Hubble Contacts Review - Is This Brand Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Jul 1, 2020

Hubble is a direct-to-consumer contact company that claims to make it easier than ever to ensure you always have high-quality contact lenses on hand at an affordable price.

Established in 2016, the company claims that it's working to break the monopoly on US contact manufacturers by offering customers cost-effective alternatives that are delivered straight to your home. Since its start, Hubble claims to have sold more than $20 million in contact lens subscriptions and continues to expand each year.

Should you also consider switching over your eye care needs to this online brand? In the following analysis, we’ll look closer at Hubble’s business model, contact lens quality, and company reputation to help you decide.

Pros
  • Straightforward pricing plan
  • Lots of positive customer reviews
  • Less expensive than other lens styles
Cons
  • Only one style of contacts available
  • Contacts made from older, likely inferior material
  • No refund policy

How It Works

When you first navigate to the Hubble website, you’ll first choose whether you want Hubble-brand contacts or a different type.

Hubble Brand Contacts

You can start the signup process for receiving Hubble Contacts by taking the company’s online quiz. It asks for information about whether you usually need a mirror for putting on contacts, whether you sleep in your contacts, how long you have been wearing them, and whether you deal with dry eye issues.

All quiz answers seem to lead to the same outcome—a recommendation you purchase Hubble-brand contacts.

After sharing this information, you’ll receive an offer for an initial box containing two weeks of contacts for $1. If you accept this offer, you are committing to pay for 30 pairs of daily contact lenses on a subscription basis for $36 plus $3 shipping every four weeks.

You’ll need to share your prescription information for each eye and share your doctor’s contact. The fine print states that submitting your order means that you commit to having Hubble Contacts verify your prescription with your doctor both at payment and again if it expires.

According to the Federal Trade Commission’s rules for contact lenses, sellers like Hubble must give doctors at least eight business hours to respond to a prescription authorization request before they can act on it. If Hubble doesn’t receive a response, the company is then free to fulfill the prescription anyways.

Other Brand Contacts

It’s also possible to purchase other contact brands like Acuvue, Biotrue, or Biofinity through Hubble Contact’s partner site, ContactsCart. Your initial order will be 20% off, and it’s possible to sign up for auto-ship programs of varying frequencies.

You can cancel these subscriptions at any time through your online account. All orders also qualify for a 30-day refund policy, so long as you return the contacts unopened.

Contact help@contactscart.com for any further help with ordering or your account setup.

Looking Closer at Hubble Brand Contacts

The lenses are made by Hubble’s manufacturing partner, a Taiwanese-based contact lens supplier called St. Shine.

These lenses are purportedly made from high-grade methafilcon A with a 55% water content that offers UV protection, clear vision, easy insertion, and a thin edge that stays comfortable all day long.

This was once a common material for daily contact lenses, but it’s fallen out of favor as better material options have reached the market. The main problem with methafilcon A seems to be that it’s not as permeable as other materials, which means that it affects how much oxygen can get into your cornea.

Dr. Yuna Rapoport, an ophthalmologist and founder and director of Manhattan Eye, shared her concerns about contacts made with this material.

“It was noted early on that methafilcon A caused corneal hypoxia, or lack of oxygen to the cornea,” she told us. “There is a marker, Dk, that represents the amount of oxygen a certain contact lens lets through to the cornea. You want the Dk to be as high as possible, and most contact lenses these days are at least 50. Hubble contacts have a Dk of 18, and this is related to the methafilcon.”

Over time, this can lead to oxygen deprivation for your eye, which can trigger serious problems like swelling, irritation, and even permanent damage. Today, few contacts are still made from this material, and it’s unlikely your optometrist will recommend a product that contains it.

Another negative factor is that all Hubble contacts are one-size-fits-all. The brand doesn’t offer options based on different eye shapes or styles, which means they aren’t likely to work for everyone, despite what your quiz results may indicate.

Subscription Management and Fine Print

All trial offers of Hubble Contacts will automatically enroll you in a monthly subscription program. Sixteen days after you place your first order, the company will charge you and send you a new supply of contacts, and then again every 28 days.

You can pause or cancel your subscription at any time by calling the company at (844) 334-1640 on weekdays between 9 am-5 pm EST.

