Gwynnie Bee Reviews

I do not recommend! The worst company. I have been charged by them for one month service that I should never have been charged for. They were supposed to refund me and still over a week later they have not.

I signed up for GB for the free 30 day trial and spent 2 hours picking out more than 30 items for my closet since I kept getting the notification saying I needed more items in my closet before they start processing my shipment. Then it took two weeks to get my first item. I signed up for 3 items per week. This was not 3 items per week. Then after 2 weeks 3 items came but when I returned it, it took another week before they sent me anything else. So I barely was able to try their clothing.

The clothes they did send were either the wrong size from what I ordered or way too large or way too small. Some of the clothes were very worn and ratty. Before my 30 day trial was up I emailed them to ask if I could have another 30 days since I really didn't get to try their service. They denied me the extra time. I placed an order for their clothes they sell on sale and spent over 6 hours deciding what they had and what I wanted to order. I got an email confirming that I was charged and that they received my order.

Thank you for placing your order with Gwynnie Bee Shop! This email is to confirm your recent order.

Date 11/22/2016 Subtotal: $64.00 USD
State Tax: $4.16 USD
Shipping: $0.00 USD
Total: $68.16 USD

I also had to contact them because although I ordered a certain dress, in the email it had another dress.

I then called and canceled my 30 day trial with them. They never informed me that doing so would cause any problems.

Two days later I get an email stating that my order for the $68.16 had been canceled. I didn’t cancel it. I called them up and was told that since I canceled my 30 day membership trial they canceled my order. No one told me that. Yet they still charged me the next months membership. What a lie and rip off. When I canceled my account the money was then taken off my card. They still took the next months amount from my card and still have not refunded me that. They failed to send my clothes that I ordered and paid for. Do not shop with this company, it is a rip off and they lie to their customers. They take your money without your permission.

The sizes are wrong, the items you want are never available and whatever they felt like sending me was horribly old fashion and excessively worn out. In addition when I called to ask how come I didn't get any bottoms I was always told they were in repair. So all I received were tops that I had no use for and that looked like my granny.

REFUSED to do anything over the phone. I am STILL fighting with them to cancel the service. They had best not bill for the next month, or there is going to be problems. Calling them does not good whatsoever. Scam pure and simple! They claim subscriptions can be canceled at any time but that is a lie. I tried to cancel on Nov 21st and still they have not refunded me the money they stole from me. They claim they sent me a shirt that I never received. Even after I told them I never received the item they told me to return it. How the hell do I return something I never received?

Clothes are trash & customer service sucks. I had to add a lot of crap that I didn't want in my closet just to get them to send me something. Everything I got was cheaply and poorly made. Half the time my stuff was delayed. Half the time it was so worn and had runs and marks on the clothes.

1. Clothes are crap - they are cheaply made and don't run true to any size.

2. Good luck canceling, it isn't going to happen. Canceled this, returned the clothes and still have not been refunded.

Bottom Line: No, I would not recommend this to a friend

If you purchase something in the Gwynnie Bee shop, your order will be canceled completely if you cancel your subscription.

My mother had bought me three dresses from the Gwynnie Bee shop from my account, and I canceled my subscription two weeks later. The dresses were never sent, and they told me they only ship the orders when they ship the subscription. So they want you to pay them monthly just to buy clothes from the shop. They literally held my mom's money for two weeks with no intentions on sending it unless I paid them $100 for another month of service.

Also, there were no warnings of any kind when checking out on the Gwynnie Bee shop page.

Bottom Line: No, I would not recommend this to a friend

1. Clothes are crap - they are cheaply made and don't run true to any size.

2. Good luck canceling, It isn't going to happen. Canceled this, returned the clothes and over 6 months later out of the blue I am charged $180? Tried to call customer service 5 times to talk with someone, and of course no answer (spent 45 minutes on hold today!). So I disputed the charge with my credit card company and they billed me again. RUN away from this. Zero ethics.

Bottom Line: No, I would not recommend this to a friend

I am a 16/18 and while not terribly overweight I DO know what styles and patterns are unflattering for the overweight. It is simply common knowledge, (and common sense), that overweight women need to avoid horizontal stripes. They simply make the large look larger. Gwynnie Bee's selections are rife with these. The horizontal stripe patterns outnumber the vertical and diagonal by about 4-1. Ladies with very large upper arms are better served with mid upper arm length sleeves at the very least. Gwinnie Bee's selections for summer are almost overwhelmingly sleeveless.

