Summary
HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.
Pros
Cons
Posted on Apr 26, 2019
I bought this with good expectations but after a full use of its six days, my teeth looked exactly the same. After each use, I did not notice even a slight change, which was disappointing.
I emailed customer service dept about two weeks ago explaining my dissatisfaction and I never heard back from them even though there is supposed to be money back guaranteed.
A certain scam and please don't be fooled. It doesnt work.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jun 16, 2019
Hey David,
We're sorry to hear our Kit fell short from giving you the results you’d been hoping for. We can assure you we respond to every email we receive. Can you confirm you emailed help@hismileteeth.com as we'd like to help you with your money back guarantee as soon as possible.
We look forward to assisting you further!
Posted on Jan 24, 2018
I'm disappointed with this Gold Coast company.
I have purchased once a long time ago, used the whole thing, and no result at all. I just let it slide.
This time they had 30% off so I thought I would give it another go. Same result. As I followed their money back guarantee steps and rules, they were able to 100% give me my money back!
The process was fast and easy because I live in the same city as their warehouse. The customer service reps are nice too. Although I had to send the empty product back at my own cost, which is not mentioned on their website. I don't know how much people from other places like China can actually get back after their shipping fees.
Anyway, I'm not sure how well it works for other people, but for me, it failed both times. However, it's much cheaper than professional whitening, maybe give it a go too?
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jan 28, 2018
Hi Piper,
Thank you for reaching out to us!
I am sorry to hear that you did not achieve the results you were hoping to. We understand that results vary from customer to customer which is why we offer our money back guarantee. I am glad to hear you were able to utilize this to receive a refund.
I know it may seem disappointing to send the product back, however, this is stated in our terms and conditions as well as our money back guarantee "help" section. We require this so that we are able to see the product was used in full, and once we receive it in our warehouse, we process a full refund of the product costs.
As we have a warehouse in both Australia and the UK, the orders can be returned to the warehouse of origin from every country in the world. However, we find most customers like to keep their products to continue their HiSmile journey as sometimes they just require some more product to achieve their desired whitening shade.
I would like to assist you further with any questions you may have so one of our customer experience assistants has reached out to you too.
Looking forward to hearing back from you.
Posted on Jun 13, 2018
I just started using it today, and FROM FIRST USE, it made white spots appear on my teeth which were never there!
I googled this and it is common with not so good whitening kits. I have been whitening my teeth with whitening reputable toothbrush brands and never had this happened.
This product is a piece of crap and if these white spots don't go away soon I will file a lawsuit for this poor result.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jun 13, 2018
Hi Jad, a possible cause of these spots could be due to fluorosis- I can assure you that this is nothing to cause concern as this can happen with any form of teeth whitening product not just HiSmile.
If you have fluorosis, using our kit will exaggerate the calcium deposits in your teeth making these parts extremely white. This is not permanent and you should notice that the spots subside within a couple of days of completing the applications as you mentioned this is a common occurrence across all whitening processes.
We use all natural ingredients to ensure no sensitivity or discomfort when using our products and avoid harsh chemicals such as peroxide as these actually magnify the effects of fluorosis which is one of the many reasons why we avoid adding peroxide to our formula.
Please get in touch with us via email - help@hismileteeth.com as we would be more than happy to assist you!
Posted on Sep 15, 2018
I have just received my HiSmile, and I am very unsure what to do. Although syringes are provided, the only information is a small cardboard paper with very little instructions. It says to apply 1/4 syringe to the top and also the bottom. Unsure whether this is an additional 1/4 or the same? The instructions don’t state anywhere how many uses the syringes will provide or how many days they should be used for. I also received a little card with progression images of teeth, however, they are labeled from day 1 (whitest images) to day 13 (darkest yellow image), so I am also confused with this?
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Sep 16, 2018
Hi Ally,
We're so happy to hear you have received your Kit and are ready to start your HiSmile journey.
When it comes to using the Kit, simply apply 1/4 of the gel syringe to the top the mouth tray and a 1/4 of the gel syringe to the bottom of the mouth tray. Using a total of half a gel syringe.
With this information in mind, the kit provides you with six days worth of applications that are best if used consecutively. You can record your progress from day one and day six, which is printed on our shade guide.
When it comes to our handy shade guide, the numbered one through to thirteen teeth shades is just to it make it a little easier to see what shade you start on and finish on, as this isn't a 13-day process.