Hubble Contacts terms and conditions state that the company doesn’t accept returns. If, however, you are not satisfied with your order due to quality issues, you can reach out to the company at help@hubblecontacts.com or through the previously mentioned phone number to request a replacement pack.

Analysis of Customer Reviews

Here at HighYa, we have over 1,300 verified customer reviews from people who have tried Hubble Contacts. These reviews average 4.1 stars, and an impressive 81% of users say they would recommend the product to a friend. Here’s a deeper dive into what these reviewers are actually saying.

Common Compliments:

  • Great initial signup deals
  • Affordable, easy to use
  • Very comfortable compared to standard contacts

Common Complaints:

  • Some users didn’t expect to be enrolled in an auto-ship program
  • Made some user’s eyes sting, dried out partway through the day
  • Difficult to cancel the auto-ship subscription
  • Some customer service complaints

There are numerous blog reviews of Hubble Contacts that dive into some of the problems that customers have with the brand. For example, Hollis Johnson reported in Business Insider that many eye doctors shared that they never received the prescription requests from Hubble the brand claims it sent out.

Likewise, Alison Griswold wrote in a review for Quartz that she succeeded in getting Hubble to ship her prescription-strength contacts even after creating a made-up eye doctor.

Alternatives to Hubble Contact

If the idea of getting your contacts online is appealing to you, there are other options in addition to Hubble Contacts. The following chart highlights some of the differences between some key players in the industry:

Hubble Contacts Lens.com 1-800-Contacts Lens Direct
Lens Type 1-day lens Two dozen+ brands of contact lens, variety of styles and usage instructions Two dozen+ brands of contact lens, variety of styles and usage instructions 19 contact lens brands, each offering a variety of styles
Pricing for Daily Lenses $36 plus $3 shipping for 30 pairs Pricing varies based on brand and how many boxes you order at once (no subscription option). 1-Day Acuvue Moist 30pk: $30.99/mo. Pricing varies based on the brand. Save 5% on every order with a subscription. 1-Day Acuvue Moist 30pk: $35.09/box. Pricing varies by brand. Save 20% on some orders by signing up for a subscription. 1 Day Acuvue Moist 30pk: $32.39/box ($25.91 with subscription).
Details Methafilcon-A, 55% water content 42% Polymer (etafilcon A), 58% water content 42% polymer (etafilcon A), 58% water content 42% polymer (etafilcon A), 58% water content
Refund Process No refunds, the company will replace inferior products Contacts can be returned for a full refund if in original, unopened packaging Free exchange process for different lenses, unused lenses can be returned for full refund Orders can be returned within 120 days of shipment so long as they are in original packaging

Hubble Contacts stands out from these other three companies because it primarily sells its own brand of contacts. With the others, the chances are good that you can find your preferred brand without a problem.

Each company also offers slightly different pricing structures as well. With Hubble Lens, you’ll pay a flat rate per month and receive the same lenses like everyone else. Lens.com allows you to receive a bulk discount for larger orders, and Lens Direct and 1-800-Contacts let you save with an auto-ship plan.

1-800-Contacts and Lens direct do offer refunds on your contacts, while Hubble doesn't.

Another factor is that each Hubble Contacts alternative seems to have a clear advantage in regards to material.

For example, the daily Acuvue Moist lenses are made with 42% etafilcon A, a substance that has a Dk rating around 25–28, which is higher than Hubble’s estimated 18 (though still lower than the 50 Dr. Rapoport recommended for optimal oxygen permeability).

The Bottom Line

Hubble Contacts have a sleek advertising campaign and an appealing price tag, but the evidence is mixed on whether this is a contact lens brand worth subscribing to.

Lack of product options, no return policy, and inferior materials in the lenses all make us shy away from suggesting this company.

“I do not recommend Hubble contacts because of lower quality material,” concludes Dr. Rapoport. “I would recommend Acuvue, Johnson & Johnson, or performing LASIK and not wearing contacts altogether.”

If you like the convenience that Hubble Contacts claims to offer, we think that there are other ways to have contacts shipped directly to you that might lead to a better long-term outcome. Talk with your eye doctor and explore the options available on the other sites mentioned before deciding which brand and style of contact makes the most sense for you.

