Hims Hair Loss Treatment Reviews

No, I do not recommend this company.

I ordered a subscription from them and I have been waiting two weeks for it and they haven’t shipped it yet. And after two weeks of waiting for it and emailing back and forth, nobody can help me. It’s been exhausting trying to get customer service to help me. They just blame it on the medical team.

Bottom Line: Yes, I would recommend this to a friend

I never received any product. I made several attempts to resolve. Just one more company to deal with that never sends the product. After two weeks of calling, I finally got through to be aggravated trying to cancel. What a job. BUYER BEWARE.

Bottom Line: No, I would not recommend this to a friend

I'm sad to say the customer service has been terrible for me. They have had a lot of trouble getting my orders on time and have charged me for orders that never came. Even after having them issue me refunds and supposedly fixing the problem, I'm still not receiving orders in a timely manner.

I wanted to like this service, but it simply has been an awful experience for me.

Bottom Line: No, I would not recommend this to a friend

I've heard this from several people, "I wasn't approved but I was still charged a doctor fee." There was almost zero communication basically after submitting all my information, I got an email saying they wouldn't serve transgender people taking hormones. Then was charged, and never received the actual product. I wouldn't recommend them. I've heard of several people who got a similar email, some who had no medical history but were randomly disapproved and charged. I would stay away and use one of the more highly-rated similar websites.

Bottom Line: No, I would not recommend this to a friend

Do not go for the $5 trial. I did and could not get out if it. There is NO way to cancel online. If you can get through to "support" they will say that they'll cancel your account but you will still get billed.

Also, they charge $18 for one bottle of minoxidil and I went to Walmart and got three of the exact same thing for $14.

Seriously a big rip off. STAY AWAY!

Bottom Line: No, I would not recommend this to a friend

So far everything that they said has been a lie, from the prices to the products, and even opting out of there so-called monthly scam. There is no way I would ever do business with this company again. I was smart enough to start this on a PREPAID debit card so they can't charge what is not there, since when they found out they could charge me for more crap. They went into beast mode, sending multiple emails a day that I owe them money and "would you like to purchase more products from us." Lol, really? If a customer supposedly owes you, why would you try to sell them more? Just a scamming company. I should have put two and two together when I saw the snopp selling it. After going to Walmart and Target, I saw that the same products just in different packaging for a much lower cost and better online reviews. Save your money and save your sanity, do your business locally.

Bottom Line: No, I would not recommend this to a friend

I have been going back and forth with their "customer service" to cancel the subscription that I did not know I was signing up for. So far, it is not canceled yet, so I am disputing charges with my credit card company and blocking future charges. This is not cool.

Bottom Line: No, I would not recommend this to a friend

I ordered Hims five days ago. They took my money immediately and now no response. I’ve sent several messages with no reply. I have no idea if I’m getting hair loss pills or not. I’m going to dispute the charge with my bank because this company lacks customer service. I have no idea why they suck so much. I’ve read several reviews, and this seems to be a pattern. There are plenty of other legit companies.

Bottom Line: No, I would not recommend this to a friend

I heard about them on a podcast. After signing up for the $5 first month, I was surprised when I got charged $50 instead. I am still waiting three days for a response. The order has not shipped yet either. They ship slowest mail USPS first class. I also found out you still have to go to the pharmacy. This is something I signed up to not have to do. They fill your finasteride prescription, and it is generic. Not that this is a big deal, but it is because they charge $28 which you can nearly buy brand name Propecia for. You are overpaying a lot monthly when you can get generic for $10 or less a month.

Bottom Line: No, I would not recommend this to a friend

I ordered the so-called sample for $5.00 for my husband. They never sent me the sample and they told me that the $5.00 is a doctor’s fee and it is not refundable. They are crooks. Do not deal with this horrible company.

Bottom Line: No, I would not recommend this to a friend

I've had numerous terrible customer service experiences with this company. They act like they're not in competition with a bunch of similar businesses. I will take my business to their competitors instead.

Bottom Line: No, I would not recommend this to a friend

Rip off. The process to order is not easy but the real problem was being charged monthly hidden fees after my order was complete for several months. This isn't explained in checkout. They don't email you or provide terms of service on their website. There is no receipt emailed to you and no way to review your order on their website. Customer service was unhelpful.

Bottom Line: No, I would not recommend this to a friend

They do not let you cancel your subscription in the app. You must speak to them directly. You can pause your subscription, but be warned that they will process your order two days before your subscription is supposed to resume, and then they will refuse to give you a refund or cancel the order (even if it hasn't shipped yet).

Bottom Line: No, I would not recommend this to a friend

So, you're looking to get some hair-loss, ED, or anxiety medication online. Cool. Take care of yourself.

So you sign up with Hims - they have good articles written about them, their website is super slick, you get a prescription, they deliver genuine product. Over three months you get three months worth of your prescription of medication. You're happy, but you don't need any more medication. So you let your prescription lapse. If you need more, you figure, you'll renew it and continue the monthly refills at $35 a month. Fair.

Then, 8 months later, long after you've gotten your last batch of medication and Hims is just a distant memory you finally notice a monthly charge of $15 on your credit card statement from "HIMS & HERS HEALTH FORHIMS.COM CA". Strange. You quickly search Mint and realize that you've been charged $15 eight times, totaling $120, for each month you haven't used their services.

Did you miss some email notifications? Were you asleep at the wheel when you could've put a stop to this back in November 2018, the first month it happened? You search through all your emails, because you use Gmail, you never delete your emails, so you expect receipts, right?

Well. Not for these charges. You search and all you find are 17 promotional emails from them between November 2018 and June 2019. You email customer service looking to get your money back. Customer service explains that "this membership fee was previously bundled and included in the price of the products you were receiving each month". You look at you email receipts and on your website profile - no such "bundle" is indicated. If it said "$20 - medication, $15 - membership fee", fair. But no, it's just $35 for the medication.

When you weren't getting medication, they still charged you $15. For the privilege of sending a single email to a doctor who'd rubber-stamp your prescription renewal for the next three months.

Imagine if Amazon Prime was free if you buy something every month - but as soon as you don't, you're charged $15. Not participating is when they pick your pocket. Hims is a company that punishes you for not ordering.

$15 a month for a membership that took you mere minutes of effort to join.

The "best they can do" is refund 3 months. Hims, a company with a potential valuation of over $1 billion, apparently can only afford to refund $45, and pocket the remaining $75 of your money.

Use some other service and pay attention to their business model. Cancel accounts and memberships when no longer needed, restart them quickly when you need to start again.

Bottom Line: No, I would not recommend this to a friend

After being on finasteride for 18 months, I developed serious side effects such as gynecomastia and testicle pain. After trying to talk to the “doctor” that prescribed my medication I was repeatedly ignored. This is a serious violation of all medical laws and if a real doctor says that I’ve done irreversible damage I will undoubtedly look into filing a malpractice claim. For the sake of your health, please avoid this company at all costs.

Bottom Line: No, I would not recommend this to a friend

After trying it for nearly a year I realized the product doesn't work. This wouldn’t be so bad in itself, maybe it just wouldn't work for me specifically. But it gets worse.

When I tried to cancel, they made it nearly impossible. When I get ahold of a person they say ok canceled but continue to charge me. Online is unnavigable for cancellations. And six attempts at phone cancel later I’m still being charged. I think it’s a card charging scam.

Bottom Line: No, I would not recommend this to a friend