Hair La Vie

After seeing numerous articles identifying this line as chemical free and "voted #1," I decided to try it. I started with the shampoo and conditioner. Two bottles arrived in a small cardboard box with absolutely no packing. Also enclosed were two pumps. The lid on each bottle appeared as though you could press the top to squeeze out product. No way. Both products were very, very, thick and I had to dig out the product with my finger.

After the first use, my hair was very dry, dull, and with no volume at all. But, I decided to give it a second try using the pumps. It took me 15 minutes to get the first pump to work. The second pump was not usable. Once again my hair was dull, flat and no volume. So I decided to return.

I called the 800-number and immediately realized there was no option to connect for getting a return authorization (a MUST). So I pressed "1" to place an order and was told I would be transferred to the appropriate department. No one ever answered on the "transfer." The same thing happened on two more tries. I went to their website to see if there was a different number to use and a "chat available" prompt appeared with the name Joey. As soon as I mentioned wanting to return, he never appeared!

So, I called the toll free number again and told the agent I was tired of playing games with them and proceeded to tell them I was going to dispute the charge with my credit card and then post my scathing review on Facebook. All of a sudden he didn't need to "transfer" me. He said he would email me all the necessary info to return the products.

The email did arrive and I will be returning the products. I paid $8.99 S/H to get the order and will probably pay double that to return. This is not a high-end purchase for me. I was attracted by the lack of chemicals. But I will be warning Facebook friends to think twice before buying these products. I would give this company and their products no stars for terrible customer service AND products.

Bottom Line: No, I would not recommend this to a friend

I placed an order on approximately 9/16/18. It took a few days to even get an email acknowledging the order. The email included a UPS Tracking number that said a shipping label had been created. Well, it's 10/4/18. The shipping label STILL says the say thing. I emailed these nitwits last week and they said they had been out of stock but that I should get my order on 10/3/18. I didn't. AND the tracking number is STILL not showing any information.

First and last time I will ever spend $60 on shampoo. I will now try to get a refund. I am not holding out too much hope on that though. I'm reporting them to the Better Business Bureau as well. Sorry, sorry, sorry, way to conduct a business.

Bottom Line: No, I would not recommend this to a friend

I had high hopes for this product, but it did not work for me at all. I had no reservations in ordering from them, but after reading the other reviews on here, I guess I should have. I returned all six bottles, but they claim I only returned five, so they charged me for one. I most certainly returned all six, but according to the manager, I am "incorrect." Unfortunately, I have no recourse, as I have no proof. This just seems like a way for them to charge unsatisfied customers for returned products. Super sad that a company would set the bar so low for their morality.

Bottom Line: No, I would not recommend this to a friend

I have been using Hair La Vie for the past five months now, both the shampoo and conditioner. My first shipment was received with one bottle not too tightly sealed, so there was spillage - they do not package these bottles carefully, they just toss them into a box and ship them, no cushioning at all!

When I first started using the shampoo, it was pure water. No suds, nothing. It finally dawned on me halfway through the bottle (I wasted a TON) that I should shake it. THEN it thickened. It still does not suds up a lot, but that may be due to no synthetic crap in it which is good. Regardless, between the two, my hair never felt smooth and untangled, ever. I use a pick after showering. My hair is very fine. I am gentle with my shoulder length hair when wet. I kid you not. I am literally losing my hair! It only started with this product. There has been nothing else in my retinue, life, etc. to explain the massive amount of hair loss, and the patches of hair gone. I am saddened, depressed, and now need to see my dermatologist get to the bottom of this. In the meantime, I am stopping this product, NOW!

Bottom Line: No, I would not recommend this to a friend

I order the shampoo and conditioner, I just use it one day and it dries out my hair so bad that I returned the next day. I also buy the vitamins that I am still taking. But I don’t plan to buy from them ever.

Bottom Line: No, I would not recommend this to a friend

I usually have taken Viviscal to help with hair health and growth and have always had good outcomes. I thought I’d try Hair La Vie since it’s rated no 1...what a HUGE mistake! My hair is ruined! Within the first 2 weeks, I noticed my hair becoming more and more brittle, unruly and coarse! What I have left from this supply is going nowhere but the garbage! The pills are huge and horrible in the stomach but I pushed through all of that to get the results the company promised. Boy was I fooled! NEVER AGAIN.

Bottom Line: No, I would not recommend this to a friend

I tried to wash my hair with this shampoo and conditioner 3 times. My bottle is less than half full BECAUSE it's so runny and watery (they say it's oily) that it just runs off of my hand before I can even get it to my head. It doesn't lather (no surprise there since I only use sulfate-free shampoos), but in order to get enough product on my hair, I have to use soooo much shampoo to feel that my whole head is getting clean. My hair felt clumpy when I was done, yuck. I called and asked customer service if I got a defective bottle or if they are all runny and she said mine is not defective. I'm going to give it away since I hate throwing things away that someone else might want to try. What a waste of money. Don't do it. Not worth it.

Bottom Line: No, I would not recommend this to a friend

I was going to place an order for the hair vitamins when I realized they have TWO separate sites AND one each of the same vitamins are PRICED drastically different! $59.95 or one bottle and on their other site $48 for one bottle. As you leave the site you will get a POP-UP window that says they will reduce the price if you supply them with your email, however, the price(s) still end up drastically different. The more you buy the lower the price gets BUT these vitamins not long ago were $35 without having to buy multiple bottles as stated on many review sites. BECAUSE they have two sites with two drastically different prices for the same product - this ALERTS me that this company is not selling ethically to the public and are scamming people who don't google thoroughly.

Bottom Line: No, I would not recommend this to a friend

I bought 3 bottles of Hair La Vie capsules. I am now on the second bottle. I have not seen any improvement at all. My hairline continued to shade. I was hoping to regrow the hair on the top of my head. No growth whatsoever.

I will not purchase this product again.

Bottom Line: No, I would not recommend this to a friend

I spent the money for shampoos, vitamins, and some small bottles for hair ends with Hair La Vie. I had two pills in the morning and one at the evening and only washed my hair 2 times a week. No hair growth after the pills were used up. I called the company Hair La Vie and asked for my full refund. They did not respond so I emailed them again. They refused! Said I didn't return it on time. I did not call them until I had used all the pills/vitamins. I do not recommend their product nor their ethics.

Bottom Line: No, I would not recommend this to a friend

I ordered 3 bottles of the hair vitamins. After using 2 and 1/2 bottles, I noticed no difference and tried to get the refund as promised in the advertising. I was told that I would have to return all 3 bottles. Of course, not knowing this in advance, I only had the bottle that I was using. This is a sham and I would never recommend this product or company! BEWARE OF THINGS YOU SEE ADVERTISED ON THE INTERNET!

Bottom Line: No, I would not recommend this to a friend