Focallure Reviews

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Focallure

Overall Rating

3.0

603 Customer Reviews

Summary

Focallure offers cosmetics, including mineral makeup, eyeshadow palettes, eyeliners, and skincare. Learn what customers are saying so far.

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Customer Reviews

3.0 Stars out of 603 Reviews
5 Star:34% 4 Star:16% 3 Star:4% 2 Star:4% 1 Star:39%
53% Recommend This Company
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Posted on May 15, 2018

Focallure Liquid Lip

By Katie Hilbert, Milwaukee, WI, Verified Reviewer

The liquid lip is amazing as far as how it feels on the lips and how it wears. My only disappointment was the variance in color. I had ordered two of the rose colorations (online one looked more taupe, and the other looked more pink) and then a wine color and I would have to say all three colors looked pretty identical. The wine was very, very slightly darker. I wish there had been more variance there since I ordered six total and those three looked the same.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Disappointed

By Miranda Burns, Alabama, Verified Reviewer

I received a color I did not order. I used it and allowed it to dry. It smeared on my glass and I kept having to reapply. The color is very pretty if it would stay. It kept getting on my teeth.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We will do the best to improve our service.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Customer service

By Erica Connell, Oro Valley, AZ, Verified Reviewer

My experience with Focallure was less than satisfying. My order did not get to me in the promised allotted time frame of 2-7 business days. I was planning a trip out of town and wanted my items for my vacation.

I contacted customer service and asked for the $4.95 back for shipping cost since I didn't receive it on time. I was denied and offered a 10% of the purchase price. I explained that I still expected the full shipping cost but was ignored for several days. I was very unhappy with the customer service. I went away for a week, and it arrived while I was away. I didn't like the items after all but don't want to deal with the process of returning them. There were no returning instructions anyway.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We will do the best to improve our service.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Love product!

By Dora Shay, Waite Park, MN, Verified Reviewer

I am very pleased with my two colors of lip gloss. They have long wear and don't need to reply. Goes with everything, but I need more colors. I most defiantly will purchase again and recommend to everyone.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Great product, beautiful color!

By Leslie Kafka, Spencer, WV, Verified Reviewer

I saw this product through Instagram and ordered, upon opening my package I immediately put the product on and was not disappointed! The color was amazing, and the feel on your lips was like silk! I will most definitely be ordering more colors!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Love this matte lip stain

By Brenda Damman, Ohio, Verified Reviewer

I have tried many lip stains over the years, but this one is by far my favorite. I can put in on in the morning, and talk and eat all day. It still looks like I have color on my lips. One of my friends asked if I had gotten a makeover!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Love it!

By Amy Floyd, Goose Creek, SC, Verified Reviewer

I never thought I would be able to use a liquid eyeliner. Focallure liquid eyeliner is great! It went on smooth and lasted all day. It took a minute to get used to the 'leaf' shaped handle, but once I did it I absolutely fell in love! I'm so glad I decided to give Focallure a try. Thanks guys!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Metallic lip gloss

By Tammy Moreland, Minnesota, Verified Reviewer

I love the lip shimmery gloss. I bought three different colors. The color is long-lasting and beautiful. The shipping was fast. I will definitely order again and will try other products.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Awesome communication

By Miranda Gingrich, Illinois, Verified Reviewer

I love their products and they're amazing about getting back to when you have questions! They're also very polite and patient!

I also enjoy getting emails from them. Especially when a new product comes out or even if there are cupons. I am very pleased with them.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Customer service is good

By Dawn Ignacio, Philippines, Verified Reviewer

I have been sending emails to their customer support, and so far their people have been very accommodating. They replied right away (within the day) and addressed my concern about my order status.

I am well aware that my order takes 9-18 days to arrive, so it is still on schedule. I just wanted to make sure everything is going well that’s why I contacted their support team.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Love this product

By Melissa Jones, Jeffersonville, IN, Verified Reviewer

Lipstick is exactly as described. This by far is the best I have found. I would highly recommend. It was delivered in a timely manner. It was very user-friendly and I had no trouble on the website.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Great product, but disappointed.

By Kailee Pettigrew, Iowa, Verified Reviewer

I bought the Ruddy Rose liquid matte lipstick. The quality of the product was amazing. Waterproof and smudge-proof, but I'll never use it. The color did not look how it was advertised, and I'm extremely disappointed with it. I wouldn't recommend this color.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We will do the best to improve our service.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Very bright

By Fallon B., Maryland, Verified Reviewer

I have never used a matte lipstick/stain/gloss, whatever you want to call it. I may have picked the wrong color, so I just wanted to put here that the quality is great, but be careful to pick the right color for you. Colors are rich. The color I chose was wrong for me, but I would definitely buy this brand again.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

I was skeptical

By Jessica Carnell, Panama City Beach, FL, Verified Reviewer

At first, I was unwilling to pay that much for a lip gloss I really didn't think it would work, and I was SO wrong. I do direct sales for several companies and will no longer be buying my own lip sticks and glosses and will be buying this brand instead.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 15, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Great product!