If you are ever unsure on anything to do with our Kit or product, please feel free to reach out to us on LiveChat or via our email help@hismileteeth.com
Welcome to the HiSmile family Ally, we can't wait to see your results!
Posted on Feb 24, 2016
I decided to purchase the peroxide free whitening pen through HiSmile. After testing many products I was eager to try a product from their peroxide free range. The pen definitely lived up to my expectation, and was so easy to use. I was also extremely surprised, and impressed, by their fast delivery time and excellent customer service.
All in all, I was happy with the product and the overall experience.
Bottom Line: Yes, I would recommend this to a friend
Posted on Jul 6, 2018
I tried this product for six days straight as recommended for best results. Unfortunately, my teeth are not six shades lighter or anything, they are exactly the same. I took before and after photos and there isn’t much difference at all. I have brought more gel but I feel like maybe it’s just a waste of money and time! It is not the outcome I was hoping to see!
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jul 11, 2018
Hi Ardon,
Thank you for leaving this review. I understand how disappointing not seeing results may be, and we do understand that individual results may vary as teeth respond differently to the whitening process.
Due to this, we have implemented our 30-day money back guarantee to assist in customers who do not see results of at least two shades whiter after their six consecutive applications. We would love to assist you and by taking these before and after photos will assist us greatly.
Please email help@hismileteeth.com, we look forward to speaking soon!
Posted on Aug 30, 2018
Very disturbing when you place an order and it never arrives. You contact the website and nobody responds to your request. You respond to the initial email of someone who is supposedly your contact, and they never respond. I want my money back. Worst customer service ever.
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Sep 2, 2018
Hi Cheri,
This is very unusual as we respond to every email within 48 hours. I can see there is an email matching your name with a response on the 23rd of August, that states the initial email was blank. We would be more than happy to assist you if you would like continue the chain or please send us a new email. We aim to go above and beyond for all of our customers and assist to the best of our ability. We look forward to speaking with you.
Posted on May 28, 2019
It is not working at all! Stay away, it is a scam. No sensitivity - yes, but it's is not whitening your teeth. Total waste of money and time!
Stay away, stay away, stay away.
Scam!
Bottom Line: No, I would not recommend this to a friend
Company Response from HiSmile
Jun 16, 2019
Hey Vladimir,
I'm sorry to hear our Kit fell short from giving you the results you’d been hoping for. We would love to assist you further if you can email help@hismileteeth.com with your order number and reference this review.
We look forward to assisting you further!
Posted on Jan 18, 2017
Before using the HiSmile teeth whitening kit, my teeth were borderline yellow because of smoking and drinking excessive amounts of coffee. Because of this, and my confidence was low, and I never smiled with my teeth, only with my mouth closed.
After using and continuing to use this product my teeth are so much brighter and whiter! They're not full-on white, but ver close. This product really does change lives. I smile so much more and with confidence now, and it's all thanks to HiSmile teeth.
Bottom Line: Yes, I would recommend this to a friend
Company Response from HiSmile
Jan 22, 2017
Hey Rowan,
Thanks for sharing your positive feedback! We are so excited to hear you have achieved amazing results.
Happy HiSmiling.
Posted on Feb 21, 2018
I've now used the LED light kit for 7 days and my teeth got 5 shades whiter. It's an amazing product. I do absolutely recommend it to everyone who wants their teeth whiter. I'm so happy.
Bottom Line: Yes, I would recommend this to a friend
Company Response from HiSmile
Mar 1, 2018
Hi Gokhan,
Thank you for sharing your experience with HiSmile, we really value this kind of positivity!
If you haven't done so already, we are always looking for more of our real customers before and after results to feature on our HiSmile Results Instagram page (@hismileresults), and if you would like to send these through, please do!
Hope to hear from you soon!
Posted on May 21, 2018
HiSmile is a 10/10 product. Never normally one to leave reviews for anything, however, this product definitely deserves one. Credit where credit is due. I did have an issue with delivery, however, this was completely my fault, but once I spoke to customer service specialist Rachael, I was put back on the right path and received my product in no time.
I’ve been using the product every day and must say I’m addicted. People are already commenting on my teeth. HiSmile products are a must buy. Slightly pricey for just six days usage, however, it really is worth it. Nothing better on the market at the minute. Well done HiSmile, all round great purchase.
Get buying people, you won’t regret it!
Bottom Line: Yes, I would recommend this to a friend
Company Response from HiSmile
May 28, 2018
Hey there, thanks for sharing your honest thoughts, I am so glad to hear you have had such a positive experience!
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