Overweight ladies' knees often tend to be trouble spots, but it is next to impossible to find a single dress or skirt at the service that is not short and above the knees. A few maxi dresses and skirts are the only other options. Big scoop necks also make the heavy look heavier. Again, Gwynnie Bee is rife with these, Next to impossible to find the slimming V-necks heavy women should wear. It seems to me that the designers at Gwynnie Bee are utterly CLUELESS about styling and fashion for the larger sizes. Or maybe they are catering to a number of heavier women who do not care what other people think, they want to wear what skinny girls wear, regardless of how unattractive or even outlandish they may look. If that is the case, FINE, stock those clothes for women who want to wear skinny girl styles. But for crying out loud, try stocking some clothing that actually is FLATTERING to the overweight.

There ARE gorgeous, trendy, young, and flattering styles out there for heavier women. Until GB can get around to doing that I would not recommend this service and also would hold off until they quit using USPS and went to faster shipping methods.

Bottom Line: No, I would not recommend this to a friend

I wasn't greatly impressed with Gwynnie Bee. After three months of service, I canceled my account due to the lack of clothing. Anything that was remotely attractive was always unavailable.

Most of the clothing I did receive was really worn and cheaply made. Specifically, the tops.

The service itself is too expensive for the quality you're receiving. I signed up for the one item a month plan, which I believe is advertised as $39, but each month I was billed $52.40. When I asked why, I was told that there had been a price increase, however, I was never informed of such.

I didn't have any problems canceling my service. I called, and they answered within five minutes, canceled my membership, and didn't bill me for anything.

The only saving grace is the dresses. There are tons of styles that are a bit more modern, and the sizing is a bit more consistent. So, if for some reason you attend many events and need evening wear all the time, then yes, I'd recommend this company.

But if you're looking for a nice top or some cool pants, I'd head to H&M instead.

Bottom Line: No, I would not recommend this to a friend

This sounded like a great idea and I wanted to try this service. I selected some clothes I really wanted to try but never received them. Most of the items were sent back without ever wearing them. Then I was charged a day early for the service, and to cancel you must call in. Well, I now have to wait 7-10 days and then call back to receive my refund.

Apparently, I have nothing but time and am in charge of my own customer service. I called a day early to cancel, but they charged me, and now I have to wait on my own money. I would never recommend this company.

Bottom Line: No, I would not recommend this to a friend

I bought a 3-item subscription for my wife for Christmas.

At first, it was OK. She got a couple of sweaters she liked. Then, she got some stuff that was stained. Gross. They promote how much they check and clean the clothes, but that's all hype. Then a few months went by, and I hadn't seen my wife get any new clothes. I asked her, "What happened to Gwynnie Bee?" She said they had stopped sending her clothes. I checked my bank statements to find they were super-efficient at taking money from my account but had lost interest in actually providing the service.

My wife called to find out what was wrong. They blamed my wife and said she didn't have enough clothes selected. They never notified her. They just stopped shipping clothes. Where I come from, there's a word for taking someone's money in exchange for nothing. It's called "stealing." I feel bad that my wife's present turned out to be a dud.

Bottom Line: No, I would not recommend this to a friend

In my one month trial I never got a single garment that I wanted. I had to add a lot of crap that I didn't want to my closet just to get them to sent me something. Everything I got was cheaply and poorly made. Half the time my stuff was delayed.

Bottom Line: No, I would not recommend this to a friend

I've used Gwynnie Bee for about a year now. As someone in the process of losing weight, it's been invaluable. I've been able to have nice clothes to wear without having to buy them in new sizes all the time. HOWEVER, I do not think it is worth the money. I buy the three items per month plan for about $90. Even with being religious about pre-notifying them of returns, I'm lucky if I get nine items in a month, so I'm essentially paying $10 for each item I wear. Which is an awful deal.

They're just ridiculously slow to ship out new items, which I suppose serves them well, but it sucks for their customers. And it's not that I don't have enough items in my closet for them to choose from. I pretty much always have over 600 items closeted. So anyway, they basically milk you for all that they can while slowly trickling clothes out to you. Not a good value at all.