But if these lenses do work for you, then you’ll benefit from cost savings compared to most other brands.


Customer Reviews

Start your review of Hubble Contacts:
  • 1388 Customer Reviews
  • 80% Recommend This Brand
4.1 out of 5
5 star: 67% 4 star: 12% 3 star: 2% 2 star: 3% 1 star: 14%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

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  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • Best deal ever, and the price rocks

    Overall Experience:

    These contacts are wonderful, super soft, and I know it is said by all, but I REALLY can't feel them. I inserted them, and I could see perfectly. I did not experience any adjustment time, just clear vision. I appreciate the fact that since I still like to wear my glasses, I can change my delivery times and not have to spend money every month. So far, I can't imagine going back to expensive Dr.'s office contacts or even 1-800 Contacts. I am xcited about my new relationship with Hubble and say it is worth the $3 to try them out!

    Bottom Line: Yes, I would recommend this to a friend


  • Unparalleled

    • By Meredith Kick,
    • Asheville, NC,
    • Jun 19, 2017
    • Verified Reviewer
    Overall Experience:

    I've worn contacts off and on for the last 25 years. Due to overwearing, I stopped for a few years in my late 20's to try and clear up the damage that I had done. After a couple of years, I tried, unsuccessfully, to go back. Every couple of years, I ask my doctor to let me try the newest thing out. They never work out. Ever. Too dry, too "gummy," too painful. Some will work for a couple of hours then give me a headache. Some made me blink excessively, some even made my vision feel altered and a little cross-eyed. You name it, I've tried it. My expectations at this point were pretty low.

    For the price, however, I thought I'd give Hubble a shot. Just $3 for the first two weeks and they arrived within a few days. I put them in and IMMEDIATELY knew these would be different. I can't feel them. Like at all! They don't stick when I look quickly in another direction, they don't feel like they're going to fall out, and they don't feel too thick. I honestly can't feel them at all. Day one, I put them in around 2 pm and almost forgot to take them out when I went to bed at 2 am! Unbelievable!

    Today is my day off, and I normally wouldn't even consider putting in contacts because of the discomfort. Not with Hubble! I should also add that I have a fairly high prescription at -6.5. This makes applying eye makeup nearly impossible without glasses or contacts. By the time I get close enough to the mirror, I have no room to maneuver the wand. My eyeliner has never looked better. After wearing these for a day, I was interested to hear what everyone else was saying about them. Aside from the website, I couldn't find a whole lot.

    I typically do not write reviews, but I felt like my experience could be helpful to others that struggle with finding a good fit. The low price is just icing on the cake.

    Bottom Line: Yes, I would recommend this to a friend


  • I am happy with them!

    Overall Experience:

    I like them very much. For the first few days they felt a bit dry, but now I am used to them. I have been using them for six months now. It is very convenient and I like that I put in a fresh sterile pair every day. Just be careful when you are tearing each contact off the strip, so you don't accidentally open more than one at a time. Otherwise, they will dry up, and that one will be wasted. Overall a great deal, and shipping is very fast.

    Bottom Line: Yes, I would recommend this to a friend


  • Updated review

    Great customer service

    Overall Experience:

    They have very prompt and courteous customer service. They have a very fast response team and were very helpful. I really appreciate all of their help and would recommend their services to anyone that is willing to try new products. They have a 100% guarantee and they stand behind their products. This is hard to find in companies these days. Thank you!

    Bottom Line: Yes, I would recommend this to a friend

    • Previous review
    • Jun 29, 2017

    Horrible is the only word that comes to my mind

    These are horrible!

    They came apart in my eyes and led to a horrible infection. I had to have a doctor peel the tiny particles out of the lids and bottoms of my eyes. I was in horrible pain putting these in from day one. There was a burning sensation when I put them in and always felt like a had a ripped contact in. I wasted so many by taking them out and throwing them out and putting another in thinking it was defective. I could not wear them longer than three to four hours at a time. And when I took them out my eyes were so red and relieved from taking them out.

    They are not that much cheaper than my others, and I will never fall for a deal like this again. I have paid for it in medical bills. Also, you can not even get in touch with Hubble's customer service. I call and am on hold for hours to cancel my subscription. So I have boxes of contacts I will never use. I finally have emailed them and told them to cancel. We will see what happens with this junk service. I hope I don't go blind from these horrible so called contacts!

