About Genie Bra

By HighYa Staff

The Genie Bra is a seamless bra that claims to give women more comfort and support and better aesthetics than traditional bras. A Tristar Products Inc. product, the Genie Bra also doubles as a camisole.

The Genie Bra has been featured on numerous TV shows and garnered positive reviews from consumer reports shows. However, online reviews are mixed, with many women saying the sizing chart on the Genie Bra website is misleading and caused them to purchase bras that were too small.

Genie Bra Features

Made of 96% Nylon and 4% Spandex, the Genie Bra claims:

  • Maximum coverage that is ideal for under low cut tops, sweaters and dresses.
  • It is constructed with Everlast, comfort stretch fabric.
  • It can be used while sleeping.
  • The magic pouch accommodates removable pads for extra lift and coverage.
  • Easy to slip in, form fitting seamless construction with soft contour cups.
  • Knitted wide support band eliminates the need for underwires.
  • Made with the finest craftsmanship.
  • Machine washable.

The Genie Bra targets three zones of comfort and control to lift, shape, smooth and support. 

  1. Bust Zone: The soft contour cups with rouched center conforms to a woman’s shape to help smooth and separate the bust while concealing cleavage while the knitted wide support band helps lift and support the bust.
  2. Side Zone: It helps control under arm and side spillage.
  3. Back Zone: The full back control panel smooths fabric on the back and minimizes the appearance of back fat.

There are 18 colors to choose from in the following sizes: XS/S, M, L, XL/1X, 2X, 3X, 4X.

Custom Genie Bras are similar to the regular bras, except the straps can be removed and positioned in numerous styles depending on what is most comfortable to the wearer.

There have also been complaints about the quality of the bras.

Genie Bra Pricing, Shipping & Return Policies

Genie Bras come in sets of threes and the price depends on if you want the bras with pads or without and which style of bra you order.

  • A set of three bras in classic colors of white, black or beige without pads will be $19.98.
  • A set of three bras in the classic colors with pads is $29.97.
  • A set of three bras available in an additional 15 colors with pads is $29.97.
  • A set of three Custom Genie Bras with pads in the classic colors is $59.97.
  • A set of three Custom Genie Bras with pads in an additional six colors is $59.97.

All products can be purchased with one or three payments.

The Genie Bra apparently comes with free shipping. However, it is not clear if all products have free shipping or just the classic Genie Bra colors. The website does not mention any other shipping rates.

Genie Bra also has a 60-day money back guarantee that promises a refund if you are not fully satisfied with the product. You can also use the Genie Bra Risk-Free Exchange Policy. The policy states that if you order any items from Genie Bra and have picked the wrong size, you can ship it back for free (by getting a pre-paid return label from the company). The company will then ship you the new size for free even before getting the returned bra back.

You can call the customer service center at (973) 287-5154 for more details.

Genie Customer Service Hours of Operation:

Monday – Friday at 9:00 am till 8:00 pm EST
Saturday and Sunday at 9:00 am till 5:00 pm EST

Pros

  • Claims to be a more comfortable and flattering bra for women
  • Can sleep in it
  • Machine washable
  • Money back guarantee and risk free exchange
  • Free shipping on at least one product, possibly all products
  • Can double as a camisole

Cons

  • Sizing chart on the website appears to be inaccurate, according to many accounts
  • Shipping rates are unclear on the website

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Read 58 Genie Bra Customer Reviews and Complaints

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Average Consumer Rating: 1.5
Rating Snapshot:
5 star: 7 4 star: 1 3 star: 0 2 star: 0 1 star:  50
Bottom Line: 16% would recommend it to a friend
Showing 1-11 of 58
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  • 75 out 76 people found this review helpful

    Horrible company

    I ordered the special with six bras by phone. The agent said that I would get a confirmation email. I never received the email. Then when I tried to check the status of my order on the website, there was no record. No record of my order but my card was charged almonds $100. So I wait the 24 to 48 hours to check again and still nothing.

    So I called the customer care number and nothing was in the system at all for me. I'm wondering how was I charged for something that was not placed. They didn't have any record of even my name but got my card information and charged. The agent then told me to call back in a couple of days to see if it showed up. Still nothing. They acted like it wasn't a problem to take my money with no order, but that's like stealing from me.

    I will never order anything from this company ever again. They are not to be trusted with people's personal information. Please take my advice so you won't put you card numbers at risk, then have to deal with a company that doesn't care.

    Bottom Line: No, I would not recommend this to a friend

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    • Mar 14, 2018

      Kris

      Whew. Good thing you were only charged for $100 in almonds.

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  • 74 out 74 people found this review helpful

    Do not buy!

    I ordered six Genie Bras in various styles and colors. I received only four of the six and the order was completely messed up. It was nothing like what I had ordered.

    I highly recommend you avoid ordering from this company. I talked to someone in customer service who told me two more bras were on their way, but that never happened.

    Bottom Line: No, I would not recommend this to a friend

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  • 68 out 68 people found this review helpful

    Inaccurate sizing

    I ordered bras and jeggings for the first time from Genie and nothing fit. Everything was too small even though I followed the size chart. When I called to discuss the inaccurate information on the website, I was told I would still have to pay for the return shipping. I was offered a credit if I kept the merchandise. Why would I keep something that doesn't fit? Why not apply that credit to the return shipping? The supervisor wasn't willing to do so. This is poor customer service!

    Bottom Line: No, I would not recommend this to a friend

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  • 68 out 68 people found this review helpful

    Very dishonest company

    I ordered bras from this company the summer of 2016. The sizes were not accurate, so I tried to exchange them. After a lot of hassle, I ended up not getting three of the bras I was supposed to. I talked with customer service a couple of times, and they were not helpful.

    I finally decided it wasn’t worth it and I would just take the loss.