Also, when you cancel, you forfeit any remaining days of your membership. So say your membership renews on the 30th and you cancel on the 15th. You pay for that whole month but only get half a month. It's a complete rip-off.

Bottom Line: No, I would not recommend this to a friend

Do NOT try Gwynnie Bee!

Don't fall for the free trial. I did the free trial and was not impressed. Clothes take forever to ship, so you only get one shipment a week. After the free trial was up I went to cancel my account. They talked me into continuing another month of my membership for a 50% discount to try them again, so I did.

The clothes were very worn, with waistbands folded over from other people wearing them. Also, a lot of them looked nothing like the pictures online. They pin their clothes to the models so often the style isn't even the same as it looks online. With a lot of the clothes I got, the fabric was very cheap feeling and often the higher end brands I put in my closet I never got in the mail. I hated that you don't get to choose what you want to be sent to you; you just add items you like to your closet, and they send whatever is available, which will never be pieces that coincide with each other to make an outfit. It definitely felt like the less cute things by unknown brands were what was sent to me, and higher demand things are probably never available.

Thus, after seeing no improvement the second month I tried them, I went to cancel my account and was charged another month because I couldn't get through to them in time. FYI, you can't cancel online. They only let you call to cancel and only during business hours. They are EST, and I am PST. So, their business hours are early in the day for me when I am at work. Very unreasonable that you cannot cancel by email or online. I have to take time out of my job to call this stupid place which is really frustrating. Their customer service is pretty much useless and nonexistent.

Now onto the prices. The prices are insane! I had to pay $53.31 after tax for one item out at a time, which with slow shipping came down to one item a week. I could buy a whole new outfit with that and cuter clothes at other places I shop. The other plans go up to $69 for two items + tax and $95 for three items + tax.

There is no freaking way this business is going to be around much longer unless someone else buys it and does a huge makeover on the business. Most likely some other company will just be better at what Gwynnie Bee is trying to attempt and put them out of business. Heed our advice ladies, and try somewhere else. Stitch Fix now has plus-size options, and it's only $20 to get five items personally styled for you, buy what you like and send back what you don't. Also, you can get boxes when you want them does not have to be reoccurring. Very convenient.

Bottom Line: No, I would not recommend this to a friend

I was a member of Gwynnie Bee for about nine months, receiving two items at a time. During that time, I found many dresses that I liked and bought, as well as a few tops. It was really nice to have a selection of clothes in plus sizes, plus reviews by others who had tried them before me. For that reason, I think the membership was worthwhile. I recently stopped my membership because there just weren't enough items other than dresses that I was interested in trying, and I had fully stocked my dress needs.

Unlike some other reports I read, I had no problem canceling my membership. I suspect that it may be because I had been a member for a significant period of time, so they got the money they needed to out of me.

My primary concern with the system is the complete lack of transparency on pricing for membership or the clothes. On the day my membership ended, I called to purchase one of the dresses that I still had at home. Although they tout deep discounts on the clothes, I never found them to be much different, and sometimes even more expensive than other stores.

However, I was surprised to learn that she was unable to quote me the member price (I was considering renewing for one more month if the discount was significant) because apparently individual members are quoted different prices for the same items. The customer service rep (who was very nice) explained that a members' price depends upon all kinds of criteria, including how long you have been a member, whether you have ever had a return or payment "discrepancy," etc. Since that pricing criteria is not transparent to members, I assume you never get any opportunity to challenge anything that they deem a "discrepancy." I also don't know if I ever had one.

I do not dispute Gwynnie Bee's right to price their clothes however they would like. However, failing to disclose that I may be paying a "member price" up to 30% more than another member is simply deceitful. Even when I am interested in stocking my closet again, I won't consider Gwynnie Bee an option for that reason.

Bottom Line: No, I would not recommend this to a friend

I have been a Gwynnie Bee subscriber for some time, and thus I am locked into a pretty low price, which is the only reason I keep dealing with them. They literally have an excuse for everything and nothing is ever their fault. I feel like someone could psychologically profile this company.

I would never recommend it at the price level they are charging now. They are completely uninterested in customer satisfaction and retention. It is less irritating to go to the mall.