    They also are not my prescription. I cannot see clearly with them, and they never cleared it with my doctor. I asked my doctor, and they never got a call, email or fax from Hubble, so that's pretty illegal!

    • Jun 29, 2017

      Company Response from Hubble Contacts

      Hi Meaghan,

      We take reports of adverse reactions very seriously. I've just contacted you by email, and I hope you'll give us permission to follow up with your doctor to investigate how this could have occurred. I've verified that your account has been canceled and refunded.

      I've put you in touch with our Director of Quality Control by email, and I hope you'll allow us to follow up with your prescribing OD.

    (read moreread less...)

  • Great product

    • By SD,
    • New Jersey,
    • Jun 30, 2017
    • Verified Reviewer
    Overall Experience:

    I've been wearing contacts for over 30 years and have always been steered by optometrists towards the household names. Other contacts always gave me the feeling of having something in my eyes, but Hubble contacts are very comfortable and unnoticeable. Great product at a great price - what else can you ask for?

    Bottom Line: Yes, I would recommend this to a friend


  • Love these contacts!

    • By Sada Bekurs,
    • Alabama,
    • Jul 2, 2017
    • Verified Reviewer
    Overall Experience:

    I really love my Hubble contacts! They are very comfortable. I'm a busy mom of four, and the convenience of having affordable and comfortable dailies is great. I love that I can wear them to bed to read or watch TV and then just take them out and toss them in the trash before I go to sleep. I also like the fact that they just show up on my doorstep when I need them. This is truly a very beneficial subscription service. Thank you!

    Bottom Line: Yes, I would recommend this to a friend


  • Highly recommend

    Overall Experience:

    I love these contacts! As someone who struggled to wear weekly contacts, I love the dailies! I used to only be able to wear my contacts for about four hours at a time and then I would get an awful headache, but not anymore! The free trail was a no brainer. It was only $3 and so worth it! Signing up was super easy, I had no issues with them contacting my eye doctor. I like being able to skip an order on occasion since I don't use my contacts every day.

    Bottom Line: Yes, I would recommend this to a friend


  • In love with Hubble lenses!

    • By Nyko Hackett,
    • California,
    • Jul 2, 2017
    • Verified Reviewer
    Overall Experience:

    I love these lenses! I was allergic to the last three prescriptions (B&L Acuvue Oasys) purchased through Kaiser Optical (eyes itched all the time and I was getting bad eye wrinkles), so frustrating! I saw a Hubble ad and loved that I could have them delivered, and the cost was roughly 40% less, so I thought I'd give them a try. These saved me! They are so comfortable, and the whole process is easy. I love that I can change the delivery schedule also. Just a note, these definitely are a true daily lens. I tried to wear it for two days, and no, that didn't work for me.

    Bottom Line: Yes, I would recommend this to a friend


  • Loving my lenses!

    • By Angel,
    • Santa Maria, CA,
    • Jul 2, 2017
    • Verified Reviewer
    Overall Experience:

    I couldn't be happier. I've been going through 1-800 Contacts before and was paying twice as much for Acuvue Dailies. These are super comfy! I would highly recommend these to all my friends or anyone overpaying for lenses.

    Bottom Line: Yes, I would recommend this to a friend


  • Updated review

    Fast company.

    Overall Experience:

    Very nice company.

    Bottom Line: Yes, I would recommend this to a friend

    • Previous review
    • Jun 30, 2017

    I've never had this much pain!

    I have received my Hubble contacts today and was excited to try them out. When I first put them in they were not too bad, but after a couple hours, they became ridiculously uncomfortable. It got to the point where my eyes were burning and bright red. I took them out and put in eye drops, and they wouldn't stop burning. My eyes have finally calmed down, but they are still very sore. I don't know if it was an allergic reaction or just a crappy product.

    (read moreread less...)

  • Cheap, good, convenient

    Overall Experience:

    My contacts always arrive on time and in excellent condition. They are much cheaper than the dailies I used to wear, and they cause no problems to my eyes. An added bonus is that the packaging is very cute and compact.

    Bottom Line: Yes, I would recommend this to a friend


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