Focallure Reviews

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Focallure

Overall Rating

3.0

603 Customer Reviews

Summary

Focallure offers cosmetics, including mineral makeup, eyeshadow palettes, eyeliners, and skincare. Learn what customers are saying so far.

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Customer Reviews

3.0 Stars out of 603 Reviews
5 Star:34% 4 Star:16% 3 Star:4% 2 Star:4% 1 Star:39%
53% Recommend This Company
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Posted on May 15, 2018

Nice eyeshadow

By Jakki Dodds, Washington, Verified Reviewer

I always sucked so much at doing the two-tone eyeshadow with a darker hood, but this makes it so easy! I think I made a bad color choice with one as the colors were hard to tell by onscreen, but love the other shade and how sparkly and smooth it is too!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Dominique,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Not as smear-proof as advertised

By Cynthia Sama, Coral Springs, FL, Verified Reviewer

I was excited to purchase a lipstick that would not come off on my coffee cup or medical mask. However, it did leave remnants, which wasn’t how it was advertised. The color I purchase also was not as I expected but I guess that is hard to be accurate through a picture.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 27, 2018

Hi Cynthia,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Eyeliner

By Dominique Pierre, Canada, Verified Reviewer

Fast shipping. It came in a cute little bottle, very stylish and works great. I love this product. I will recommend this site and will be buying more products, especially since it's animal-free and vegan.

Thanks.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Dominique,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Unsure

By Tina Barker, Evansville, IN, Verified Reviewer

I tried the #6 Rose Quartz waterproof metallic lip gloss and honestly, I’m not that impressed. I put it on when it first came in and it stayed sticky. I tried it again a couple of days later and even dried it on the cool setting with my hair dryer, but it is still sticky. I am not sure if I’ll try another one or not.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 27, 2018

Hi Tina,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Great product

By Francia Moreira, Toronto, Ontario, Canada, Verified Reviewer

Great product, not too greasy on my face and fast shipping. I’ve been using it for a while and my skin seems smooth.

The only thing is the smell. I feel like it is a stale smell, or maybe is just the oil. I put it on day and night, and I still put my serum at night. I guess that helps too. During the day I put it on after I cleanse and put the sunblock cream for the face, other than that, I have nothing much to say.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 27, 2018

Hi Francia,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

It works

By Beate Hall, Georgia, Verified Reviewer

I have ordered two different colored lip gloss, and I'm happy with the purchase. It took a long time to receive them, but I believe I will order more in different colors. They are pretty expensive though. They seem to actually stay on the lips for a good while.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Beate,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Order NOT fulfilled after 15 days

By Amanda E, Hellertown, PA, Verified Reviewer

I saw this company advertised on Facebook, so I watched some reviews on YouTube for the Matte Lipstick. This looked like a nice product so I decided to order SIX different colors. A few days after I placed the order (which they state would ship from their facility within 2-5 business days), it was not yet fulfilled.

I have reached out a few times for updates.

The first attempt I was told the "system was down and would need to check back later."

The second attempt I was advised that the order was being processed and their "staff was working around the clock" to ship out orders.

The third attempt I was advised the product had run out of stock (even though at the time of ordering it gave me a 10-minute countdown to reserve the item for shipping).

The first attempt I got an automated email message stating my order had been "submitted for fulfillment."

HOWEVER, my order status STILL shows unfulfilled.

Incredibly disappointed.

The next step I will be asking for a refund, and if I am denied, I will be contacting someone in regards to this company and getting my money back.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 27, 2018

Hi, Amanda

I am from the customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Surprising

By Vanessa Davis, Indiana, Verified Reviewer

I've been waiting for a product that will actually last throughout the day! I am excited to try it out when it arrives in the mail. It looks promising. It was a bit pricey, but if the product lasts for a long time, looks good, and keeps my lips moisturized, then I wouldn't mind as much, although after shipping and taxes $20 for one tube of lipstick is too much.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Vanessa,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Great product

By Yvonne Clayton, Arizona, Verified Reviewer

I love this product and I am going to recommend it to all of my eight sisters and friends! I have tried other lipsticks that claim to be an all-day wear but failed. I love how it doesn't make my lips dry out. Thank you for making a great product!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Yvonne,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Disappointed

By Julie Paris, Livonia, MI, Verified Reviewer

The Jenny house Glamour Crystal, it came in a beat up box, items are missing, some kind of red clip? Also, some black thing! It came with directions in Korean, no other stuff, plus I tried to YouTube directions, nothing is in English. I also ordered some Focallure eyeshadow, naked eyeshadow palette in FA-08, and the mirror to the compact is broken!

This is terrible packaging, plus the products!

I am very upset and want to send those two products back, but I don’t know how!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Julie,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Lipstick order

By Stacey Gonzalez, San Antonio, TX, Verified Reviewer

I can't speak for the lipstick since I haven't received it yet. Today is 05/02/18. I placed the order on 04/19/18 and just received a notification that it was shipping out. Hopefully, it's worth the wait! I gave two stars only because of the communication, although I emailed first asking about my order.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Aug 2, 2018

Hello,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Price and quality

By Jennifer Witherspoon, Norwich, CT, Verified Reviewer

I just tried the Matte lipstick today and love it! I was using another product that you had to but the color then the gloss and both were very expensive. Yes, it stayed on, but it felt dry and caked. The Focallure didn't feel dry at all. I would suggest a lip liner as I bled a little by the end of the night, but overall for the price, the quality was fantastic.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Jennifer,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Summary

By Stacey Montero, Lake Worth, FL, Verified Reviewer

I have not received the product yet, so I will follow up. I do enjoy receiving discounts as the products are a bit pricey. I will keep you posted after I receive the product.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Stacey,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Shipping issues

By Nicole Krenn - Bogust, Verified Reviewer

The product was good, took over a month to get my order. The customer service is great. They did a wonderful job of letting me know about the delay. One product was not as advertised and I will return it. I hope this helps.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 31, 2018

Hello,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Smooth ordering

By Michelle Mercado, New Jersey, Verified Reviewer

This is my first time purchasing products from Focallure. Although I have not yet received my items just yet, the transaction was very smooth. I’m anxiously waiting for my items, and I will write another review once I receive and try out all the items I purchased.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Michelle,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

My sister was actually the one that came across the amazing Focallure products!