Bottom Line: No, I would not recommend this to a friend

Does not matter how many times you call Lisa (she can't do anything - she is sweet but her hands are tied). The Wolf is Crystal. Watch out folks. This is one of the best rackets I have come across in years. They do not send the right sizes, they send winter clothes in summer and vice versa. If you cancel the service they still continue to bill you. Just when you think you have gotten rid of the Bee they come back and put a massive charge on your credit card.

Okay so I disputed it with my bank and they removed it and issued me a new card. Somehow Gwynnie charged my account another $680.52 again.

Now this is after I have canceled the service that they changed my card. And if that is not enough, they started with the monthly service again. This company should not be called Gwynnie Bee but Gwynnie Roach. You simply can not get rid of them.

Do yourself and your bank account a favor and shop anywhere else. In my honest opinion, they are the worst retailer on Planet Earth.

Bottom Line: No, I would not recommend this to a friend

I tried Gwynnie Bee for about six months. I had the three garment option. I found that the clothes were either poor quality or worn out. I would say the quality of the clothes is on par with what you would find at Target. I think it's cheaper to spend $80 on three garments from Target every month. It's nearly impossible to get clothes that fit the season. You add clothes in your virtual closet and they send you what is available out of that list. Clothes were usually faded or had extensive pilling. They do make exchanging clothes easy by sending you pre addressed packaging. You indicate in your account that clothes are on their way back, and they send you more items from your list. If you like something that they give you and would like to keep it, you can purchase it, but you are basically buying used clothes at a new clothes price. I did have a problem with them trying to charge me for a shirt I had returned when I canceled my subscription. It took about two months to straighten out, but finally, they got it right.

Bottom line, it's a novel concept and is easy, but they really have to have better quality clothes, more quantity, and they need to stop re-circulating garments once they get too worn. Not worth the money.

Bottom Line: No, I would not recommend this to a friend

I tried Gwynnie Bee for two months. It was awful. One item arrived stained, one the wrong size, one I didn't even add to my list, and another looked like it had been run over by a truck before being shoved in a bag and shipped to me. They supposedly inspect each garment, but yeah, I don't think they do.

They had a very limited selection of things that fit my personal style, and seriously, for the price for a few months you can buy a whole new wardrobe.

Bottom Line: No, I would not recommend this to a friend

After reviewing the screenshot (again) that I sent in that reflected a different "joined" date from what they were telling me, they agreed to refund me.

Bottom Line: No, I would not recommend this to a friend

I was very excited to try this, but ended very disappointed. First of all, you choose items, two of them arrive and for me out of two months worth of items. ONE actually fit correctly, and I was able to wear. All others were terrible or came damaged. When I say all others, there were only six items in two months!

I would receive the items, try on and send back the same day. Complete the online saying they were sent back and wait usually 2-3 weeks or longer to receive another two! I tried to cancel my "membership," and it was one day after my 30-day trial. When I called, I was told if I canceled I could not receive anything or finish out the month I just paid for! They will not just close at the end of the month you paid for, ONLY on the DAY you contact them. So you risk having to pay for another month, or you throw away $69.00!

Not a good business practice. Never heard of such a thing.

Bottom Line: No, I would not recommend this to a friend

I've been a member for over a year and just love it. It's so much fun, wearing something new every day and just tossing it in a bag at the end of the day to send back. I have NEVER seen a problem with clothing being worn out or in bad condition, not even once.

I have the largest plan and usually have to send a few things back because they aren't flattering on me, but that's no problem. I also have found things I would never have dreamed of wearing that I actually enjoy wearing a lot! So it's taken me out of my box and allowed me to expand my fashion horizons.

Even with the 10+ plan, I am spending less per month on clothes than I did before, and don't end up having clothes in my closet that I'm sick of or that don't look right anymore.

I look forward to every shipment and my fun try-on session in the comfort of my own home. Customer service is very responsive. I've never had so much fun with clothes.

Bottom Line: Yes, I would recommend this to a friend

I have been a member of Gwynnie Bee for several months now, and overall I am enjoying the service and I think it is worth the money. I started with the free trial (one month with 3 items out at a time) and quickly upgraded to the 7-items-at-once plan. I may upgrade again to the maximum plan available (10 items). The selection of clothes is decent, but admittedly could be better. They seem to focus on dresses and tops, although they do have pants and skirts and jackets too. They add new fashions at least once a week, and sometimes a couple of times a week. Turnaround times on shipments have been very prompt.