By Patricia Sanchez, Elgin, IL, Verified Reviewer

I love this product, it was the exact color that was advertised, and it lasts all day. You don’t have to worry about applying lipstick every time you eat. Most importantly, your lips stay soft, and they don’t look dry like other expense brands do.

I definitely recommend it 100%. I will be trying new colors as well! Thank you for this great product!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Patricia,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Beautiful lipstick

By Arynn Martin, Ohio, Verified Reviewer

I saw an ad for this product in my Facebook newsfeed. Ordering was somewhat easy, and I was excited to get my order in today. The colors are beautiful and wear as they were described. The only complaint I can make is that shipping took much too long, but the product was worth it!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Arynn,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Lip gloss was great!

By Katelyn Wallace, Verified Reviewer

Initially, I was concerned as I had ordered and not received my order inside the 7-day promised window. I emailed the company, and they emailed back within the day with an update on my order. One of the items I ordered went out of stock. They emailed me when it was shipped and allowed me to track my order.

I got the metallic rubylite lip gloss. Legitimately it goes on well. Give it a few minutes to dry then it stays put! No need to reapply regularly. I'll certainly buy more of that.

I did also get the strapless, backless bra though and was disappointed in it. If all you need to do is push the "girls" together and they are perky on their own, then this will do it. It stays sticky and doesn't fall off even if you get a little sweaty. If the "girls" have lost their perk, this won't help them as it gives no lift.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Katelyn,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Great

By Angelica Sollie, Chula Vista, CA, Verified Reviewer

The matte lipsticks are awesome! I got a deep purple and a bright red one and I love them. They stay on pretty well without staining your lips like some other products do. I would definitely shop from this website again.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Angelica,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Beautiful colors

By Jill Ezeh, Baltimore, MD, Verified Reviewer

Although it took almost a month before I received my order, I finally did receive it! I was pleased with the two lip glosses that I ordered. They are both beautiful colors! I ordered 09-Topaz and 05-Gold.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Jill,

Sorry for delayed delivery. We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Pretty good

By Tyler Dickson, State College, PA, Verified Reviewer

Overall very good. The colors are very similar to the pictures on the website. My only problem is that if you lick your lips, the lipstick becomes sticky again and will rub off some.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Tyler,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Great product!

By Nicole Hunt, Antioch, CA, Verified Reviewer

I really like the feel as it goes on and I love the colors too. It stays on for quite some time. I had coffee and something to eat, and it was still on, not quite as dark as when I first applied, but you could still see it.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Nicole,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Matte lips liquid lipstick

By Dolores, Huntington Park, CA, Verified Reviewer

This matte lipstick is the best lipstick ever. I truly love it and, #04 looks really good on me.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Dolores,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Horrible lip color

By Faith Lozano, Verified Reviewer

Yes, this color does what out advertises, stay on forever!

BUT! Buyer beware! After removing, my lips were so dry they cracked and peeled AND BLED! Never have I had any product do this to my lips. I look horrible! I wish I could include a picture.

They refuse to give a refund on their product!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Faith,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

No refund

By Brandie Chapin, Texas, Verified Reviewer

I purchased three shades of lipstick because I liked the colors. I gave them an honest try. The color did not last. One of the colors actually bleeds around the outside edges, so it looks like I had a lighter color ring around the outside of my lip. It looked dry and caked-on shortly after applying. It just did not have a smooth pretty look. I was not happy with the product and requested a refund. I would return the unopened, unused product. I received an email that said there would be no refunds or exchanges on cosmetic products. So I have wasted $30 plus on this product and I will not be getting a refund. Buyer beware.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi, Brandie,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Great products

By Jessica Richardson, Riverview, FL, Verified Reviewer

They have great products, and the shipping was pretty fast. The prices are great and the lipstick lasts long.

I like the way the lipstick stays on, and it looks really great on me. I wear it every day and it feels great. It glides on really great. It is really pretty. The product came in like one week, and it was exactly what I wanted.

I really like the product and I will definitely buy more products for myself and others.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Jessica,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Love the gloss

By Lindsey K, Pensacola, FL, Verified Reviewer

I love it! I ordered the lip gloss in metal gold shimmer. I like it just as much or better than my Kylie Lip Kit! The service was quick and simple. Cheap and fast shipping options available also.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Lindsey,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Matte and metallic lipstick

By Leslie LaFountain, Edison, NJ, Verified Reviewer

I ordered 3 matte lipsticks, 2 metallic and 1 liner. The colors, for the most part, are close to their representations on the website. I thought the "old rose" would be more mauve-less skin tone but I'm sure I'll find some reason to wear it.

I found them to be VERY long lasting but come off easily with makeup remover. The color lasted all day at work. Through lunch and countless water bottle drinks, which is exactly why I ordered these to give them a try as I never have time to do touch-ups. They go on with a silky feel and the wand lets you have good control so I didn't feel I needed a liner. I am sure I will be ordering these again, and the girls at work have already jumped on the bandwagon with these after seeing me wear it once.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 21, 2018

Hi Leslie,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted
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