HelloFresh

HelloFresh

Overall Rating

2.6

140 Customer Reviews

Summary

HelloFresh’s meal delivery service lets you choose from 20+ recipes per week and then receive a box of premeasured ingredients to prepare them.

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Customer Reviews

2.6 Stars out of 140 Reviews
5 Star:28% 4 Star:11% 3 Star:4% 2 Star:4% 1 Star:51%
40% Recommend This Company
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Posted on Oct 26, 2018

First order a flop, cancelled after that

By Kathleen T., Cameron Park, CA, Verified Reviewer

When I set up my account, I started to enter my address and it pre-populated with my current address. I hit the save button and moved on. I hit the send button and awaited anxiously for my first order to arrive. As the day went on, I started to become worried about the delivery, so I tracked the package. It was sent to an old address. I went into my account and saw my old address on the account. I immediately went in and changed it using the pre-population feature. I hit the save button. Guess what? My old address was still showing up. I did this three times.

On the fourth time, I manually entered my address, hit the save button and it worked. So, I called HelloFresh and explained what had happened. They said that the package had not been delivered so I could recall it. I told them that it had been delivered because I was aware of the cutoff time for deliveries. They told me to call UPS because they could not help me. I called UPS and, as expected, the package had been delivered.

I went back into my account and canceled my subscription. It was my fault for not double checking my address. It is, however, an obvious flaw in their system when an address does not save. They did not offer to work on a solution. I am out the money that I paid for the meals, and now I have to run to the store to buy dinner.

Bottom Line: No, I would not recommend this to a friend

Posted on Oct 24, 2018

Terrible customer service

By Bridget R., Minnesota, Verified Reviewer

I ordered HelloFresh for the first time a few weeks ago. I decided to try HelloFresh because of a promo code I received where I was supposed to get $20.00 off my first three orders. After my first order, I was charged full price plus more. I did not understand why so I contacted customer service to help explain it to me. My experience was AWFUL! The female who answered my call was so rude. At one point I asked her to please stop being rude and to be more patient to help me understand the charges. She did not hear one word I was saying. After the call, I requested her name and to speak with a supervisor. I'm not the person who takes the time to make a complaint like this. I'm a firm believer that everyone has bad days but I just could not let this one go.

I was forced to leave a message with a supervisor, Jason. Jason did return my phone call a few hours later but I was in a meeting. I returned his phone call later that day and was placed on hold for an extended amount of time and transferred to someone else. Apparently Jason had left early that day. I was told Jason would have to handle my call and that he would not be able to return my call until Monday. Although, I thought this was ridiculous considering how big of office HelloFresh has and how many employees it has, I told them I would be patient and wait with my concerns until Monday.

Monday comes and guess what? No return phone call! I contacted customer service on Tuesday for follow up and was put on hold for another 40 minutes. My call was taken by Yesemia. I again explained my reason for calling. She assured me someone would counsel the employee who was rude to me. When I asked if the conversation was documented and asked if she knew what employee I was concerned with, she read off a name that was not correct. So you're going to counsel the wrong employee on their behavior while answering phone calls? I asked her if Jason would please follow up with me and contact me via phone. She said Jason would contact me via email or phone. I again requested a phone call. Yesemia then basically told me he would do whatever he had time for. Again, nothing was accomplished. No wonder the employees are rude! No one holds them accountable for their behavior! So here I wait...

After my first purchase from HelloFresh, I was so impressed with their product, I got five people to sign up as new customers, but then this happened! I regret so badly getting them any new business, and I will highly recommend to those friends to cancel this service and go with a food delivery service that actually values their customers.

Customer Service is a 0 out of 10.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Oct 8, 2018

Good value for busy people

By Cass A., Perth, Western Australia, Australia, Verified Reviewer

I was skeptical when I first tried HelloFresh, but I was given a promo code, so thought why not? I haven’t looked back. Loads of veggies and very filling meals - I’m a big eater and sometimes don’t finish my meal (yay - leftovers!).

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 1, 2018

TERRIBLE customer service, LATE delivery, NO refund

By Andrea B., New York, Verified Reviewer

Ugh, I usually don't care about giving reviews, but this company deserves it. I would give it 0 stars if I could. Terrible customer service, both manager and agent. Delayed delivery and no refund for the unprofessional service. There was so email, no tracking system, nothing. Just "In Transit" after being more than an hour late. If they promised it would come between 8 am and 8 pm, 8:01 is considered late. It is definitely a few hours past 8, I'm hungry, and now need to spend extra to get food instead of the food from HelloFresh that I already paid for.

The customer service agent and manager both did not help at all. No resolution whatsoever to keep their clients, no refund even after repeatedly explaining how much inconvenience it has caused me and my family. Even when they were clearly wrong, the agent was sarcastic and made it even worse.

Save your money! Don't waste your time and energy. The only reason I'm doing this is to warn others so they won't have to deal with this disappointing company. There are other better options, better companies who can do better.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Sep 25, 2018

Stealing money

By Staci B., Bristol, RI, Verified Reviewer

My family and I decided to give them a try. The first week, they sent the wrong recipe card. We understood and got the right one. The second week, we received the right meats but the wrong ingredients for the dish. I was given a $23.00 refund for that meal for the following week.