One great thing about this service is that it allows you to try new things without a purchase commitment, and members write reviews of items, with photos and size info (runs small, runs big, etc), which is so helpful in making selections. I've really enjoyed the variety it has added to my wardrobe. I feel like I am wearing new things all the time. I am the type who gets bored quickly with clothing items, so it's a big plus to be able to wear things once or twice and send them back. If you fall in love with an item, you can purchase it, which I have done several times. I do recommend giving it a try -- especially because you can do a one-month free trial.

Bottom Line: Yes, I would recommend this to a friend

I've been a Gwynnie Bee subscriber for over two years. In the last two years, they have really expanded the options available in different styles and sizes. They are always adding new brands. My closet currently has 200+ items in it, and with the ability to prioritize which items I receive, I always receive in-season items that fit my current tastes.

There are a few tricks to maximizing your experience with this service. The first is to watch for new arrivals. New arrivals come to you just that: new. If you want to receive the best items, check every few days, there are three or four new arrival drops a week! And add new things from each one. Prioritize the ones you like best and you will receive them sooner.

After a few months, I remove unreceived items from my closet, because yes, they have been worn and they might not be in the best shape. I have only ever (in two years) received 3 or 4 items that were damaged, but never beyond wearability (for example, one "damaged" item had a pen mark, easily missed among the blueprint on the dress). If you rarely closet items and never edit your existing picks, you will likely receive older items.

Another trick is to shop the size charts. Because Gwynnie Bee carries so many brands and they all fit differently, you won't be able to always closet the same size. I am a size 14 and wear anywhere from a Large to a 3X; there is that much variance in each brand's size chart. Do your measurements and compare them against the included size charts. Also, read member reviews for clues about if you'll need to size up or down in a particular item. I always shop the size chart and read the reviews, and most of the items I receive fit well.

Finally, if you have a multi-garment plan, always try to return more than one at a time. Not only does this help your closet "rotate," but you'll get more items, faster. Plus, you receive reward points for multi-item returns, which you can use for purchasing your favorite pieces. Remembering to notify Gwynnie Bee about your returns is also crucial because they will start prepping your next box right away. If you don't notify them, they can't send you something new until they receive your return, which means more turnaround time. They use 2-day shipping, so it is possible to receive muliple boxes a week if you return notify and send items back right away.

I love Gwynnie Bee and plan to keep using it for as long as I fit into a size that it is relevant. I have been very pleased with the service overall. It's helped me find new styles that I love and become more confident. If I dress well, I feel good about myself, and Gwynnie Bee sends great items that help me look and feel my best.

Bottom Line: Yes, I would recommend this to a friend

I am surprised at some of the bad reviews. Yes, I have received some items that I just tried on and returned; but that has not been a lot. I have bought some items, and they would come with my next shipment.

Let's face it, shipping both ways is free; this does cost money for them. I don't have a problem with my purchases being shipped with my next shipment of clothes. I get a box every week. Sometimes it has one item, sometimes it has two, sometimes it has 3 or more. I always send back at least three items at a time. This is how I am getting a box every week.

Currently, I am doing five items out at a time. As soon as get home from wearing it for the day, I go online to my account, mark it "return," and complete the questionnaire. I fold it and place it in the bag until there are at least three items in the bag. Then I drop it off at the Post Office.

I usually have about 75 items on average on my rack. When I look through what's available, I will even choose stuff that I am on the fence about. Quite often, those items end up being a great fit! I started wearing 2X and am now down to 1X. I only buy tops, blazers, cardigans, and a couple of dresses. It's been great wearing something different to work every day. I really do have "a closet full of clothes" because I have not worn the same top more than once since November.

I plan on continuing to use Gwynnie Bee until I get down to a size they no longer sell. Every one of the items I have received has been received clean, and most have come wrinkle free and pressed. Maybe two items have been received wrinkled, but sometimes that can't be helped. I threw them in the dryer for 20 minutes and voila! Problem solved.

Bottom Line: Yes, I would recommend this to a friend

All of the clothing sent to me appeared extremely worn out. I never wore a single piece.

