HelloFresh

Read the complaints and can't help but laugh. Like every subscription service, they detail exactly how and when you can cancel. It is also SO extremely easy to use the "skip week" button on the website and the app. They have the best variety of recipes, and are extremely delicious, which is why I went with this company over a few others I checked out. Product arrives well packaged and cold (I'm at work all day) - and the ease of directions is wonderful for rushing to feed myself and toddler after work. So glad I started this subscription. I would only recommend not doing it if you don't know how to read directions.

Bottom Line: Yes, I would recommend this to a friend

My step-daughter gave us two dinner kits because she was leaving town for a week and didn't want them to go to waste. First of all, the portions were insanely small. No way this would serve 4. The vegetable ingredients were wilty, green beans were oozing some kind of milky fluid, tomatoes way under-ripe and dried out limes were the size of walnuts. The amount of meat would be considered one serving anywhere else, not four! I've always done the grocery shopping so I have a very good idea what these ingredients would cost if you bought them yourself. About $2.50. And that's not per person. That's the entire meal! A bad value for sure.

Bottom Line: No, I would not recommend this to a friend

I tried 3 different boxes and simply loved them! The recipes are very creative, easy to understand and follow, the products are very fresh and - most importantly - the final dishes are really delicious. When I had an enquiry and called their customer service, they also made a great impression: they responded promptly, they were understanding, very nice and really made me feel like a valued customer.

Bottom Line: Yes, I would recommend this to a friend

My husband has been cooking for many years (I don't cook) and HelloFresh has helped him discover new recipes and different ways to cook things.

I order three times a week, and it has been great! The portions are perfect, and the instructions are easy to follow. We love the different options, and I would highly recommend it.

Bottom Line: Yes, I would recommend this to a friend

I wanted HelloFresh to be a way to get me to cook more, save money and eat healthier. I often eat fast food as a means of convenience. I don't have much time to cook. I thought HelloFresh would make this easier, however, it's actually difficult to time it right so you're home for the delivery, and if you don't use it all, the food goes bad.

This isn't necessarily a knock against HelloFresh, I just think I learned that for me, the issue of eating and cooking wasn't going to the store it was my time in general. HelloFresh couldn't help that.

Bottom Line: No, I would not recommend this to a friend

I had a bad experience with them which was poorly "resolved" by Customer Service, so I canceled the service. I have continued receiving emails. I unsubscribe to the emails, yet continue to receive them. I finally just had to set my Gmail account to block anything HelloFresh, hopefully that will work.

HelloFresh customer service: If you are reading this, please DO NOT contact me! No phone calls or emails!

Bottom Line: No, I would not recommend this to a friend

I went on to this website to check out the meal options, in order to do that they ask you to place all your information including your credit card onto the site. After you place all your information in, they then asked you for two emails. I did not want to give emails until I asked friends first so that was the end of it or so I thought.

Today I get an email saying that my order from HelloFresh is on its way (?). An order that is called "Chef's Choice," so I call customer service and the girl was not very nice. She said I received an email to confirm your purchase, which I did not (I checked my delete box and my spam box, nothing). She then said there was a deduction to my bank account and I said I did not see that, and she said I should check my bank account more carefully. I said, "well, please tell me how I know that I placed an order when the website did not say thank you for your order or your order has been placed?" She says it does, I must not have seen it. I said "I know, I would not place an order where your company was picking choices for me because I have many allergies."

So now I have to find someone to give one of these meals away to because I can't eat it! Not happy, and customer service, which I called twice, was not nice.

Bottom Line: No, I would not recommend this to a friend

Initially, I was pleasantly surprised with the delivery of a neatly organized package of meals that were healthy and easy to prepare.

My first week was a gift, and before I knew it, I was automatically charged for a second week and could not cancel that week since I discovered this after the cancelation deadline. The second week two of our three meals came missing ingredients that required us to go to the store. I might have overlooked being scammed into a second week if I continued to like HelloFresh, but the missing ingredients from TWO meals was ridiculous. What's the point of a home delivery meal preparation kit if some of the ingredients (which of course I paid for, twice) are missing?

A BIG disappointment. Next week we're trying Blue Apron.

Bottom Line: No, I would not recommend this to a friend

They took $216 out of my account for one-week delivery that never got delivered, when they don't even have a box at that price. And I have contacted them multiple times to be told they supposedly can't find the money being taken, even though they have been showed bank statements. I have tried for three weeks to get this resolved with still no luck. They are scam artists. They are the worst company to buy from. I will never suggest someone use this worthless company.

Bottom Line: No, I would not recommend this to a friend

I had been a customer of HelloFresh in the past, but for cost reasons had to pause my account. My parents decided to give them a try, and instead of using their three free meal promo code, they gave it to me to use. Nowhere in this email did it say it was only for new customers. When I went to check out, the promo code would not apply, when I called customer service, they said it was for my parents and that since they already got their first box that they wouldn't be able to use in now either. In my eyes, this is poor customer service. Not only would he not help a current long-term customer but he also wouldn't apply the original code for the new customer. I do not recommend them to anyone or family for the mere reason that they did not care about their customers.

Bottom Line: No, I would not recommend this to a friend

I want to start by saying that I really liked HelloFresh. I found a coupon online for one week at 1/2 price. I got three meals for the price of two. The ingredients were good and the recipes too. However, I will not be returning to HelloFresh.

As I wanted to try other food services, I canceled my account on 3/31 but was billed on 4/2 for an additional box. After trying to sort this out for over an hour, I was told no refund would be given as I had already gotten an email on 3/31 that said it would be getting a box by 4/6. When I asked about this further and checked my email, all it says is:

"Your Classic Box (Classic - 3 meals per week for 2 people) subscription has been cancelled, and your last delivery date is confirmed as Apr 6, 2018. We'll still be in pursuit of deliciousness at its finest, so you know you're always welcome back if you change your mind (fingers crossed)."

As I had not received my first box (the one I actually ordered), I assumed this meant that my box would deliver by 4/6. I know it can take some time to ship things, so I didn't question it. But then I was charged $60 on 4/2 (which I did not see until 4/6) by HelloFresh. As you can imagine, I assumed there was an error. So, I contacted them.

After I was repeatedly told I was in the wrong for not knowing they decided to send me a second box after my cancellation, I was told there would be no refund. Then the person I was chatting with told me to have a "blessed day" and ended our chat.

So, in short, HelloFresh has good food and recipes (though I found that they took longer than the card said, but that was probably just me), but canceling your subscription does not cancel everything. I would suggest you call them to be sure everything is canceled.

Bottom Line: No, I would not recommend this to a friend