Next week, I DID NOT receive a box! I called and was told to give it 24 hours. 48 hours later I called and asked for my refund, which I received no problem. The problem was when I asked for a cash refund for the $23.00 because I was canceling the program and since I never received the meal or the "free meal." I was told they can't refund that, it's against their policy, that I could only receive it as a credit. This was after I told them I was canceling and it's not right because I never received that meal in the first place. So that's now three meals I never received. I was told there was nothing they could do.

The first woman I talked to was fantastic and told me if the supervisor did not provide me with my refund to call corporate that they could assist me. This supervisor told me that they were the highest and that there was no one else I could speak to. When I was first on this program in June, they credited me a whole meal price because I told them one of the limes for the recipe was rotted. Obviously, they have been getting many complaints now because they are holding onto money and no longer the great customer service.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Sep 18, 2018

Two reasons I won't be ordering again

By Amy H., Georgia, Verified Reviewer

I finally decided to try HelloFresh after seeing a Groupon. The food arrived well-packaged but portions were super small, even for me and my husband, and we are fit/average size 45-ish adults. The printed instructions were well done (good marketing) and attractive. The chicken smelled funky, so I used my own one recipe. Plus it was one breast split in half, so not enough anyway.

My biggest "beef" is discovering that the fine print somewhere must have committed me to a weekly delivery when I placed my first order. I had no idea until an email tells me my box will be here Monday. The worst part is the meals they sent, we cannot eat. Gluten in every single one. Sooo, that's going to waste.

I canceled online once I knew I needed to.

So for these two reasons, I will not be using this meal delivery service again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Sep 15, 2018

Dumbest idea ever

By Steve K., Vancouver, British Columbia, Canada, Verified Reviewer

The problems with this dumb idea...

1. I pay them to shop for me in Toronto and ship the food to me in Vancouver - how the heck is this environmentally sound?

2. The potions for two people is less than needed for one.

3. Could I have not just gone to the store and buy the ingredients myself?

At the end of the process, I prep and cook the food. What do they do? Go shopping for me 4,400 Km away.

4. One of the ingredients was moldy - could have been a one-off, so I won't fault them.

I have read some good reviews. Are they mental?

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Sep 10, 2018

Disappointing customer service

By Molly S., Washington, Verified Reviewer

I contacted HelloFresh customer service via the online messaging feature because it was too late to call. I explained how I saw an email notifying me that a package was being delivered, but explained that I had not ordered this package and that the food was not selected by me. They told me it was too late to send it back.

I asked if they could do anything to help me because I thought I had pushed cancel for this period and I didn't choose this food and cannot eat these options. They said I had canceled the previous 12 weeks but after that, it auto-renews to automatically select an order for me. I told them I didn't realize that is how it worked. I thought I was able to cancel all the future and just select when I wanted to make a shipment, but I misunderstood how the company works. When I did it before, I thought it was all in the red. I also did not get emails notifying me in advance that an order was upcoming. I only received an email the day before telling me the shipment was already on its way. I didn't feel that I had a chance to even try to cancel it.

They told me they couldn't do anything for me and I told them I don't think that is a good practice, and if that is how the company works, taking money from the customer with no regard for their happiness with the product, I would like to cancel my subscription. Their response was to say goodbye and essentially "hang up" on our conversation.

Today, I called HelloFresh customer service and spoke to a manager. They essentially did the same thing. The only difference was to cancel my subscription for me when I asked. Otherwise, they did nothing for me and gave me absolutely no incentive to stay on with their service. There is a lot of competition out there and many other services like this, and there is no way this company will last with service like this - I was shocked at the lack of care for my issue, especially because this is the first time I have had an issue. You could tell they just wanted to be off the phone and finished with the conversation, they were not worried at all that they lost a potentially long-paying customer.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Sep 8, 2018

Theft

By Roger W., Oregon, Verified Reviewer

If you are as dumb as I and you enter your credit card information and don't see anything you like, too bad, they will take your money and send whatever they want. They will take the money no matter what you want. It is theft. THEFT. Run away.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Sep 5, 2018

Scam

By Jasmine M., Tampa, FL, Verified Reviewer

I signed in through Facebook to see the recipes. They made me enter card information, but I did because I was curious about meal plans. I didn't see anything I liked, so I exited the page. Then they charged me $10 and shipped out random meals. I only knew this because I got an email from UPS. THEN I asked for the subscription to be cancelled because I never signed up for a subscription. They said they would cancel, and didn't.

Long story short, I've been scammed out of $60 for food I don't want. The selection is garbage and the random meals they sent were things I had no interest in. If I had the time and money I'd sue just to be petty.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Aug 28, 2018

Rotten food and rotten customer service

By Ian W., Surre, England, Verified Reviewer

Rotten food, rotten customer service. We've parted ways now; I realize that this is a new segment. If a food delivery company can't deliver its food in one piece, not left out in the rain and with all the ingredients ok, then they should close up shop. Last straw for me was when the meat was not refrigerated properly and stank with two days to go. Here's a 20% discount. What for, no meals? No thanks.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 2 People Have Voted
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