    BUT NOW they are trying to say they never got the bras back and if I don’t return them in a few days they will charge my credit card! This company is a total rip off. I have already talked to my credit card company. Do not order from them.

    Bottom Line: No, I would not recommend this to a friend

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  • 63 out 63 people found this review helpful

    False advertisement

    I just received my Genie Bras (white, black, and tan) that I ordered over a month ago through Fingerhut. I was extremely disappointed. It was nothing that I expected. No support what so ever! The only good thing about it is that it kept my breasts separated. The bottom band rolled up and didn't lay flat. I ordered a 36, so this should not have happened. I called Fingerhut, and the woman didn't hear a thing I was saying. She just kept reading the spiel she has to from her cue card. Like they say, word of mouth.

    Bottom Line: No, I would not recommend this to a friend

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  • 63 out 63 people found this review helpful

    Worse bra ever!

    They don't even get one star from me. They are cheaply made and don't give you any support at all. They remind me of the bras I wore in grade school. I'm a 38C. They couldn't even hold them up. Terrible side boob and back support. Now I have to pay to ship them back. From what I've read from other reviews customer service is terrible too.

    Ladies, please don't make the same mistake I made unless you have very tiny boobs. Maybe they might hold them up if you are a small A, but they are very badly they made. You have been warned.

    Bottom Line: No, I would not recommend this to a friend

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  • 60 out 62 people found this review helpful

    Forget this if you're bigger than a B-cup

    • San Francisco, CA,
    • Jul 4, 2015

    I ordered Genie bras after seeing the half-hour infomercial on TV, The operator advised me that I should order XL Genie bras to replace 42D under-wires. Wrong. The backs rolled up when I pulled the bra over my head, and was very difficult to pull down without help from a second person. There was just no support at all for me. The leaflet (and the infomercial) do say to wear two Genie bras, one over the other, for added support: I found that to be tight, hot, and uncomfortable.

    I had made the mistake of washing the bras (to remove the fungicide, which irritates my skin) before trying one on. The bras are returnable only if the package is unopened, so I was stuck with six bras that were unsuitable for wearing in public. I gave three of them to my less busty sister, who wears them around the house.

    I was charged $89 total , including "shipping and handling" and CA sales tax, for a set of 2 white, 2 black and 2 nude color bras, or $15 each! Because I had opened the plastic wraps and washed the bras, they were not returnable. I wore the ones I kept to sleep in, until the elastic became worn out with being stretched out so much.

    The Genie bras were easy to hand wash and they do air dry quickly. They survive machine washing and machine drying on "low", but did show pilling after a few cycles.

    These might be OK for a woman who is an A-cup or B-cup for casual wear, but even if I were that size, I would not consider these at all proper for office attire or supportive enough for sports. At the price I ended up paying, I could buy a Champion sports bra instead of doubling the Genie bras.

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 3, 2018

      pattie M.

      I can't even get this bra over my head, the width on the sides and back are not as wide as they show in the ads. This looks like a beginners bra that I would buy for my child. Very disappointed.

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  • 60 out 61 people found this review helpful

    Poor customer service

    • Eagle River, WI,
    • Apr 10, 2017
    • Verified Reviewer

    I placed an order on 3/16/17. It says shipped on 3/17/17. The tracking shows it only printed a label. It has not shipped yet as of 3/30/17. Customer service won't do anything about it because they say it has shipped. So frustrating. I will never order from them again!

    Bottom Line: No, I would not recommend this to a friend

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  • 58 out 58 people found this review helpful

    Cheap foreign junk

    I have a friend who works from home selling these bras, so naturally, I wanted to try them. She said they sell like crazy. It took almost three weeks to get them, and she told me to get the bigger size because they run small.

    When I got them, she came to see them first hand, because she didn’t own them either. We really were amazed at the junky quality, and she left feeling terrible for selling TriStar stuff (they also make those power air fry ovens you see on infomercials).

    It was TIGHT, and remember I’d ordered a size up. It rolled up my back and underarms. There is no “support” because the TV ads/infomercials are digitally enhanced, or the women are wearing those rubber push cups under the Genie bras. Breasts basically flop after about ten walking steps, no matter how you adjust them.

    The people selling these to you are working from home, and are made to offer “more sales” on top of your original order, so you could be talking to some fat hairy dude in his spare bedroom, but you’d never know it! You might call to get the Genie Bra, and end up with a cooling pan plus some scammy club on top of that, such rigamarole JUST TO GET SOME BRAS!

    Not to mention that while I trust my friend, do you trust a stranger with your credit card info? She told me TriStar doesn’t even HAVE real call centers. All their employees work from home! On commission!

    Bottom line, the bras don’t do what they say they do, in more ways than one, and that goes for your cash too! Cheap made foreign junk bands is what we called them and donated to a local shelter.

    Bottom Line: No, I would not recommend this to a friend

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  • 58 out 58 people found this review helpful

    They suck!

    • Long Island, NY,
    • Apr 12, 2018
    • Verified Reviewer

    When I saw them in the commercial, I thought they were too good to be true. I should have listened to that little voice in my head! You have to buy the liners that go inside the bra, otherwise, your nipples show. The liners bunch up and come out in the wash. I didn't notice any change in support. They actually squash your breasts. Very disappointing. I'm going back to Target for my bras.

    Bottom Line: No, I would not recommend this to a friend

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  • 56 out 57 people found this review helpful

    Not so genie after all

    I ordered the Genie Bras according to their size chart, and the bras are too small. I called customer service to see if they could send me a larger size and I was told no, that I would have to place a new order and pay for shipping to return the bras. I will definitely return the bras, and I will not reorder again. For me, not so GENIE after all.

    Bottom Line: No, I would not recommend this to a friend

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