When I called to cancel, their customer service was incredibly cocky and condescending. They wouldn't accommodate my request to get the monthly membership reversed (charged yesterday) and cancel my membership because not only do I feel as though this membership just isn't for me but also, I'm a recently unemployed, single mother, affected by hurricane Harvey (unfortunately completely accurate). I was quickly told, "we don't do that." Though, even if I was employed, $80 a month for clothes the Goodwill wouldn't even sell is ridiculous and outrageous.

Most expensive garage sale in the world!

Bottom Line: No, I would not recommend this to a friend

My boyfriend saw the ad on TV, and I decided to try it.

I started out with one item and months and months later, I realized it wasn't for me. So I emailed to cancel my subscription, and I was told that my bank account would no longer be charged. Since I have been paying the monthly fee all these months, over 6 months time, the dress should be considered mine, since I ordered no other items.

I went into my bank account and saw they had continued to take the monthly fee out after it had been canceled. I just called and was told all the many points I had earned in an attempt to get me to stay with them. When I said I just want to cancel, I was then told I would have to return the one dress by the 19th. I argued that point since I have paid probably over $1000 in subscription fees and never ordered but one item!

My fault for not staying on top of this, but this company is a rip-off. Do not fall for it!

Bottom Line: No, I would not recommend this to a friend

I am still in my first month but just received my first shipment and I was very pleased. I see other reviews about what plus size women should not be wearing but the truth is that any woman should wear what they want whether or not it has horizontal strips., who cares!

I think they have a good selection. My only concern was how quick they get them to me and process the returns. I received my first shipment very quickly and I am ready to return starting tomorrow and even bought a great dress for $6.00.

Great service for a working woman who doesn't have a lot of time to shop and try on clothes.

Bottom Line: Yes, I would recommend this to a friend

I'm completing my free trial month. I have received four dresses. Between the first and second dress, I didn't have enough in my closet. Now I do. The first dress was huge. The second I loved! I bought it for more than 50% off. The third dress was pretty, but I didn't want to buy. This last dress is gorgeous but too tight in the bust. I'm going to try the larger size. This is great for someone who likes dresses. They have a large variety. I would have never tried these dresses on, so I'm expanding what I will wear. I'm losing weight too, so I like the rental idea. I love the free shipping too. Does anyone know if you cancel, will they offer any deal to keep you? Some subs do that.

Bottom Line: Yes, I would recommend this to a friend

I signed up for Gwynnie Bee when I received a promotion at work, and needed to have a more professional wardrobe. I knew I couldn't afford to buy a bunch of new clothes, and I didn't want to be stuck wearing the same thing every week. Gwynnie Bee was the PERFECT solution!

I have been a member for a little over four months, and I have gotten to wear something "new" to work at my new job every day! I get compliments every single day, and I love sharing that I am a Gwynnie Bee member!

I receive four items at a time, and it's the perfect amount for the work week! It's a great way to supplement my wardrobe and to feel like a million bucks every day!

The clothes are always clean, and arrive in great condition. I usually receive a great variety of colors and styles, (there was one shipment that had all blue items) and the clothes are usually seasonally appropriate!

There are some people in the office that think I'm doing this because I can't afford to buy new clothes and keep telling me to go to Ross, or T.J. Maxx, but I'm a GB member because I truly get an unlimited wardrobe of amazing clothes! The best part about it is that I can wear something super-trendy, and not have to worry about it hanging in my real closet after it's no longer in style! (I have so many dresses that I bought for a special occasion that I've only worn once, and they just hang in my closet because I won't get rid of them after what I paid!)

A lady at work inquired if I had a "super rich boyfriend" who buys me nice clothes all the time, since she's never seen me in the same thing twice! Nope I'm a Gwynnie Bee member and I love it!

Bottom Line: Yes, I would recommend this to a friend

This is my second month with the Gwynnie Bee one item subscription. So far, the boxes have all come on time and the quality has been good. I need dress tops for work, but my size keeps changing through dieting and I cannot afford to buy new cloths every month. The subscription has been my solution. The style selection is a little limiting, but the clothes have been in good quality.

Getting clothing that is out of season hasn't been an issue. I took everything out of my closet that was for summer and replaced them with fall items. My third month begins in a few days. My experiences have been positive so far and haven't had to contact customer service for anything.

Bottom Line: Yes, I would recommend this to a friend