge-proof. They wore off unevenly and fairly quickly. I prefer other liquid lipsticks to this product.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We will do the best to improve our service.

Posted on May 25, 2018

Great concept but needs work

By Kimberly H., Eustis, FL, Verified Reviewer

I bought the chestnut color hoping it would work for me as a blonde, but it was way too dark. If I held the pen a certain way I would get less liquid and therefore a lighter overall brow, but it was still too dark for me. I love the concept, but I just think there needs to be a wider range of colors!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 4, 2018

Dear customer,

Thank you for your review. We will do our best to improve our products.

Helpful Review? 1 Person Has Voted

Posted on Feb 26, 2019

No box to review

By Chrissy R., O'Fallon, IL, Verified Reviewer

I want to love this box so badly but I still haven’t received my box and it will be a month since I ordered next week. And it says that it’ll be shipped within 7 days of ordering, soooo here I am, still patiently waiting.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Mar 28, 2019

Hello Chrissy,

I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority, and we are committed to our customers.

I would be thankful to you if you can please share your order number so I can look into the matter.

Thanks.

Posted on Mar 14, 2019

A bit of a rocky start

By Michelle M., Maryland, Verified Reviewer

I received an email offering a free BabeBox from Focallure, so I thought I’d check it out. The cart wouldn’t let me advance so I thought maybe I needed to BUY something to get the free box (there’s always a catch). After checking out, I realized the BabeBox was not on my order, only the duo eyeshadow I selected was. I contacted customer support via email, but by the time they responded the order was already shipped and nothing could be done. I couldn’t return it so I was kinda ticked...I decided I would still give the BabeBox subscription a try so I placed my order (no problems this time), and was given an offer for a nice discount on my subsequent BabeBoxes. They make sure you know up front that in order for the first box to be free you have to get at least a second box. I am hoping the contents of the boxes are good because I subscribed to Sephora’s PLAY! box in the past and wasn’t too happy with the contents. Aside from the eyeshadow issue, customer service has been helpful and sounds like they value their customers, so I hope this all works out!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Mar 28, 2019

Hello Michelle,

I am from customer happiness team.

I am sorry that you had to face issues with our team.

Our company values put customer satisfaction as a top priority, and we are committed to our customers.

We hope that you like the product and give us a five-star rating.

Thanks.

Posted on Apr 5, 2019

Products and prices are amazing, customer service not so much.

By Jeni T., Alabama, Verified Reviewer

The boxes and products are amazing and worth four times what you're paying.

Unfortunately, while dealing with customer service, it was so bad and such a horrible experience that I canceled. The second person I dealt with was the best but the damage from the first rep was already done.

Wish I had gotten him first.

Great products and great prices are nothing when your customer service people are rude and unappreciative of your business. The business you pay their salaries with.

Just very disappointing.

Also, free shipping is a must...no one wants to pay shipping, especially on a subscription. At least split the cost with us and raise the monthly rate by $3.50. I don't pay shipping with any others.

Bottom Line: No, I would not recommend this to a friend

Posted on May 13, 2019

It's average

By Lacy S., Wisconsin, Verified Reviewer

I think the constant emails, especially ones asking for reviews, only a day or two after ordering and haven't even received the box yet is crazy. The box is small for the price of $35.95. I can get much bigger, with much more variety boxes elsewhere for the same price, if not less.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jun 10, 2019

Great company

By Teeana C., Pennsylvania, Verified Reviewer

They are a great beauty business, worth lots of great items. I personally tried the BabeBox subscription and I wasn't very satisfied with it, but then again everyone is different so please try it for yourself. You may enjoy it more than I did. In case you're wondering what is a BabeBox, it's a monthly subscription with 5-6 full-size products you receive each month.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 12, 2019

Babe Box is a great sample

By Devinne C., Seattle, WA, Verified Reviewer

I tried the Babe Box and liked most of what was in my box. The colors of products are not necessarily colors I would choose for myself. However, for a small monthly box, the products are of good variation and seem to be made of quality materials/ingredients. It is helpful if you are trying to find new looks and products.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 4, 2019

Ordered the "FREE" BabeBox

By Laura W., Florida, Verified Reviewer

Signed up for the free BabeBox from FOCALLURE (which isn't free, since you must pay for shipping). The box arrived a little over a week later and was packed very well, so no items were damaged in transit. I received five items, which face value were around $85. Two items from Aesthetica (a bronze and shimmer palette in Tan to Dark - which I am far from) and a Beauty sponge, a lip lacquer from Vincent Longo, one single Almay eyeshadow, and an O Two O eyelash essence. I am not overly thrilled with the box, since I may only use two of the three items, but it was the first box. You actually have to get at least one more box to get the first box for "free". If you cancel you get charged full price for the first box. Hoping the second box is better...

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Sep 19, 2019

Have not received my first box

By Charlotte H., California, Verified Reviewer

I ordered the BabeBox a little over a week ago and still have not received the package. I was hoping for it to come sooner but I'm still excited about the products! It seems like they'll be great items.

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 11, 2020

Very late delivery

By Nicole I., Brisbane, Queensland, Australia, Verified Reviewer

Package has not arrived in Australia yet so I cannot review the products, yet it's very annoying the currency appears as the normal Australian dollar but when charged, its charged as USA dollar, so what is advertised as cheap turns out expensive.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 20, 2020

GOOD ONE

By Humna S., Pakistan, Verified Reviewer

The team is very responsive, they reply to your emails within 24 hours and guide you properly. As far as delivery time is concerned it's been 15 days above and I don't receive my parcel, due to pandemic conditions. I hope the parcel will be of satisfying quality...hope for the best.

Bottom Line: Yes, I would recommend this to a friend

Posted on May 19, 2020

Nice

By Terri O., Quebec, Canada, Verified Reviewer

I received my first BabeBox this week. The products sent were all full-sized, and of good quality. However, I did not like the colors I was sent this month (peaches/oranges). I really liked the collagen-infused lip masks. These are something I never would have thought to buy, but I really enjoy how soft and full they make my lips feel.

Bottom Line: Yes, I would recommend this to a friend

Showing 271-297 of 603

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.