By Roxanne Nel, Ballito, Kwazulu-Natal, South Africa, Verified Reviewer

One evening, my sister came across the Focallure products, I will be honest with you - there were too many to choose from and our choice was so difficult, one color being more beautiful than the other. We ended up ordering three, we are so excited for it to arrive so that we can hopefully order more! So far, service has been great - we get regular updates as to where the stock is and the website was very user-friendly. Thank you Focallure Team!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Roxanne,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Another description ripoff

By Bonnie S, Colorado, Verified Reviewer

"A highly comfortable, Long Wear Tattoo Brow Ink Pen featuring a micro-fork tip applicator that creates hair-like strokes for brows that last all day. Get the perfect eyebrow daily with just few seconds. Get perfectly-defined, hair-like brows that last all day."

They basically stole from Maybelline's ad. Their brow pen is half the price as well. $25 on Focallure and only $13.50 on Maybelline's website. Just saying. Thank you, HighYa, glad I caught this article!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Aug 30, 2018

Dear Bonnie,

I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number to support@shopfocallure.com so I can look into the matter.

Regards, Focallure Team

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Great but a little slow

By Sarah Greenslade, St. John’s, Newfoundland and Labrador, Canada, Verified Reviewer

The products are great. The colors are nice and bright and cover very well. However, the time between order and shipping was almost a week and then another two weeks before it arrived.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Sarah,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Love it

By Toni Chauncey, Pennsylvania, Verified Reviewer

My new lipstick is so pretty, I have been asked what I was wearing by many. It stays put, it’s not on my straw. My husband likes that he isn’t wearing it after kissing me.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Toni,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Pretty colors!

By Tonisa Hanzal, Champlin, MN, Verified Reviewer

The colors are great! The application lip wand is really nice! The texture I'm not a fan of as it almost leaves a sticky feeling sometimes? It also makes any lines in your lips show even more.

It is fun to mix colors and give myself an ombre look. If the texture was different, I would definitely buy more!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Tonisa,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

New discovery

By Nicole Campeau, Montreal, Quebec, Canada, Verified Reviewer

I was looking for a specific lip color pencil when I found the Focallure site. I was amazed with the variety of colors. I wanted a deep rich and easy to apply pencil, which I found in this product. This pencil allows you to define very precisely your lips. I like the texture, and I also blend it with lip gloss or other lipstick. It is a product that I am glad I found since my favorite color of lipstick is now discontinued. I will recommend this product to all my friends.

Thank you for this offer, it is most appreciated.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Nice lippy!

By Tera Nicole, Saint Petersburg, FL, Verified Reviewer

I fell for the Facebook ads to try the metallic lipstick and was not sorry! Rich, long-wearing metallic shades that aren't tacky or sticky. With so many colors to choose from, I will be back!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Horrible experience

By Janice Skates, Kirkfield, Ontario, Canada, Verified Reviewer

I ordered in the beginning of April. At the time I placed my order there was absolutely no indication that it was back ordered. It said it would be shipped in something like seven business days.

At nine business days, I reached out to find out what was going on. I was told it takes seven business days and just wait. When I pointed out that it was past that and my order still hadn't been shipped, the person I spoke to was belligerent. It was 12 business days before my order was even shipped. That was April the 24th. So far my order has made it to Indiana. But who knows. The tracking info was last updated almost a week ago.

So all in all, I ordered almost a month ago now. And I still haven't received my order. I'm beyond frustrated. This has been one of the worst online shopping experiences I've had. I was actually surprised to see it shipping from the States. I have received packages from China faster. Horrible experience. This makeup had better be god's gift to be worth the hassle.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We will do the best to improve our service.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Never again.

By Chey Blu, Seattle, WA, Verified Reviewer

First time purchasing an item on this website. It took them a MONTH to deliver my item. It’s very hard to contact them because they don’t have a phone number or anything. The people are very unprofessional on how they work their business and the way they type. I wouldn’t recommend this to anyone nor purchase anything on the website. It’s ridiculous.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We will do the best to improve our service.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Great products but...

By Jessica Pepin, Quebec, Canada, Verified Reviewer

I love their products but I am disappointed because there was a mistake in my order. I ordered five Focallure Matte Liquid Lipstick #02, 08, 10, 12, 15. But I did not receive the #02 and got #08 twice instead. #08 is a great color, but I wanted the #02! So sad, but I really like my lipsticks, they do what they promised!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Rose quartz metallic lipstick

By Kathleen Tibbitts, Harker Heights, TX, Verified Reviewer

I love this lipstick! The color lasts for hours. Great price also. I would highly recommend this product to anyone. I can’t wait to order more items from this company! Thank you!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted

Posted on May 15, 2018

Lips

By Amber Garcia, Spokane, WA, Verified Reviewer

I finally received my two lip glosses today! When I ordered them April 13th, it said 2 to 7 business days for delivery. I had to email at the very end of April for them to tell me that they were on backorder and I would receive them soon. I did get them today, however, and I really like them. They really don't rub off like the ad said! The rose gold number 15 is a little more purple than I was expecting, but it's great.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

May 21, 2018

Dear customer,

Thank you for your review. We are happy to see you with us.

Helpful Review? 1 Person Has Voted
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